Ticket Agent Jobs - Capital Governorate (Kuwait) Kuwait

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Supervisor, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise daily reservations operations: Oversee the accurate and efficient handling of individual and group reservations to support guest satisfaction and hotel revenue goals Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks Manage group blocks and inventory: Oversee group room block setup, monitor cut-off dates and inventory levels, and ensure alignment with contracts and occupancy targets Support group reservation execution: Build and assign blocks, assist with rooming lists and billing, and verify checklist and resume accuracy Prepare key reports: Support the generation of daily and weekly reports (e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan Activity) Monitor data integrity: Ensure accuracy in reservation systems, including group masters, rooming lists, and special rate plans Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Easy Trip Travel Agency is hiring 1–2 experienced Travel Consultants for our office in Kuwait City.</p><p></p><p>Position: Travel Consultant – Flights &amp; Hotels</p><p></p><p>Employment: Full-time, on-site in Kuwait City</p><p></p><p>Salary: KWD 400–500 per month, depending on experience</p><p></p><p>Requirements:</p><p></p><p>• At least 3 years of practical experience in travel reservations, covering BOTH flights and hotels.</p><p></p><p>• Proficiency in Amadeus, including ticket issuance, changes and refunds.</p><p></p><p>• Experience in hotel reservations and cancellation policies.</p><p></p><p>• Good Arabic and English communication and customer service skills.</p><p></p><p>• Accuracy, attention to detail and reliable follow-up.</p><p></p><p>Responsibilities:</p><p></p><p>• Manage flight reservations, ticket issuance, changes and refunds.</p><p></p><p>• Search, compare and book hotels through travel supplier systems.</p><p></p><p>• Prepare accurate quotations and explain baggage allowances and booking conditions.</p><p></p><p>• Follow up with customers and suppliers and maintain accurate booking records.</p><p></p><p>To apply, submit your CV through Bayt, stating your years of experience and the systems you have used.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>At least 3 years of experience in BOTH flight and hotel reservations.</p><p>Amadeus ticket issuance, changes and refunds.</p><p>Hotel supplier systems and cancellation policies.</p><p>Good Arabic and English communication.</p><p>Customer service, accurate quotations and reliable follow-up.</p></div>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p>We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait. Key Responsibilities Greet, acknowledge, seat and farewell guests professionally. Recognize VIP and regular guests and coordinate personalized service. Manage reservations, special requests, guest profiles and reservation notes. Manage seating plans, waitlists, queues and table availability. Coordinate table allocation with Floor Manager and service team. Handle guest inquiries, complaints and service recovery. Maintain guest interaction and complaint records. Guide and coach junior hostesses and FOH staff. Allocate host-desk duties and monitor performance. Coordinate guest information with managers and service staff. Maintain host desk, entrance and guest areas. Handle telephone calls and reservation inquiries. Support promotions, guest loyalty and revenue objectives. Prepare reports on guest feedback, VIP activity and service trends. Complete shift handovers and ensure the host area is ready for the next shift</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role. Senior/supervisory experience preferred. Diploma or Bachelor s degree in Hospitality Management, Business Administration or related field preferred. Experience with reservations, waitlists, VIP guests, complaints and service recovery. Sales, loyalty activities or special-event experience is an advantage.</p> <p>Job requirements Minimum height: 165 cm Fit appearance and professional grooming. Fluent Arabic &amp; English; additional languages advantageous. Confident, presentable and warm personality. Excellent guest-relations and interpersonal skills. Strong organization and reservation-management skills. Good complaint handling and problem-solving ability. Leadership skills to guide junior staff. Comfortable with reservation systems, tablets, QR feedback tools and MS Office.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description <br></p><br><p>We are hiring experienced <strong>Sr Hostess</strong> for a reputed restaurant group in <strong>Kuwait.</strong></p><br><br><br>Key Responsibilities<ul><li><p>Greet, acknowledge, seat and farewell guests professionally.</p><br><br></li><li><p>Recognize VIP and regular guests and coordinate personalized service.</p><br><br></li><li><p>Manage reservations, special requests, guest profiles and reservation notes.</p><br><br></li><li><p>Manage seating plans, waitlists, queues and table availability.</p><br><br></li><li><p>Coordinate table allocation with Floor Manager and service team.</p><br><br></li><li><p>Handle guest inquiries, complaints and service recovery.</p><br><br></li><li><p>Maintain guest interaction and complaint records.</p><br><br></li><li><p>Guide and coach junior hostesses and FOH staff.</p><br><br></li><li><p>Allocate host-desk duties and monitor performance.</p><br><br></li><li><p>Coordinate guest information with managers and service staff.</p><br><br></li><li><p>Maintain host desk, entrance and guest areas.</p><br><br></li><li><p>Handle telephone calls and reservation inquiries.</p><br><br></li><li><p>Support promotions, guest loyalty and revenue objectives.</p><br><br></li><li><p>Prepare reports on guest feedback, VIP activity and service trends.</p><br><br></li><li><p>Complete shift handovers and ensure the host area is ready for the next shift</p><br><br></li></ul><br><p><strong>Experience &amp; Qualification</strong></p><br><br><ul><li><p>Minimum 2-3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.</p><br><br></li><li><p>Senior/supervisory experience preferred.</p><br><br></li><li><p>Diploma or Bachelor's degree in Hospitality Management, Business Administration or related field preferred.</p><br><br></li><li><p>Experience with reservations, waitlists, VIP guests, complaints and service recovery.</p><br><br></li><li><p>Sales, loyalty activities or special-event experience is an advantage.</p><br><br></li></ul><br><br><p> <strong>Benefits:</strong></p><br><br><p>✔ Salary : 500 - 600 KD</p><br><br><p>✔ Accommodation &amp; Transportation Provided</p><br><br><br>Requirements <br><ul><li><p>Minimum height: 165 cm</p><br><br></li><li><p>Fit appearance and professional grooming.</p><br><br></li><li><p>Fluent Arabic &amp; English; additional languages advantageous.</p><br><br></li><li><p>Confident, presentable and warm personality.</p><br><br></li><li><p>Excellent guest-relations and interpersonal skills.</p><br><br></li><li><p>Strong organization and reservation-management skills.</p><br><br></li><li><p>Good complaint handling and problem-solving ability.</p><br><br></li><li><p>Leadership skills to guide junior staff.</p><br><br></li><li><p>Comfortable with reservation systems, tablets, QR feedback tools and MS Office.</p><br><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description <br></p><br><p>We are hiring experienced <strong>Sr Hostess</strong> for a reputed restaurant group in <strong>Kuwait.</strong></p><br><br><br>Key Responsibilities<ul><li><p>Greet, acknowledge, seat and farewell guests professionally.</p><br><br></li><li><p>Recognize VIP and regular guests and coordinate personalized service.</p><br><br></li><li><p>Manage reservations, special requests, guest profiles and reservation notes.</p><br><br></li><li><p>Manage seating plans, waitlists, queues and table availability.</p><br><br></li><li><p>Coordinate table allocation with Floor Manager and service team.</p><br><br></li><li><p>Handle guest inquiries, complaints and service recovery.</p><br><br></li><li><p>Maintain guest interaction and complaint records.</p><br><br></li><li><p>Guide and coach junior hostesses and FOH staff.</p><br><br></li><li><p>Allocate host-desk duties and monitor performance.</p><br><br></li><li><p>Coordinate guest information with managers and service staff.</p><br><br></li><li><p>Maintain host desk, entrance and guest areas.</p><br><br></li><li><p>Handle telephone calls and reservation inquiries.</p><br><br></li><li><p>Support promotions, guest loyalty and revenue objectives.</p><br><br></li><li><p>Prepare reports on guest feedback, VIP activity and service trends.</p><br><br></li><li><p>Complete shift handovers and ensure the host area is ready for the next shift</p><br><br></li></ul><br><p><strong>Experience &amp; Qualification</strong></p><br><br><ul><li><p>Minimum 2-3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.</p><br><br></li><li><p>Senior/supervisory experience preferred.</p><br><br></li><li><p>Diploma or Bachelor's degree in Hospitality Management, Business Administration or related field preferred.</p><br><br></li><li><p>Experience with reservations, waitlists, VIP guests, complaints and service recovery.</p><br><br></li><li><p>Sales, loyalty activities or special-event experience is an advantage.</p><br><br></li></ul><br><br><p> <strong>Benefits:</strong></p><br><br><p>✔ Salary : 500 - 600 KD</p><br><br><p>✔ Accommodation &amp; Transportation Provided</p><br><br><br><br><br><br>Requirements <br><ul><li><p>Minimum height: 165 cm</p><br><br></li><li><p>Fit appearance and professional grooming.</p><br><br></li><li><p>Fluent Arabic &amp; English; additional languages advantageous.</p><br><br></li><li><p>Confident, presentable and warm personality.</p><br><br></li><li><p>Excellent guest-relations and interpersonal skills.</p><br><br></li><li><p>Strong organization and reservation-management skills.</p><br><br></li><li><p>Good complaint handling and problem-solving ability.</p><br><br></li><li><p>Leadership skills to guide junior staff.</p><br><br></li><li><p>Comfortable with reservation systems, tablets, QR feedback tools and MS Office.</p><br><br></li></ul><br><br> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<p>We are hiring experienced <strong>Sr Hostess</strong> for a reputed restaurant group in <strong>Kuwait.</strong> </p> <p> </p><b><br>&nbsp;Key Responsibilities </b><ul> <li> <p>Greet, acknowledge, seat and farewell guests professionally.</p> </li> <li> <p>Recognize VIP and regular guests and coordinate personalized service.</p> </li> <li> <p>Manage reservations, special requests, guest profiles and reservation notes.</p> </li> <li> <p>Manage seating plans, waitlists, queues and table availability.</p> </li> <li> <p>Coordinate table allocation with Floor Manager and service team.</p> </li> <li> <p>Handle guest inquiries, complaints and service recovery.</p> </li> <li> <p>Maintain guest interaction and complaint records.</p> </li> <li> <p>Guide and coach junior hostesses and FOH staff.</p> </li> <li> <p>Allocate host-desk duties and monitor performance.</p> </li> <li> <p>Coordinate guest information with managers and service staff.</p> </li> <li> <p>Maintain host desk, entrance and guest areas.</p> </li> <li> <p>Handle telephone calls and reservation inquiries.</p> </li> <li> <p>Support promotions, guest loyalty and revenue objectives.</p> </li> <li> <p>Prepare reports on guest feedback, VIP activity and service trends.</p> </li> <li> <p>Complete shift handovers and ensure the host area is ready for the next shift</p> </li> </ul> <p> </p> <p><br></p><ul><li> </li> </ul> <p> </p> <p> </p> <p><br></p><ul><li> </li> </ul> <p> </p><p><strong>Desired Candidate Profile</strong></p><p style="font-size: 11px;"><strong style="font-size: 11px;">Experience &amp; Qualification</strong></p><ul style="font-size: 11px;"><li style="font-size: 11px;"><p style="font-size: 11px;">Minimum 2 3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.</p></li><li style="font-size: 11px;"><p style="font-size: 11px;">Senior/supervisory experience preferred.</p></li><li style="font-size: 11px;"><p style="font-size: 11px;">Diploma or Bachelor s degree in Hospitality Management, Business Administration or related field preferred.</p></li><li style="font-size: 11px;"><p style="font-size: 11px;">Experience with reservations, waitlists, VIP guests, complaints and service recovery.</p></li><li style="font-size: 11px;"><p style="font-size: 11px;">Sales, loyalty activities or special-event experience is an advantage.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Reservation Agent, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. </p><br><p>The Reservation Agent is responsible to assist in the smooth and efficient running of the Reservation Department within the Rooms Division</p><br><br><b>Qualifications:</b><br><p>The potential candidate must ideally have:</p><br><ul><li>A relevant degree or diploma in Hospitality or Tourism management.</li><li>Minimum 2 years' work experience hotel operations.</li><li>Good problem solving, administrative and interpersonal skills are a must.</li><li>Native level Arabic skills required</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Front Office Reservation will be the first point of contact for any customer who has a question or an issue with the services provided to the customer. He/she will be responsible for answering phone calls, checking room bookings, online and offline reservations and ensure customer satisfaction.</p><p><br></p><p>Responsibilities</p><ul><li>Greet customers and visitors with a positive, helpful attitude</li><li>Making room bookings and reservations through online and offline methods</li><li>Using Opera system to make sure customers bookings are confirmed</li><li>Maintains a neat and clean appearance to represent a positive image of the company and its brand at all times</li><li>Keeps a safe and clean reception area by complying with procedures, rules, and regulations</li><li>Manage incoming phone calls on the reception</li><li>Informs customers and visitors by answering or referring inquiries.</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Provide accurate, valid and complete information to the customers</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution and customer satisfaction</li><li>Inform customer of offers and promotions</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>2+ years of reception or reservation and hotel experience preferred</li><li><b>Knowledge and using hotel system Opera is must</b></li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize and manage time effectively</li><li>Ability to cooperate and support other members of team</li><li>Strong verbal communication skills in the English and Arabic language</li><li>Willingness to interact daily with customers from a wide range of cultures and backgrounds</li><li>Must be comfortable working independently and making minor decisions without direct supervision</li><li>Good sense of organization and keen attention to detail</li><li>Ability to perform well in a fast-paced working environment</li><li>Local and Overseas, Arabic speaking will be an advantage</li></ul></div>

<p>We are hiring experienced Hostess for a reputed restaurant group in Kuwait. Key Responsibilities Welcome guests warmly upon arrival and assist them with seating Manage reservations, waiting lists, and table allocations efficiently Escort guests to tables and provide menus Coordinate with restaurant staff to ensure smooth seating and guest flow Answer phone calls and handle customer inquiries professionally Maintain cleanliness and organization of the reception and waiting area Inform guests about waiting times and restaurant policies when necessary Assist in handling guest concerns or complaints politely Support restaurant operations during busy service periods Maintain professional grooming and appearance standards Coordinate with floor staff and management for VIP guests and special requests Ensure excellent guest experience from arrival to departure</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent preferred</li><li>Minimum height of 165 cm, a fit appearance and consistently professional grooming</li><li>Fluent verbal communication in Arabic and English</li><li>2 3 years of experience in restaurants, hotels, caf s, or hospitality industry preferred</li><li>Excellent communication and interpersonal skills</li><li>Friendly, professional, and customer-focused attitude</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good organizational and coordination skills</li><li>Basic knowledge of reservation systems and customer handling</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description <br></p><br><p>We are hiring experienced <strong>Hostess</strong> for a reputed restaurant group in <strong>Kuwait.</strong></p><br><br><br>Key Responsibilities<p>. Welcome guests warmly upon arrival and assist them with seating</p><br><br><p>. Manage reservations, waiting lists, and table allocations efficiently</p><br><br><p>. Escort guests to tables and provide menus</p><br><br><p>. Coordinate with restaurant staff to ensure smooth seating and guest flow</p><br><br><p>. Answer phone calls and handle customer inquiries professionally</p><br><br><p>. Maintain cleanliness and organization of the reception and waiting area</p><br><br><p>. Inform guests about waiting times and restaurant policies when necessary</p><br><br><p>. Assist in handling guest concerns or complaints politely</p><br><br><p>. Support restaurant operations during busy service periods</p><br><br><p>. Maintain professional grooming and appearance standards</p><br><br><p>. Coordinate with floor staff and management for VIP guests and special requests</p><br><br><p>. Ensure excellent guest experience from arrival to departure</p><br><br><br><p> <strong>Benefits:</strong></p><br><br><p>✔ Salary : 135 - 600 KD ( Based on Experience )</p><br><br><p>✔ Accommodation &amp; Transportation Provided</p><br><br><br><br><br><br>Requirements <br><ul><li><p>High school diploma or equivalent preferred</p><br><br></li><li><p>Minimum height of 165 cm, a fit appearance and consistently professional grooming</p><br><br></li><li><p>Fluent verbal communication in Arabic and English</p><br><br></li><li><p>2-3 years of experience in restaurants, hotels, cafés, or hospitality industry preferred</p><br><br></li><li><p>Excellent communication and interpersonal skills</p><br><br></li><li><p>Friendly, professional, and customer-focused attitude</p><br><br></li><li><p>Ability to multitask and work in a fast-paced environment</p><br><br></li><li><p>Good organizational and coordination skills</p><br><br></li><li><p>Basic knowledge of reservation systems and customer handling</p><br><br></li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Main Duties and responsibilities:</span><br><span>Operational</span><br><span>1. To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.</span><br><span>2. To be flexible in order to perform all job responsibilities pertaining to reservations.</span><br><span>3. To be knowledgeable with all services and products offered by the hotels.</span><br><span>4. To learn and use the following systems efficiently: Reserve, Opera and Microsoft Outlook.</span><br><span>5. To confirm reservations for any Hyatt Hotels around the world.</span><br><span>6. To handle and follow proper procedure for all visa’s requests.</span><br><span>7. To handle assigned group booking requests.</span><br><span>8. To handle email and written correspondence.</span><br><span>9. To make reservations received from external online travel agents.</span><br><span>10. To use and adhere to policies and procedures for handling calls while selling the properties.</span><br><span>11. To ensure proper follow up is done with all guest inquires in a courteous and efficient manner.</span><br><span>12. To report all guest complaints to supervisor if not immediate solution can be found.</span><br><span>13. To ensure the place of work and surroundings area is kept clean and organized at all times.</span><br><span>Finance</span><br><span>1. Use the up-sell approach on every call.</span><br><span>2. Adhere to the standard pricing guidelines.</span><br><span>General</span><br><span>1. To understand and strictly adhere to the Rules &amp; Regulations established in the Employee handbook.</span><br><span>2. To project at all time a positive and motivated attitude and exercise self-control.</span><br><span>3. To report for duty punctually wearing the correct uniform and name tag at all time as per Hyatt Grooming Standards.</span><br><span>4. To maintain a high standard of personal appearance and hygiene at all time.</span><br><span>5. To maintain a good rapport and working relationship with staff in the place of work and the hotels.</span><br><span>6. To attend and contribute to all require meetings and other related activities.</span><br><span>7. To respond to any changes in the department as dictated by the needs of the industry or hotels.</span><br><span>Other Duties:</span><br><span>1. To carry out any other reasonable duties and responsibilities as assigned.</span><br><span>This Job Description illustrates the primary responsibilities, but is not an exhaustive list of duties which may change from time to time, within reason and in accordance with the needs of the business and as assigned by your reporting manager.</span></p><br><br><b>Qualifications:</b><br><p><span>An ideal candidate will possess:</span></p><br><ul><li><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</span></li><li><span>Minimum 2 years' work experience in hotel operations.</span></li><li><span>Good customer service, communications and interpersonal skills are a must.</span></li><li><span>Native level Arabic skills required</span></li></ul> </div>

<p>We are hiring experienced Floor Manager for a reputed restaurant group in Kuwait.</p><p>Key Responsibilities</p><ul><li>Oversee daily restaurant floor operations and ensure smooth service flow</li><li>Supervise waiters, captains, hosts, and front-of-house staff</li><li>Ensure high standards of guest service and customer satisfaction</li><li>Handle guest complaints and resolve issues professionally</li><li>Monitor staff grooming, discipline, attendance, and performance</li><li>Coordinate with kitchen and bar teams for efficient service</li><li>Ensure restaurant cleanliness, ambiance, and presentation standards</li><li>Manage table reservations, seating arrangements, and guest handling</li><li>Assist in staff training and team motivation</li><li>Ensure compliance with hygiene, safety, and company SOPs</li><li>Support restaurant management in achieving sales and service targets</li><li>Prepare shift reports and operational updates when required</li></ul><p>Benefits: 500 KD Based on Experience Accommodation &amp; Transportation Provided</p><p>Job Location : Kuwait</p><p><strong>Desired Candidate Profile</strong></p><p>Job requirements</p><ul><li>Diploma/Degree in Hotel Management or Hospitality preferred</li><li>Minimum 4 6 years of experience in restaurant or hospitality operations</li><li>At least 2 years of experience in a supervisory/front-of-house management role</li><li>Strong leadership and customer service skills</li><li>Good communication and team management abilities</li><li>Experience in fine dining or high-volume restaurant operations preferred</li><li>Ability to work under pressure and handle busy service periods</li><li>Gulf experience preferred</li></ul>

Job Description Summary<br> • Role: Guest Service Officer – Front Office<br> • Location: Grand Hyatt Kuwait City, Kuwait<br> • Department: Rooms Division (Front Office & Reservations)<br> • Estimated / Typical Salary Range: Around KWD 250 – KWD 310+ per month depending on experience (average Kuwait hotel receptionist/front office salaries span KWD 253–309)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The role of the Host/Hostess within the Front-of-House team is to ensure that all guests receive an amazing experience from their first point of contact with the team, whether that is on the telephone making a reservation or from the moment they walk through the door.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You will have/be:</p><br> <p>- At least one year experience in a similar role within a hotel or fine dining concept.</p><br> <p>- A friendly and approachable demeanor.</p><br> <p>- Passionate about customer service and hospitality.</p><br> <p>- Willing to go the extra mile in ensuring that the needs of all guests are met.</p><br> <p>- A relevant hospitality qualification would also be desirable.</p><br> </div>