Factory Manager Jobs - Capital Governorate (Kuwait) Kuwait

<p><h4>Job summary</h4> <p>Entry level management position that is responsible for the daily operations in room service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li></p><p></p>

<p>Under broad direction, plans and manages assigned Real Estate Services projects including design, construction, renovation, or replacement of company office, laboratory, manufacturing, warehouse, service center, and site infrastructure facilities. Supervises through subordinates up to 20 subcontract employees. Coordinates diverse activities within a functional area. Plans work and administers policies. Job role has budgetary type of accountabilities or directly impacts a revenue center's viability or its quality of service via personal contributions. Job role contributes directly to value creation.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in Engineering with Project Management or Construction Management is preferred</li><li>Registered with PMI or equivalent preferred</li><li>Minimum 12 to 15 years of experience working for a project management consultancy company or construction company.</li><li>Must have experience in Oil &amp; Gas Construction with a practical project management experience (preferably PMP certification)</li><li>Self-motivated, results driven and able to work independently to deliver projects.</li><li>Willing and able to work under high pressure environment with short turn around times managing multiple projects simultaneously</li><li>Competent in MS Projects and SAP with knowledge of Autocad beneficial</li><li>Submit project profiles for the last three projects completed</li></ul>

<p><h4>Minimum qualifications:</h4> <ul> <li>Bachelor's degree or equivalent practical experience.</li> <li>10 years of experience in contract management, alliance management, or professional services within an enterprise environment.</li> <li>Experience engaging with and advising C-suite or VP-level executive stakeholders.</li> <li>Experience managing cross-functional projects involving legal, financial, and technical stakeholders.</li> <li>Ability to communicate in English and Arabic fluently to work with local clients and partners.</li> </ul> <h4>Preferred qualifications:</h4> <ul> <li>Advanced degree in management, finance, or a technical field.</li> <li>Experience with financial commit tracking, revenue acceleration strategies, and cloud consumption models.</li> <li>Deep understanding of the Google Cloud ecosystem and enterprise AI/ML landscape.</li> <li>Strong executive presence with the ability to navigate complex corporate cultures and resolve high-stakes disputes.</li> </ul></p><p></p>

<p><h4>Minimum qualifications:</h4> <ul> <li>Bachelor's degree or equivalent practical experience.</li> <li>10 years of experience in contract management, alliance management, or professional services within an enterprise environment.</li> <li>Experience engaging with and advising C-suite or VP-level executive stakeholders.</li> <li>Experience managing cross-functional projects involving legal, financial, and technical stakeholders.</li> <li>Ability to communicate in English and Arabic fluently to work with local clients and partners.</li> </ul> <h4>Preferred qualifications:</h4> <ul> <li>Advanced degree in management, finance, or a technical field.</li> <li>Experience with financial commit tracking, revenue acceleration strategies, and cloud consumption models.</li> <li>Deep understanding of the Google Cloud ecosystem and enterprise AI/ML landscape.</li> <li>Strong executive presence with the ability to navigate complex corporate cultures and resolve high-stakes disputes.</li> </ul></p><p></p>

<p>Friend Solutions Group is a growing company specializing in Business Support Services, Business Process Outsourcing (BPO), Remote Staffing, and Contact Center Solutions. We are looking for a motivated and results-driven professional to join our sales team in Kuwait.</p>

<p>The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p><strong>Managing Quality Assurance Goals</strong></p><p>Coaches managers on adopting the Total Quality Management leadership style.</p><p>Conducts monthly audit to ensure compliance with company and brand standards</p><p>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p><p>Directs property quality efforts to address critical customer requirements.</p><p>Assists with regional and/or company-wide implementation of company best practices.</p><p>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p><p><strong>Managing Quality Tools</strong></p><p>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</p><p>Uses data collection methods to compile, display, track, and analyze defect trends.</p><p>Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p><p>Analyzes issues and identifies trends.</p><p><strong>Managing the Guest Experience</strong></p><p>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p><p>Responds to and handles guest problems and complaints.</p><p>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p><p>Models service behaviors that meet or exceed guest expectations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel s Banquet Department to ensure that established cultural and core standards are met; long-range strategic planning for Banquets operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, in an elegantly appointed environment dedicated to an attentive and distinctive experience. The ability to work closely with the Director of Food &amp; Beverage, Executive Chef, and Director of Catering to design an effective menu while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Ability to plan and manage Hotel outdoor catering business. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements as needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3 5 years of prior experience in high-volume banquet operations, preferably within the GCC. Excellent written and verbal communication skills in English, with Arabic proficiency considered an advantage. Strong financial awareness along with effective leadership, adaptability, and creativity. Strong coaching and employee development capabilities, with excellent organizational skills, multitasking ability, and attention to detail. Good F&amp;B knowledge with understanding of menu planning</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage day-to-day office administration and ensure smooth operations. Coordinate with internal departments, clients, suppliers, and government entities. Handle correspondence, documentation, and office records. Supervise office staff and ensure compliance with company policies. Organize meetings, schedules, travel arrangements, and office logistics. Monitor office supplies, vendor contracts, and facility maintenance. Prepare reports and support management with administrative tasks. Maintain confidentiality and ensure efficient office procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirement open to Bilingual Arab Male Candidates only</p><p>Bachelor s Degree is a must</p><p>Minimum 3 5 years of experience in office administration or office management, preferably in the automotive industry.</p><p>Prior experience in reporting to business head/owner would be an advantage</p><p>Strong communication, organizational, and leadership skills.</p><p>Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).</p><p>Ability to multitask and work under pressure.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Hotel s Li Beirut (authentic Lebanese cuisine) Restaurant to ensure that established cultural and core standards are met. Manage the Restaurant Dining operation as well as the Private Bar activities and its respective employees. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Attend regular operational meetings to ensure effective coordination and cooperation between departments</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3 years of previous experience in similar role in a five-star luxury hotel or high end Lebanese restaurant in the Middle East. Must have fluent level of English &amp; Arabic languages both written and spoken. Excellent organizational and time management skills Ability to multitask and prioritize daily workload</p><p></p></section>

<p>Develop and execute results-driven digital marketing strategies across multiple channels (social, search, email, display, etc.). Plan and manage paid campaigns (Google Ads, Meta Ads, LinkedIn Ads). Lead performance tracking, analytics, and optimization across all digital initiatives. Email Marketing Build and optimize email marketing workflows, drip sequences, and newsletters. Segment audiences and personalize messaging to improve open, click, and conversion rates. Manage A/B testing for subject lines, creatives, and campaign structure. B2B Lead Generation Create and execute B2B lead-generation funnels using LinkedIn, email outreach, landing pages, and marketing automation tools. Work closely with sales and operations teams to generate high-quality leads and improve conversion. Develop marketing assets (case studies, pitch decks, industry reports) to support B2B outreach. Content &amp; Brand Marketing Oversee content creation across social media, blogs, and digital platforms. Maintain brand consistency across all digital communications. Manage creatives, including videos, graphics, and promotional assets. Analytics &amp; Optimization Monitor KPIs, ROI, and campaign performance using tools such as Google Analytics, HubSpot, and Meta Business Suite. Prepare weekly and monthly reports with actionable insights. Optimize campaigns for CAC, CTR, CPL, and conversion rate improvements.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3–5 years of proven experience in digital marketing.</li><li>Strong experience in email marketing, automation tools, and CRM platforms.</li><li>Demonstrated success in B2B lead generation strategies (LinkedIn outreach, cold emails, paid ads, funnels).</li><li>Hands-on experience with Google Ads, Meta Ads, SEO tools, and analytics platforms.</li><li>Excellent communication, reporting, and project management skills.</li><li>Ability to work in fast-paced environments and adapt quickly to changing priorities.</li></ul>

Job Description<br><br>Assists the Director of Human Resources in the overall management and administration of the human resources function. Specific responsibilities include hiring; employee/labor relations issues and investigations, wage and salary administration, training and development, affirmative action compliance, worker's compensation and safety and the<br><br>Responsibilities<br><br>What will I be doing?<br><br>Requirements<br><br>The Human Resources Assistant Director directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements and the execution of employee relation activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives. The HR Director is also accountable for ensuring a proactive Human Resources environment consistent with profitability objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<br><br>Ensure Affirmative Action Plan compliance by training management on the hotel's goals and interview and selection methods. Leads the hotel's quality program which involves a complete understanding of the standards and reporting format as well as the creation/design of related training and incentive programs to encourage consistent guest service by all team members. Analyzes reports to determine areas where continuous improvement methods can best be utilized. Manages the hotel's employee relations programs, including picnics, holiday parties, health fairs, employee communication sources, etc. and coordinates and directs staff through detailed oral and written instruction to facilitate successful completion of all related events/programs. Designs and implements new programs as may be needed for special promotions, events, or programs (e.g. safety, Olympics, blood drives). Manage and supervise the day-to-day HR Department operation. Communicate all applicable HR processes to managers and hotel staff relating to, but not limited to labor, contract compliance, disciplinary procedures, recruitment, orientation, staff relations, benefits, performance reviews, employment verifications and other HR related processes. Counsels and/or disciplines employees as needed, through clear, calm and direct oral and written communications, in accordance with the guidelines established by the hotel. Oversee the overall function of the HRIS System including, but not limited to all PAF data entry, separations, report generating, and other related functions. Responds to and negotiates on behalf of the hotel, all claims for unemployment. Supervises departmental and hotel staff regarding all issues relating to worker's Compensation to endure minimum exposure by the hotel to related expenses. Assists in or prepares periodic reports relating to the Human Resources function (e.g. EEO, labor turnover, payroll analysis, operational budget) through the use of a moderately complex computer system and written reports.<br><br>Qualifications<br><br>What are we looking for?<br><br>Skills<br><br>A Human Resources Assistant Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br><br>Previous HR managerial experience Positive attitude Good communication and people skills Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams<br><br>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br><br>Excellent knowledge of hospitality Excellent knowledge of employment law and employee relations Previous experience in or equivalent role Positive attitude Excellent communication and people skills Committed to delivering a high level of customer service, both internally and externally Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own or in teams<br><br>What will it be like to work for Hilton?<br><br>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

<p>المسمى الوظيفي: موظف كول سنتر ومبيعات – يتحدث باللهجة الكويتية&nbsp;&nbsp;</p><p>المكان: الكويت (العمل عن بُعد عبر الهاتف فقط)&nbsp;&nbsp;</p><p>الراتب: 200–280 د.ك شهرياً (دوام جزئي – ساعات مرنة حسب اتصالات العملاء)&nbsp;&nbsp;</p><p>&nbsp;</p><p>المهام والمسؤوليات:&nbsp;&nbsp;</p><p>- الرد على مكالمات العملاء باللهجة الكويتية وتقديم الدعم وخدمة العملاء.&nbsp;&nbsp;</p><p>- تنفيذ عمليات البيع عبر الهاتف وتحقيق أهداف المبيعات الشهرية.&nbsp;&nbsp;</p><p>- إدارة استفسارات العملاء وحل المشكلات بسرعة وفعالية.&nbsp;&nbsp;</p><p>- تسجيل الملاحظات والشكاوى ومتابعتها لضمان رضا العملاء.&nbsp;&nbsp;</p><p>- العمل بمرونة حسب أوقات اتصالات العملاء (ساعات متفرقة).&nbsp;&nbsp;</p><p>&nbsp;</p><p>المتطلبات:&nbsp;&nbsp;</p><p>- خبرة لا تقل عن 10 سنوات في الكول سنتر وخدمة العملاء.&nbsp;&nbsp;</p><p>- خبرة مثبتة في المبيعات الهاتفية وتحقيق الأهداف.&nbsp;&nbsp;</p><p>- إجادة اللهجة الكويتية + العربية الفصحى + الإنجليزية.&nbsp;&nbsp;</p><p>- مهارات اتصال ممتازة، إقناع، وحل المشكلات.&nbsp;&nbsp;</p><p>- القدرة على العمل عن بُعد بشكل مستقل ومرن.&nbsp;&nbsp;</p><p>&nbsp;</p><p>المميزات:&nbsp;&nbsp;</p><p>- دوام مرن (ساعات متفرقة حسب اتصالات العملاء).&nbsp;&nbsp;</p><p>- بونص شهري عند تحقيق أهداف محددة.&nbsp;&nbsp;</p><p>- زيادة سنوية مرتبطة بتقييم الأداء.&nbsp;&nbsp;</p><p>- بيئة عمل احترافية وفرص للتطوير الوظيفي.&nbsp;&nbsp;</p><p>&nbsp;</p>

<p>Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume Drive the average check and food to beverage ratio to maximize average spend per guest Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc. Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events. Entertain influencers, journalists, and business promoters Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well. The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease. Accountable for Financial Performance, Restaurant P&amp;L, Guest satisfaction, maintaining server and culture standards and driving best practices. Responsible for the development and success of the Restaurant team, Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef. Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service. Establish and maintain adequate equipment and product par stock. Ability to stay current with F&amp;B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market.</p><p><strong>Desired Candidate Profile</strong></p><p>Two + years' experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment. Previous experience with MICROS or other POS systems preferred. Must have working knowledge of division operations, service, cost control, labor control and accounting. Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest s preferences.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Zeal Group is an award-winning FinTech organisation offering a variety of products. Established in 2017, we have rapidly expanded to a team of over 700 employees globally. Traze is a subsidiary brand of Zeal Group. Our headquarters are in London and have offices spanning Europe, Asia, North and South Africa, the Middle East, and Cyprus is the home of our Technology Hub. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration</p><p>Responsibilities</p><ul><li>Build and develop relationships with potential Clients and Partners who may have clients interested in trading multi-asset products such as Gold, Oil, FX, and Cryptocurrencies.</li><li>On-board IB s and help them increase accounts, deposits, and revenues.</li><li>Identify and target known Money Managers and IB s in the MENA Region.</li><li>Organically build a book of business through relationships in and outside the market targeting potential IB s from multiple industries.</li><li>Determine customers' trading needs and prepare proposals to sell services that address these needs.</li><li>Cross-sell retail clients who meet the IB threshold to grow their business and walk them through the client growth life cycle.</li><li>Stay up to date on market news and trends in FX, Commodities, Stocks, and Indices.</li><li>Advise on trading strategies, options, and risk management strategies.</li><li>Explain industry terms or trading practices to clients.</li><li>Attend industry and company events to source own potential clients as directed by management.</li><li>Achieve sales targets.</li><li>Contact prospective or existing customers to discuss their queries and requirements.</li><li>Develop sales presentations or proposals to explain service specifications.</li><li>Maintain customer records by using the CRM and logging communication.</li><li>Receive and follow-up on clients funding, volume, and new account activations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Academic Qualification Requirement: B.Sc. Degree from any discipline</p><p>4+ years of extensive experience in Forex / CFD brokerage sales environments</p><p>Professional Key Knowledge Area Requirement:</p><ul><li>Strong understanding of FX, commodities, indices, and equity markets</li><li>A hunter mindset, you chase targets, not titles</li><li>Excellent communication and negotiation skills across cultures and regions</li><li>Strategic thinking paired with hands-on execution</li><li>Financial markets knowledge in FX, Stocks, Commodities</li><li>Technical and Fundamental analysis</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong relationship management and networking skills</li><li>Selling Skills.</li><li>Communication skills.</li><li>Customer orientation.</li><li>Learning flexibility</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p>Managing Quality Assurance Goals Coaches managers on adopting the Total Quality Management leadership style. Conducts monthly audit to ensure compliance with company and brand standards Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Assists with regional and/or company-wide implementation of company best practices. Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p><p>Managing Quality Tools Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. Uses data collection methods to compile, display, track, and analyze defect trends. Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Analyzes issues and identifies trends.</p><p>Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Models service behaviors that meet or exceed guest expectations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience</p><ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p></p></section>

<p>1. Develop and continuously optimize quantitative site selection models**, integrating key dimensions such as demand forecasting, transportation networks, labor supply, and cost structures. 2. Conduct in-depth research on the industrial real estate market landscape** across GCC countries and deliver actionable site selection insights. 3. Lead on-site inspections and due diligence** for candidate warehouse locations, comprehensively evaluating infrastructure, land-use planning, and operational feasibility. 4. Negotiate lease terms, land acquisition strategies, and partnership models** with local developers and government agencies; collaborate closely with cross-functional teams (including Operations, Transportation, and Finance) to ensure site selection decisions align with the overarching logistics network strategy. 5. Continuously monitor policy, regulatory, and economic dynamics** in the GCC region to assess their potential impact on site selection; manage end-to-end project timelines from initial screening to final delivery.</p><p>1. Bachelor's degree or above; majors in Logistics, Supply Chain Management, or related fields are preferred. 2. 5+ years of experience in warehouse/logistics site selection, commercial real estate, or supply chain network planning. Experience in the Middle East region is highly preferred. 3. Excellent data analytical skills with proven experience in building site selection scoring models. Familiarity with geospatial or logistics data, as well as the commercial real estate market, industrial parks, and relevant regulatory frameworks in the GCC region. 4. Strong communication and coordination skills; fluency in English is preferred.</p>

<p><b>JOB SUMMARY&nbsp;</b></p><p><br></p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><b><br></b></p><p><b>CORE WORK ACTIVITIES&nbsp;</b></p><p><br></p><p>Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.</p><p>Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About The American International University</strong> American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, delivered in English on the American model of higher education. AIU serves a community of over 3,000 students and is executing the RISE Strategy 2.0, a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement. Teaching and learning excellence is one of the University's principal strategic foundations and an essential enabler of every pillar of the RISE Strategy. Without it, research does not flourish, accreditation evidence is weak, students do not succeed, and employability outcomes disappoint. The Director of the Centre for Teaching &amp; Learning is the person who builds, sustains, and continuously improves that foundation making this one of the most consequential academic leadership appointments AIU will make. For more information, visit: www.aiu.edu.kw</p><p><strong>Department Profile</strong> The Centre for Teaching &amp; Learning (CTL) is AIU's institutional hub for teaching excellence, faculty development, and learning innovation. It operates under the Office of the VPAA and serves all five schools and the Foundation Programme working with over 120 full-time faculty and a growing adjunct complement. The CTL is newly established as one of AIU's strategic academic support centres under the Office of the Vice President for Academic Affairs. The Director serves as its founding leader, responsible for building the Centre's programmes, culture, partnerships, and institutional reputation from the ground up. The CTL carries three interconnected institutional mandates at AIU:</p><ul><li><strong>Faculty Excellence &amp; Development:</strong> Building a culture of teaching excellence across AIU through structured professional development, peer observation, new faculty induction, individual coaching, and the scholarship of teaching and learning.</li><li><strong>Learning Innovation &amp; Digital Education:</strong> Advancing instructional design, educational technology integration, and evidence-based pedagogy ensuring that every AIU course, regardless of modality, reflects current best practice and produces documented student learning outcomes.</li><li><strong>Assessment, Accreditation &amp; Institutional Evidence:</strong> Generating, curating, and maintaining the teaching and learning evidence that WSCUC accreditation requires (the CTL Knowledge Repository, SLO assessment data, faculty development participation records, and the annual Teaching &amp; Learning Impact Report).</li></ul><p><strong>Scope of Work</strong> The Director of the Centre for Teaching &amp; Learning provides strategic and operational leadership across five interconnected domains all of which must function simultaneously and reinforce each other. The Director is simultaneously a faculty developer, an instructional designer, an assessment specialist, a grant administrator, and an institutional evidence builder. The Director also serves as an institutional change leader, fostering a culture of continuous improvement, innovation, collaboration, and evidence-informed educational practice across all academic units. This is not a role for a specialist who does one of these well; it is a role for a leader who does all of them, and who can build a centre that extends their capacity through institutional culture and peer networks.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Faculty Professional Development</strong></p><ul><li>Design, deliver, and continuously evaluate a structured, evidence-based faculty development programme across AIU covering evidence-based pedagogy, inclusive teaching, active learning, hybrid and online instruction, AI in teaching, student assessment design, and academic writing for publication</li><li>Lead the New Faculty Induction Programme each September (a structured, multi-day orientation covering AIU's mission and RISE Strategy, the SLO assessment cycle, course file requirements, LMS and technology tools, academic freedom, shared governance, and the CTL's services)</li><li>Establish and facilitate Faculty Learning Communities (peer groups organised around shared teaching interests, disciplinary challenges, or pedagogical themes as the primary vehicle for sustained, collegial professional development)</li><li>Coordinate and manage the peer observation of teaching cycle (providing the framework, training observers, facilitating feedback conversations, and maintaining confidential records that support faculty development without functioning as a surveillance mechanism)</li><li>Provide individual faculty consultations on course design, assessment strategy, student engagement, and teaching effectiveness (functioning as a trusted advisor, not an evaluator)</li><li>Develop and maintain the CTL professional development calendar, ensuring that sessions are scheduled at times accessible to all faculty (including those with heavy teaching loads), offered in formats appropriate to different needs, and evaluated for effectiveness after each cycle</li><li>Coordinate academic leadership development workshops for Programme Coordinators, Department Chairs, Associate Deans and Deans in collaboration with the Office of Faculty Affairs.</li><li>Develop an institutional teaching certification pathway aligned with the UK Professional Standards Framework (Advance HE) or equivalent international framework.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>&nbsp;</li></ul><p></p></section>

<p><h4>About Jumeirah</h4> <p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p> <h4>About Jumeirah Messilah Beach</h4> <p>Jumeirah Messilah Beach is a beachfront resort in Kuwait, set in a secluded location with easy access to the city’s business district, airport and main attractions. The property offers a range of dining destinations, wellness experiences at Talise Spa, and dedicated facilities for meetings and events. Ideal for both business and leisure, it blends comfort, connectivity, and Arabian hospitality.</p> <h4>About the job</h4> <p>An opportunity has arisen for a Director of Sales to join Jumeirah Messilah Beach. The main duties and responsibilities of this role:</p> <ul> <li>Identify, pursue, and close high-value sales opportunities while guiding and enabling the team to meet customer and partner needs.</li> <li>Develop and execute effective sales strategies, tactics, and prospecting activities to achieve property targets and Strategy 340.</li> <li>Lead major negotiations, support team deal closures, and drive entrepreneurial selling while delivering the Jumeirah brand message.</li> <li>Monitor team performance, maximize use of data and cost-of-sale insights, and ensure informed decision-making.</li> <li>Build and maintain strong relationships with customers, partners, influencers, and internal stakeholders across departments and regions.</li> <li>Ensure sales systems, processes, policies, and annual contracting frameworks enable effective selling and create value for customers and partners.</li> </ul> <h4>About you</h4> <p>The ideal candidate for this position will have the following experience and qualifications:</p> <ul> <li>10 years in sales and marketing director role within hospitality and hotel management.</li> <li>Bachelor’s degree in business, sales and marketing, or any other relevant field.</li> <li>Strong proficiency in Microsoft Office applications.</li> <li>Solid understanding of Kuwait’s market.</li> </ul> <h4>About the benefits</h4> <p>At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p> <p>Benefits include:</p> <ul> <li>Supportive and inclusive work environment</li> <li>Access to learning and development programmes and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave entitlement</li> <li>Incentive programmes aligned with leadership performance</li> <li>Competitive tax-free salary paid in dinar (KWD)</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic &amp; Operational Leadership:</strong> Lead all retail sales functions (New, Used/Certified, Warehouse, NVD, Administration) to achieve sales and profitability goals.</li><li><strong>Performance &amp; Profitability:</strong> Drive retail sales performance, optimize inventory turnover, and maximize gross profit.</li><li><strong>Customer Excellence:</strong> Oversee the vehicle delivery process and coordinate with the CRM team to ensure top-tier Net Promoter Scores (NPS) and customer satisfaction.</li><li><strong>Cross-Functional Coordination:</strong> Collaborate with Service, Parts, Marketing, Finance, and Fleet Sales to ensure seamless operations.</li><li><strong>GM Principal Compliance:</strong> Maintain full compliance with all General Motors standards, programs, and reporting requirements.</li><li><strong>Leadership &amp; Development:</strong> Lead, coach, and develop the retail sales team to build organizational capability and ensure succession planning.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications &amp; Requirements:</strong></p><ul><li><strong>Experience:</strong> Minimum 12+ years of retail automotive sales experience, with at least 5 7 years in a senior management role with full P&amp;L responsibility.</li><li><strong>Industry:</strong> Strong background in OEM dealership operations (GM experience is a major plus).</li><li><strong>Skills:</strong> Proven strategic thinker with strong financial acumen, leadership, and people management skills.</li><li><strong>Education:</strong> Bachelor's degree required; MBA preferred.</li><li><strong>Systems:</strong> Experience with Kerridge or similar DMS is highly desirable.</li><li><strong>Language:</strong> Fluent in English &amp; Arabic (written and spoken).</li><li><strong>Location:</strong> Open to local candidates currently based in Kuwait only (valid transferable residency is required).</li></ul><p></p></section>