وظائف مطورى واجهة مستخدم - الفروانية الكويت

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Shop Manager

On-site - الكويت - الفروانية ٧ يونيو ٢٠٢٦

المبيعات

Seeking for a skilled candidate in Sales and Customer Interaction in a high-end Auto Detailing & Protection Company in Al Rai.Has acceptional skills in dealing with customers and presenting our services and upselling techniques. Multi-tasking and working under pressure.The candidate must have the ability to think outside the box and the ability to convince the customers.Must be fluent in English and understands Kuwaiti language.

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Head of Sales

On-site - الكويت - الفروانية ١٣ أغسطس ٢٠٢٦

<div> </div>Head of Sales Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who moves mountains even across oceans? You do. DHL Global Forwarding has an opening for a Head of sales in Ardiya, Kuwait.Join us in connecting people and improving lives!In this Head of Sales position <ul> <li>Lead the development and execution of the country sales strategy and annual sales plan in line with DHL Global Forwarding's regional and global commercial strategy, growth objectives and policies.</li> <li>Deliver agreed revenue, gross profit, volume, new-business and customer-retention targets, with a strong focus on profitable and sustainable growth.</li> <li>Identify market opportunities, priority sectors, customer segments and strategic prospects to strengthen DHL Global Forwarding's market position and drive above-market growth.</li> <li>Develop and maintain a strong sales pipeline, ensuring appropriate opportunity qualification, pipeline coverage, conversion and forecasting accuracy.</li> <li>Lead new-business acquisition while driving retention, development and cross-selling opportunities across existing customers.</li> <li>Personally engage in major strategic opportunities and lead significant customer negotiations in collaboration with Product, Pricing, Operations, Finance and other relevant functions.</li> <li>Ensure customer solutions are developed based on a clear understanding of customer requirements, market developments and DHL Global Forwarding's product and service capabilities.</li> <li>Drive appropriate pricing discipline and customer profitability in collaboration with Product, Pricing and Finance, ensuring compliance with approved pricing guidelines and commercial governance.</li> <li>Regularly review sales performance, revenue, gross profit, pipeline, customer retention and other agreed KPIs, and implement corrective actions where required.</li> <li>Develop customer strategies for key and strategic accounts and ensure effective senior-level customer engagement, business reviews and relationship management.</li> <li>Promote collaboration across Air Freight, Ocean Freight, Customs, Industrial Projects and other products and solutions to maximize cross-selling and end-to-end customer opportunities.</li> <li>Ensure effective use of DHL sales processes, CRM tools, pipeline management and sales effectiveness standards, maintaining high levels of data quality and commercial discipline.</li> <li>Monitor competitor activity, market trends and emerging customer requirements and translate relevant insights into sales actions and business-development opportunities.</li> <li>Lead, motivate and develop the sales organization, setting clear objectives and ensuring individual and team performance against agreed targets.</li> <li>Coach the sales team in customer engagement, solution selling, negotiation, opportunity management and strategic account development, supported by Product and functional experts where appropriate.</li> <li>Build sales capabilities through regular coaching, performance reviews, development plans and succession planning, creating a strong and sustainable sales organization.</li> <li>Recruit and retain high-performing sales talent in cooperation with Human Resources and in accordance with DHL policies and processes.</li> <li>Ensure all commercial activities, proposals, pricing commitments and customer agreements comply with DHL policies, applicable legal and compliance requirements and the relevant Delegation of Authority. Contracts or deviations from standard commercial terms must follow the applicable approval process.</li> <li>Work closely with the Country Management Team and regional sales organization to align sales priorities, share market intelligence and support the overall country business strategy.</li> </ul> Now, here is what we need from you! <table> <tbody> <tr> <td width="302"> Education Level </td> </tr> <tr> <td width="302"> Bachelor’s Degree </td> </tr> <tr> <td width="302"> Experience Level </td> </tr> <tr> <td width="302"> More than 10 year </td> </tr> </tbody> </table> We offer: <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a> Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: <ul> <li>The largest global network with more than 30,000 passionate employees</li> <li>The most efficient processes and fastest response times</li> <li>The best solutions and best customer service</li> </ul> Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Tele Sales Executive - KWT

On-site - الكويت - الفروانية الخميس

<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div >Accountabilities</div>Customer:</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</li><li>Ensure that a high level of professional rapport is developed and maintained with all customers</li><li>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</li><li>Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</li><li>Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</li><li>Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</li></ul><div> </div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">Internal:</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li>Liaise with every department that is responsible for customers</li></ul><div><div >Process:</div><ul ><li>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</li><li>Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</li><li>Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</li><li>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</li><li>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</li></ul><div><div >Skills / Qualifications </div><div >Problem Solving:<div ><ul ><li>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</li><li>There will also be service issues, billing queries, and other ad hoc problems that will arise.</li><li>The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</li></ul><div><div >Customer Orientation:<div ><ul ><li>Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.</li></ul><div > </div></div></div>Planning and Organizing:</div><div><ul ><li>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</li><li>The planning and organization will be monitored by the Direct Channel Manager.</li></ul></div><div > </div><div><div >Decision Making<ul ><li>When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</li><li>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</li></ul><div> </div></div></div></div><div >Results Orientation<ul ><li>Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</li></ul><div> </div></div></div><div >Teamwork<ul ><li>Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</li></ul></div> </div></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div >Accountability<ul ><li><div >Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</div></li></ul><div > </div><div ><div >Communication Skills<ul ><li>Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</li></ul><div> </div></div><div >Self Management<ul ><li>Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</li></ul><div> </div><div><div >Attention to Detail<ul ><li><div >Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.</div></li></ul></div></div></div><div > Experience</div></div><div > <div ><div >Essential:<div ><div ><ul ><li>Excellent verbal communication skills and interpersonal style</li><li>Excellent personal presentation, grooming and hygiene</li><li>Excellent organizational skills, including ability to prioritize workload</li><li>Ability to effectively contribute as a team member as part of a busy team</li><li>Proven ability to work under pressure in a fast paced, time sensitive environment</li><li>Demonstrated ability to use initiative/judgement to solve job related issues</li><li>Good understanding of DHL Network</li><li>Strong problem solving capability</li><li>Desire to get the job done</li><li>Passion to provide excellent Customer Service</li><li>Right first time philosophy</li><li>Telephone / Sales experience in a multi-national company with customer interface experience essential.</li><li>Driving license an advantage</li><li>1 to 2 years of DHL experience (if transferred within)</li><li>Good command of English language; Arabic an advantage.</li><li>Excellent PC skills (MS Word & Excel)</li><li>Numerically literate</li><li>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</li><li>Well developed communication & selling skills</li><li>Professional Telephone Behavior</li><li>Customer Services attitude (controlled temperament)</li><li>Dedicated, Hardworking and Enthusiastic</li><li>Flexible and prepared to work long hours</li><li>Reliable</li><li>Ability to work under pressure</li></ul><div> </div><div> </div></div>Educational Qualifications:</div><div ><ul ><li>Minimum Requirement of Bachelor's Degree</li></ul></div><div ></div></div><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></div> </div> </div>

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Country Manager

On-site - الكويت - الفروانية ٢ أغسطس ٢٠٢٦

<div ><div >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Overall Role Purpose The Country Manager has overall accountability for the short- and long-term plans that ensure long-term success and profitability of the company.This will be achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local regional and global strategic direction. Your Tasks:Service:<ul><li>To enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors.</li><li>To ensure regional and global service standards are met or exceeded.</li></ul>Customer Relations:<ul><li>To liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.</li><li>To be sensitive to emerging customers and market requirements.</li><li>To ensure the improvement of Customer Satisfaction over time through customer service initiatives and strategies delivering best-in-class service</li></ul>Representation:<ul><li>To create, maintain and develop a favorable DHL image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.</li></ul>Business Performance & Result<ul><li>To ensure that the annual business plan including revenue, cash flow, profit and service levels are met, and corrective action is taken to rectify any negative variance.</li></ul>Direction & Leadership:<ul><li>Determine local Country/ Country Group short- and long-term strategies and market approach within overall regional context.</li><li>To provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.</li><li>To contribute to regional direction, ensuring that local environmental factors are taken into consideration in the setting of regional strategies and policies.</li><li>To regularly and actively chair the Senior Management Team.</li></ul>Group Participation:<ul><li>To ensure close co-ordination of strategic activities with Solutions and Intercontinental business as well as GCS.</li><li>To actively promote exchange of expertise and communication with other DHL and DPWN units</li><li>To promote and participate in cross-BU activities and leverages synergies with other DPWN divisions</li></ul>Commercial:<ul><li>To ensure the development of new business and maintenance of existing business in line with the Region’s profitability and growth targets.</li><li>To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.</li><li>To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the DBU, Regular and Local Advantage revenue channels.</li><li>To actively monitor the market, ensuring full awareness of competitors’ strategies and actions.</li></ul>Operations:<ul><li>To ensure the provision of the fastest, most reliable and secure global door-to-door express transport service in the market in the most cost-effective manner.</li><li>To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.</li><li>To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.</li></ul>Information Services:<ul><li>To ensure the provision of professional and stage-of-the-art Information Services, enabling the business to obtain competitive advantage.</li></ul>Human Resources:<ul><li>To ensure the provision of HR advice and services that drive and reinforce DHL’s culture and business strategies.</li><li>To ensure the provision of a supportive working environment suitable to achieving business objectives</li><li>To implement and drive regional and local recognition and reward programs.</li></ul>Business Planning:<ul><li>To develop annual business plans that support the agreed strategies, improve market share and service levels, as well as meeting the expected financial contribution levels to the network.</li><li>To continually review and improve business processes to improve productivity and add value to DHL services.</li></ul>Financial Management:<ul><li>To ensure the financial wellbeing of the company from a legal, statutory and DHL management perspective.</li><li>To set, review, and implement capital and revenue budgets.</li><li>To ensure that cost control programmes are effectively implemented to manage unit costs.</li><li>To improve liquidity through good capital and debtor management</li></ul>Change Management:<ul><li>To develop and implement change projects based on technological and industry change directions/trends.</li><li>To drive and implement local integration (Note significant project may take a few years)</li></ul>Administration:<ul><li>To ensure the provision of suitable facilities and fleet in compliance with local statutory requirements in a cost-effective manner.</li></ul>Organization Climate:<ul><li>To develop an organizational culture that nurtures and encourages service excellence, quality and a ‘can do’ mindset.</li><li>To manage the improvement of Employee Satisfaction over time and work towards positioning as an employer of choice.</li><li>Create a culture of change and continuous improvement to achieve long-term success.</li></ul>People Management:<ul><li>Determine organization structure, roles and responsibility and performance targets for the function.</li><li>Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</li><li>Develop team spirit and multitasking capabilities within the team.</li><li>Plan, organize and direct an efficient and effective function.</li><li>Develop IKOs/KPIs with team members and monitor individual performance.</li><li>Responsible for complying with talent management and performance process.</li><li>Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.</li></ul><div> </div>Your Profile:<ul><li>5 to 7 years DHL experience managing large teams of people. In addition to prior experience in at least two core DHL functions at a senior level.</li><li>Good knowledge of Kuwait Market.</li><li>Broad understanding of all functional aspects of the business and prior experience managing a complete profit and loss entity.</li><li>High degree of commercial and business acumen and an understanding of the external economic environment and how this may affect DHL's short- and long-term planning</li><li>Languages: high level of proficiency in Arabic and English.</li><li>Highly proficient communication skills, spoken and written.</li><li>Solid background in the Air Express or Logistics industry.</li><li>Commercial awareness of the transportation industry, aviation and regulatory issues.</li><li>Negotiation experience.</li><li>Presentation skills.</li><li>Software skills (Microsoft applications, internet user skills, etc).</li><li>Ability and willingness to travel.</li><li>Experience in managing significant change programs and working within a matrix environment.</li><li>Experience of networking among local businesses, government and community leaders.</li><li>International business experience, working and living in multicultural and multi-racial environments.</li></ul> Our Offer:<ul><li>Strong career support in an international environment.</li><li>Great culture and colleagues.</li><li>Multifarious benefit program.</li></ul>Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!</div></div>

وظائف مطورى واجهة مستخدم - الفروانية الكويت

Shop Manager

Head of Sales

Tele Sales Executive - KWT

Country Manager

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أصحاب العمل

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وظائف مطورى واجهة مستخدم - الفروانية الكويت

Shop Manager

Head of Sales

Tele Sales Executive - KWT

Country Manager

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