Customs Clearance Jobs in Kuwait
13 Jobs Found
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<span></span><p><strong><span>Role Name:</span></strong><span> Shipping Coordinator</span></p><br>
<p><strong><span>Job Summary:</span></strong><span><br>Reporting to the Sales Manager, the Shipping Coordinator will assist in handling queries related to sea, air, and overland freight for import/export shipments. The role involves coordinating with overseas agents, shipping lines, airlines, and customs clearance teams to ensure smooth job execution while providing cost-effective services.</span></p><br>
<p><strong><span>Key Responsibilities:</span></strong></p><br>
<ul>
<li><span>Assist in coordinating day-to-day operational requirements with the team.</span></li>
<li><span>Provide shipment status updates to customers as required.</span></li>
<li><span>Liaise with stakeholders to resolve basic operational issues.</span></li>
<li><span>Support vendors in fulfilling customer requirements on time.</span></li>
<li><span>Ensure the system is updated with accurate shipment data.</span></li>
<li><span>Assist the Sales Manager by preparing reports and updating on job progress.</span></li>
<li><span>Register new clients in CW1 and ensure accurate entry of order details.</span></li>
</ul>
<p><strong><span>Candidate Requirements:</span></strong></p><br>
<ul>
<li><span>Bachelor’s degree or equivalent qualification.</span></li>
<li><span>At least 1-2 years of experience in a relevant or with similar role of coordination in another field. </span></li>
<li><span>Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).</span></li>
<li><span>Familiarity with freight forwarding operations for land, air, and sea shipments.</span></li>
<li><span>Strong organizational skills and the ability to prioritize tasks.</span></li>
<li><span>A valid Kuwait Driving License is a plus.</span></li>
</ul>
<p><strong><span>Education:</span></strong><span><br>Bachelor’s degree in a relevant field is preferred.</span></p><br>
</div>
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<span></span><p><strong>Role Name: Sales Support Officer .</strong></p><br>
<p><strong>Job Summary:</strong></p><br>
<p>Reporting to the Sales Manager, the Sales Coordinator should be able to handle all queries related to sea, air, overland freight for import / export shipments for various customers by following up and arranging required services, routing by coordinating with overseas agents, shipping lines, airlines and customs clearance teams by guiding the team for smooth execution of jobs. Should assist and enable by raising the standards of organizational operations and provide cost effective services.</p><br>
<p><strong>Job Responsibilities: </strong></p><br>
<ul>
<li>Guide the team on day-to-day operations requirements.</li>
<li>Update respective customers with shipment status reports on a weekly basis or whenever required.</li>
<li>Co-ordinate with stakeholders to resolve any operation issues.</li>
<li>Co-ordinate with the vendors to make sure customer’s requirements are fulfilled in timely manner.</li>
<li>Coordinate with operation team to assure day to day execution of jobs.</li>
<li>To make sure that system is always updated with all the available information and data.</li>
<li>To maintain reporting to line manager with ongoing jobs and recommend solutions to streamline the operations.</li>
<li>Register new clients in CW1 and update all information about their orders. </li>
</ul>
<p><strong><span>Candidate Requirements:</span></strong></p><br>
<ul>
<li><span>Minimum qualification of ‘bachelor’s degree’ with proven work experience in the same position.</span></li>
</ul>
<ul>
<li>3 plus years of experience in a relevant role.</li>
<li>Proficient in using Microsoft Office applications including Word, PowerPoint, Excel, Outlook, and ERP systems.</li>
<li>Interest and experience in interacting with all levels and departments.</li>
<li><span>Well versed with freight forwarding operations of land, air, and sea and all land routes and borders to GCC and relevant Areas and business terminologies and procedures.</span></li>
<li><span>Strong organizational skills, detail oriented, and the ability to handle multiple priorities.</span></li>
<li><span>Valid Kuwait Driving License shall be considered as additional skill.</span></li>
</ul>
<p><strong>Education:</strong></p><br>
<p>Candidate must have at least a bachelor’s degree.</p><br>
</div>
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<p>Job Objective:</p><p>To develop refrigerant gas sales outside Kuwait, attract new international customers, and manage export operations from order confirmation through delivery and payment collection.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>* Identify new export markets and international business opportunities.</p><p>* Attract new customers, distributors, and agents outside Kuwait.</p><p>* Build and maintain long-term relationships with international clients.</p><p>* Prepare quotations and negotiate prices, payment terms, and delivery conditions.</p><p>* Achieve monthly and annual export sales targets.</p><p>* Follow up on customer orders from confirmation through shipment, delivery, and payment collection.</p><p>* Coordinate with Production, Warehouse, Finance, Shipping, and Customs Clearance departments.</p><p>* Prepare and review export documents, including commercial invoices, packing lists, and certificates of origin.</p><p>* Ensure compliance with applicable regulations for exporting, transporting, and storing refrigerant gases.</p><p>* Monitor market prices, competitors, and customer requirements.</p><p>* Prepare regular reports on sales performance and new business opportunities.</p><p>* Participate in international exhibitions, business events, and customer visits when required.</p><p>* Handle customer inquiries and complaints and ensure professional after-sales support.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Qualifications and Experience:</p><p><br></p><p>* Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.</p><p>* Previous experience in international sales and export operations.</p><p>* Experience in refrigerant gases, chemicals, or industrial products is preferred.</p><p>* Good knowledge of shipping procedures and export documentation.</p><p>* Excellent communication, negotiation, and customer-acquisition skills.</p><p>* Proficiency in written and spoken English; additional languages are an advantage.</p><p>* Ability to travel internationally when required.</p><p>* Proficiency in Microsoft Office and CRM systems.</p></div>
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<p> <b>JOB SUMMARY </b></p><p> </p><p>The Regulatory Affairs Officer is responsible for ensuring full legal and regulatory compliance across all import, export, freight, and logistics operations within the Supply Chain & Operations department. Reporting directly to the Freight & Logistics Department Head, this bilingual role serves as the primary liaison between the organization, governmental authorities, customs bodies, and regulatory agencies. The position ensures proper licensing, permit acquisition, trade document verification, and operational adherence to local and international trade laws, thereby mitigating operational delays and regulatory risks. </p><p><b> </b></p><p><b>JOB RESPONSIBILITIES</b> </p><p><b>Regulatory Compliance & Permit Management</b></p><ul><li>Acquire, renew, and maintain all necessary import/export licenses, product registration certificates, and operational permits required by relevant authorities. </li><li>Audit shipments, cargo manifests, and trade documents (e.g., Certificates of Origin, Bills of Lading, Health Certificates) to ensure 100% compliance with local and international trade regulations. </li><li>Monitor changes in customs tariffs, import restrictions, and supply chain regulatory policies, assessing their impact on company operations. </li></ul><p><b>Government & Agency Relations</b></p><ul><li>Serve as the official bilingual contact point for customs authorities, ministry officials, and regulatory bodies. </li><li>Coordinate and facilitate government inspections, audits, and clearance procedures for incoming and outgoing shipments. </li><li>Prepare official bilingual correspondence, regulatory applications, and legal documentation to support operational clearances. </li></ul><p><b>Customs & Logistics Support</b></p><ul><li>Collaborate closely with customs brokers, freight forwarders, and logistics teams to streamline clearance workflows and minimize demurrage/port delays. </li><li>Classify products according to Harmonized System (HS) codes and ensure accurate tariff application. </li><li>Verify that product packaging, labeling, and documentation strictly adhere to destination country standards. </li></ul><p> <b>Governance, Risk & Reporting</b></p><ul><li> Maintain accurate digital and physical archives of all permits, licenses, inspection reports, and regulatory correspondence. </li><li> Conduct internal regulatory audits across logistics operations to proactively identify and resolve compliance gaps. </li><li> Compile regular compliance status reports, risk logs, and regulatory update summaries for departmental leadership. </li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Attention to Detail: Meticulous precision in auditing trade documentation, verifying legal standards, and maintaining accurate records. </li><li><b>B</b>ilingual Communication & Stakeholder Liaison: Exceptional written and verbal communication in English and Arabic to effectively negotiate and liaise with authorities. </li><li>Problem Solving & Navigation: Strong capability to resolve customs bottlenecks, address compliance disputes, and clear shipments efficiently. </li><li>Ethical Integrity: High commitment to organizational compliance, legal transparency, and risk mitigation. </li><li>Technical Capabilities: Proficiency in customs clearance portals, ERP logistics modules, and compliance database management.</li></ul></div>
<p>Provide leadership to CRSP teams including Line Haul, Air Coordination Cell, Container Processing, Container Fabrication, Customs Clearance, and TAS teams.Verify DD Form 1149, TAC Codes, DODAACs, shipment priority, and POC information.Receive cargo from all transportation modes and process for delivery.Validate manifests, MROs, DD Form 1149, and DD Form 1384.Prepare sensitive cargo documentation including DD Form 1387-2 and DD Form 1907.Coordinate pre-Joint Inspections and Joint Inspections.Build and inspect 463L pallets IAW DTR 4500.9-R Part II.Coordinate with KMOI and MCTs for required movement.Perform pre-JIs to ensure compliance with Air Force regulations.Transport or coordinate transportation to/from APOE/D.Prepare DD Form 1384 TCMD and complete prime/trailer card entries.Conduct export inspections with Military Customs.Compute center of balance and weight for rolling stock.Maintain historical cargo movement data across the AOR.Operate MHE including 4K 100K forklifts and container handlers.Support ocean freight movement through designated SPOE/D.Lead convoy operations ensuring preparation, safety, and accountability.Deliver daily and weekly safety briefings.Support logistics requirements through analysis, planning, and coordination.Manage LIS data including GCSS-Army.Oversee purchasing, transportation, warehousing, and production control.Ensure host-nation compliance for company/contract vehicle documentation.Plan and coordinate logistics, transportation, and customer service activities.Ensure compliance with legal, military, and ISO requirements.Plan, schedule, and track movements across all transportation nodes.Create and manage TMRs using LOADOUT and other LIS tools.Coordinate route, highway, airspace, and customs clearances.Support intermodal operations including distribution, retrograde, and onward movement.Maintain ITV using approved DoD systems.Assist with BBPCT (blocking, bracing, packing, crating, and tie-down).Participate in movement boards and multinational coordination meetings.Ensure documentation compliance per DTR 4500.9-R.Support container management and ensure accurate JCM reporting.Ensure adherence to U.S., USCENTCOM, USARCENT, and 1 TSC policies.Maintain awareness of HAZMAT requirements and ensure certification compliance.WORKING ENVIRONMENTWork is performed in outdoor, warehouse, and operational environments with potential exposure to physical, chemical, and biological hazards. PPE is required in designated areas. Must comply with OSHA, EPA, Fire Regulations, host-nation policies, and company safety standards.PHYSICAL ACTIVITIESWork requires heavy lifting up to 70 pounds, climbing, stooping, prolonged standing or sitting, and working near hazardous materials or equipment.CERTIFICATIONSHAZMAT/HAZCOM certification (required or obtainable).Additional theater-required certifications including AT, OPSEC, Cyber, etc.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma and 9 yrs of experience. (will consider other combinations of education, military, training and experience) Ability to obtain a Kuwait/Host Nation Driver s License.Minimum of seven (7) years of related logistics, transportation, distribution, movement control, or DoD operations experience. Knowledgeable in HAZMAT certification, TMR, and TCMD processing. Experience working in austere environments preferred.Supervisory, leadership, or management experience.Ability to engage with employees and customers with a service-oriented attitude.Knowledge of strategic planning, resource allocation, and workflow coordination.Strong interpersonal and negotiation skills.Ability to prioritize and manage demanding workloads.Ability to work under pressure.Intermediate proficiency in Word, Excel, and Outlook.Strong organizational and analytical skills.Ability to interpret transportation regulations including DTR 4500.9-R.Experience with stock control and asset management.Proficiency with LIS systems including LOADOUT, GCSS-Army, IGC, and JCM.Strong attention to detail.Valid US and Host Nation driver s license.Active U.S. SECRET clearance required (can start with Interim Secret clearance).Valid U.S. passport (minimum 2 years validity, 4 blank pages).Ability to pass CRC requirements and work a 48-hour workweek.Willingness to deploy to Iraq, Kuwait, Jordan, Saudi Arabia, Bahrain, Qatar, UAE, or other assigned areas.</p>
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<span>Long Description <br><br>Job Summary <br></span><p>Facilitate the team’s activities so as to maximize the performance and the solid and long-lasting development of the company. Contact point of reference for colleagues and customers, by keeping schedules and providing feedback, documentation and information. Responsible in handling all incoming shipments for various External Customers by following on original documents, coordinating with shipping lines, transporters, clearance team and also the finance/Group control team by closing the job file at the earliest.</p><br>
<br><br>Job Responsibilities <br><p>Responsibilities include but are not limited to: <br>
•Update respective External clients with daily shipment status reports.<br>
•Co-ordinate with External Customers and suppliers to secure shipping documents well in advance prior vessels arrival and have the clearance documents ready when the vessel arrives and minimize any delays.<br>
•Co-ordinate with the External Customers and the warehouse to get the delivery schedule in time and further co-ordinate with the transport companies to deliver the shipments strictly as per the schedule and in the process reduce any demurrage payments.<br>
•Verify all ocean freight and forwarders charges within the stipulated time from the date of receipt of documents.<br>
•To keep the Internal tracking system updated at all times for providing shipment visibility to the External Customers.<br>
•To keep the systems updated at all times with all the available information and data.<br>
•To maintain the present filing system with the entire original and copy documents received along with payment advises and receipts.<br>
•Respond to complaints from customers and give after-sales support when requested<br>
•Coordinate sales team by managing schedules, filing important documents and communicating relevant information<br>
•Ensure the adequacy of sales-related equipment or material<br>
•Store and sort financial and non-financial data in electronic form and present reports<br>
•Handle the processing of all orders with accuracy and timeliness<br>
•Inform clients of unforeseen delays or problems<br>
•Monitor the team’s progress, identify shortcomings and propose improvements<br>
•Assist in the preparation and organizing of promotional material or events<br>
•Ensure adherence to laws and policies<br>
</p><br>
<br><br>Candidate Requirements <br><p>•Bachelor’s Degree in Business Administration or related field required; certification in sales or marketing will be an asset. <br>
•2+ years’ of sales coordinator experience.<br>
•A team player with high level of dedication.<br>
•Proficient in using Microsoft Office applications including Word, PowerPoint, Excel, Outlook and freight forwarding application systems.<br>
•Problem solving capabilities & Good Communication skills – Written as well as verbal.<br>
•Strong organizational skills, detail oriented, and the ability to handle multiple priorities.<br>
•Interest and experience in interacting with all levels and departments.</p><br>
<br><br>Education <br><br><br>
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About the Role <br> <p><span>The Inventory & Logistics Manager is responsible for leading inventory and logistics operations to ensure efficient stock management, timely shipment clearance, product availability, and seamless distribution across all sales channels. The role oversees inventory planning, logistics processes, warehouse operations, and supplier coordination while ensuring operational excellence, compliance, and continuous improvement.</span></p><br><p><strong><span>Responsibilities:</span></strong></p><br><ul><li><p><span>Lead inventory and logistics operations to ensure timely delivery and fulfilment of business requirements.</span></p><br></li><li><p><span>Oversee shipment clearance, customs processes, and supplier deliveries until inventory is received and distributed.</span></p><br></li><li><p><span>Manage inventory planning, stock replenishment, and buffer stock levels to maintain product availability.</span></p><br></li><li><p><span>Oversee SIM cards, recharge cards, devices, and commercial/non-commercial inventory lifecycle management.</span></p><br></li><li><p><span>Ensure effective warehouse operations, stock classification, item coding, and inventory accuracy.</span></p><br></li><li><p><span>Manage return-to-vendor (RTV) activities, logistics coordination, and supplier returns.</span></p><br></li><li><p><span>Monitor inventory KPIs and implement actions to improve operational efficiency and inventory performance.</span></p><br></li><li><p><span>Collaborate with Procurement, Finance, Sales, Warehouse, IT, and Logistics teams to support business objectives.</span></p><br></li><li><p><span>Identify process improvement opportunities and lead inventory and logistics optimization initiatives.</span></p><br></li><li><p><span>Ensure compliance with company policies, governance standards, ISMS requirements, and health & safety regulations.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><strong><span>Skills:</span></strong></p><br><ul><li><p><span>Strong leadership and people management skills.</span></p><br></li><li><p><span>Solid knowledge of inventory management, logistics, warehousing, and supply chain operations.</span></p><br></li><li><p><span>Strong analytical and problem-solving capabilities.</span></p><br></li><li><p><span>Experience in inventory planning, forecasting, and stock optimization.</span></p><br></li><li><p><span>Knowledge of procurement and supply chain best practices.</span></p><br></li><li><p><span>Strong stakeholder management and cross-functional collaboration skills.</span></p><br></li><li><p><span>Advanced Microsoft Excel and Microsoft Office skills.</span></p><br></li><li><p><span>Experience with ERP and inventory management systems.</span></p><br></li><li><p><span>Strong project management and organizational skills.</span></p><br></li><li><p><span>Ability to manage multiple priorities in a fast-paced environment.</span></p><br></li></ul><p><strong><span>Education Level/ Major:</span></strong></p><br><p><span>Bachelor’s Degree required Business or a related field; Master’s in business/MBA preferred</span></p><br><p><strong><span>Years Of Experience:</span></strong></p><br><p><span>+7</span></p><br> <br> <br> </div>
Urgently Required Labour (accomodation & Transport Company Provides)<br><br>Labour <br><br> Job Id :100195315<br><br>Hire Resume Writers<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br>Job Requirements:<br><br> Age: 25 to 40 years Nationality: Indian, Nepali, Bangali, Sri Lankan, Only Visa: Article 18 Transferable Only (AHLI) - Project visa not accepted Nature: Loyal and hardworking person required Joining: Urgently joining - Urgent visa transfer will be done<br><br>Salary & Benefits<br><br> Salary: 140 KD Monthly - On time every month Friday off Accommodation: Company accommodation available & Transportation Duty Hours: 6:00 AM to 3:00 PM Overtime: After 3:00 PM Location: Farwaniya Area Al Rai, Kuwait *Important Note:* Vacancies are limited. Once positions are filled vacancy will be closed immediately. Please do not call. Share your details + CV + Civil ID copy on Whats App. We will contact you directly.<br><br>Whats App [96000716]<br><br>Hire Resume Writers<br><br>Basic Details<br><br>salary : 140 KD<br><br>Location : Farwaniya , Kuwait<br><br>Qualification<br><br>Posted : 1 day ago<br><br>Job Type : Full-Time<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : +965 96000716<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : Not-Mentioned
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<span>Long Description <br><br>Job Summary <br></span><p>The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.</p><br>
<br><br>Job Responsibilities <br><p>• Processing all credit transactions for electronics, Furniture and online.<br>
• Validate and ensure documentation compliance, and authenticity. <br>
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.<br>
• Ensure accuracy of all calculations.<br>
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. <br>
• Ensure that the Individual monthly sales targets is met. <br>
• Ensure that the company standard for customer satisfaction is met and maintained.<br>
• Selling related Easy Credit products and Services<br>
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.<br>
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement ) <br>
• End-Of-Day Transactions batches. <br>
• Cash and K-Net reconciliation at End-Of-Day Batches <br>
</p><br>
<br><br>Candidate Requirements <br><p>• 0 – 2 years of experience. <br>
• 2-year Diploma in a relevant field. <br>
• Customer-centric attitude.<br>
• Excellent communication skills.<br>
• Basic computer skills.<br>
• Bi-lingual (Arabic/English) preferred.<br>
</p><br>
<br><br>Education <br><br><br>
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<p>Be a partner to ensure high customer satisfaction through effective procurement, inventory control, and supply chain coordination. </p><br><p><b>Here’s some of the other things you can look forward to</b><b>:</b></p><br><ul><li><p>Take ownership of end-to-end procurement and import logistics activities for Raw Materials (RM), Packaging Materials, and Finished Goods (FG), ensuring uninterrupted supply to support business operations. </p><br></li><li><p>Coordinate closely with the Regional Procurement team to execute local material management strategies, purchasing agreements, sourcing activities, and daily procurement operations for the Kuwait plant. </p><br></li><li><p>Process purchase orders, manage supplier communications, and ensure timely follow-up on deliveries, documentation, and order fulfillment. </p><br></li><li><p>Build strong relationships with suppliers through proactive engagement and follow-up performance to ensure service reliability, quality, and on-time delivery. </p><br></li><li><p>Monitor inbound shipments and work closely with clearing agents, logistics providers, and customs authorities to ensure smooth clearance and timely receipt of imported materials. </p><br></li><li><p>Review and verify all import and supplier documentation to ensure compliance with internal procedures and regulatory requirements. </p><br></li><li><p>Analyze demand forecasts, inventory levels, and replenishment requirements, while collaborating with Demand Planning, Sales, and Production teams to maintain optimal stock availability and business continuity. </p><br></li><li><p>Develop and maintain replenishment plans for imported raw materials, packaging materials, and finished goods, balancing inventory availability with working capital efficiency. </p><br></li><li><p>Prepare and maintain procurement, inventory, import order, and stock performance reports to support effective decision-making. </p><br></li><li><p>Coordinate with warehouse and operations teams to ensure timely receiving, storage, inventory posting, palletization, and material movement across facilities. </p><br></li><li><p>Ensure accurate inventory control and stock visibility across all warehouse locations, identifying and addressing discrepancies in a timely manner. </p><br></li><li><p>Proactively identify, communicate, and escalate supply chain risks, material shortages, shipment delays, or inventory challenges, while recommending practical corrective actions. </p><br></li><li><p>Drive continuous improvement initiatives focused on logistics efficiency, inventory optimization, and cost reduction, while minimizing excess, slow-moving, and obsolete stock. </p><br></li><li><p>Lead periodic inventory review discussions with Sales and other stakeholders to maximize stock utilization and improve inventory health. </p><br></li><li><p>Ensure all procurement and supply chain activities are conducted in accordance with Group Procurement policies, company procedures, and Health, Safety & Environment (HSE) standards. </p><br></li><li><p>Collaborate across functions and with external partners to ensure a seamless supply chain and exceptional service levels for internal and external customers. </p><br></li></ul><p>This role will report to the Warehouse Manager and will be based at our factory in Mina Abdullah Industrial Area, Kuwait.</p><br><p><b>Furthermore, we expect that you have</b></p><br><ul><li><p>Bachelor’s degree in commerce or equivalent.</p><br></li><li><p>Minimum 3 years of experience in logistics, supply chain, inventory management, or import operations. </p><br></li><li><p>Proficiency in Microsoft Office applications, particularly Excel. </p><br></li><li><p>Experience with ERP systems is preferred. </p><br></li><li><p>Excellent written and verbal communication skills in English. Arabic will be a plus.</p><br></li><li><p>Strong analytical, planning, organizational, and communication skills. </p><br></li><li><p>Ability to manage multiple priorities and work effectively in a fast-paced environment. </p><br></li></ul><p><b>Application and further information</b></p><br><p>For further information on Hempel, please visit hempel.com.</p><br><p>To apply for this position, please submit your application letter with a CV in English via the link no later than the 15-Aug-2026.</p><br><p>Please note that the interviews will take place 1-2 weeks after the application deadline and you may want to pencil this time in your diary to avoid any holiday clashes.</p><br><p><b>More about Hempel</b><br>At Hempel, you’re welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.<br>We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.<br>At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.<br>We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.<br>Learn more about Hempel and our commitments on <span>hempel.com/career.</span></p><br><p><span>Application due</span></p><br>2026-08-15<p><span>Seniority Level</span></p><br>Associate<p><span>Job Functions</span></p><br>Purchasing, Supply Chain<p><span>Industry</span></p><br><p><span>Chemicals</span></p><br><p><span><i><span>At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.</span></i></span></p><br><p><span><i><span>We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.</span></i></span></p><br><p><span><i><span>At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.</span></i></span></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong><span></span></strong><p><strong><strong><u><span>Accountabilities</span></u></strong></strong></p><strong><br><br>Customer:</strong><br><ul><li><span>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span>Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span>Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span>Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><br><strong><span>Internal:</span></strong><br><ul><li><span>Liaise with every department that is responsible for customers</span></li></ul><p><strong><span>Process:</span></strong></p><br><br><ul><li>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</li><li>Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</li><li>Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</li><li>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</li><li>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</li></ul><p><strong><u><span>Skills / Qualifications</span></u></strong></p><br><br><br><p><span>Problem Solving:</span></p><br><br> <br><ul><li><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span>There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span>The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><span></span><p><strong><span>Customer Orientation:</span></strong></p><br><br> <br><ul><li><span>Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.</span></li></ul><br> <br><strong>Planning and Organizing:</strong><br><ul><li><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></li><li><span>The planning and organization will be monitored by the Direct Channel Manager.</span></li></ul><br><p><strong><span>Decision Making</span></strong></p><br><br><ul><li><span>When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><br><p><strong><span>Results Orientation</span></strong></p><br><br><ul><li><span>Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><br><br><p><strong><span>Teamwork</span></strong></p><br><br><br><ul><li><span>Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul><br><p><strong><span>Accountability</span></strong></p><br><br><ul><li><span><span>Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span><br></span></li></ul><p><strong><span>Communication Skills</span></strong></p><br><br><ul><li><span>Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><br><p><strong><span>Self Management</span></strong></p><br><br><ul><li><span>Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><br><span></span><p><strong><span>Attention to Detail</span></strong></p><br><br><ul><li><span><span>Is thorough and complete in performing all aspects of the job.Stays focused on the details of the job, no matter how small.Checks and monitors work to ensure accuracy.</span><br></span></li></ul><br><br><span><strong><u>Experience</u></strong></span><br><br><strong><span>Essential:</span></strong><span></span><ul><li><span>Excellent verbal communication skills and interpersonal style</span></li><li><span>Excellent personal presentation, grooming and hygiene</span></li><li><span>Excellent organizational skills, including ability to prioritize workload</span></li><li><span>Ability to effectively contribute as a team member as part of a busy team</span></li><li><span>Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span>Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span>Good understanding of DHL Network</span></li><li><span>Strong problem solving capability</span></li><li><span>Desire to get the job done</span></li><li><span>Passion to provide excellent Customer Service</span></li><li><span>Right first time philosophy</span></li><li><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span>Driving license an advantage</span></li><li><span>1 to 2 years of DHL experience (if transferred within)</span></li><li><span>Good command of English language; Arabic an advantage.</span></li><li><span>Excellent PC skills (MS Word & Excel)</span></li><li><span>Numerically literate</span></li><li><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span>Well developed communication & selling skills</span></li><li><span>Professional Telephone Behaviour</span></li><li><span>Customer Services attitude (controlled temperament)</span></li><li><span>Dedicated, Hardworking and Enthusiastic</span></li><li><span>Flexible and prepared to work long hours</span></li><li><span>Reliable</span></li><li><span>Ability to work under pressure</span></li></ul><br><strong><span>Educational</span></strong><span> <strong>Qualifications:</strong></span><br><ul><li><span>Minimum Requirement of Bachelor's Degree</span></li></ul> <br> <br> </div>
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a restaurant manager, you’re not just managing daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li><strong>Lead daily operations:</strong> Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures.</li>
<li><strong>Deliver exceptional guest experiences:</strong> Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience.</li>
<li><strong>Inspire and develop the team:</strong> Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.</li>
<li><strong>Drive revenue growth:</strong> Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability.</li>
<li><strong>Recruit and onboard talent:</strong> Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence.</li>
<li><strong>Uphold regulatory standards:</strong> Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p>
<p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>
<p><h4>Exceptional hospitality starts with you</h4>
<p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an assistant chief engineer, you’re not just overseeing physical building and systems maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p>
<h4>Here's what you'll do during a typical day:</h4>
<ul>
<li><strong>Lead and develop a high-performing team:</strong> Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognise achievements to build a motivated and high-performing team.</li>
<li><strong>Assist chief engineer with managing daily maintenance operations:</strong> Oversee maintenance activities, prioritize tasks, and verify completion through the property maintenance management system; ensure timely resolution of service requests, guest concerns, and emergencies.</li>
<li><strong>Ensure safety and compliance:</strong> Oversee the maintenance of the physical building, mechanical systems, electrical systems, HVAC, and life safety systems; coordinate inspections and uphold safety and compliance standards in line with national and local regulations.</li>
<li><strong>Assist chief engineer with driving engineering performance:</strong> Monitor departmental key performance indicators (KPIs), including equipment upkeep, audit results, and team productivity, and act as needed to improve performance.</li>
<li><strong>Support hotel-wide operational leadership:</strong> Collaborate with the broader hotel leadership team in overseeing evacuation procedures, duty manager coverage, and other safety protocols as needed.</li>
<li><strong>Oversee contractor work:</strong> Supervise external contractors and inspect completed work for quality and compliance.</li>
<li><strong>Lead energy efficiency initiatives:</strong> Support and oversee property-wide energy conservation programs to reduce utility costs.</li>
</ul>
<h4>What it takes to make the stay</h4>
<p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; a belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p>
<h4>Join an award-winning workplace culture</h4>
<p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p>
<p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p>
<p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>