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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Technical Support Engineer for our Digital Solutions Platform, you will play a critical role in ensuring our clients receive top-notch support and solutions tailored to their needs. This position is not just about troubleshooting; it’s about building relationships and providing insights that help our clients maximize the value of our digital solutions. You will be part of a dynamic team where innovation meets customer service, and every day brings new challenges and opportunities to learn.</p><p>In this role, you will have the chance to engage with cutting-edge technologies and collaborate with cross-functional teams to deliver solutions that truly make a difference. We believe in investing in our employees’ growth; therefore, you will have access to continuous training and development opportunities. This is an exciting time to join our company as we expand our digital offerings, and your contributions will be pivotal in shaping the future of our services.</p><p>We foster a culture of teamwork, respect, and open communication, where every team member’s input is valued. You will be encouraged to share your ideas and be part of a collaborative environment that prioritizes innovation. As you grow in this role, you will have the opportunity to take on more significant responsibilities and advance your career within the organization, making this a perfect opportunity for those looking to build a long-term career in tech support.</p><p><b>Responsibilities:</b></p><ol><li>Provide exceptional technical support to clients, addressing inquiries and troubleshooting issues through various communication channels, ensuring a prompt and effective resolution.</li><li>Utilize diagnostic tools and software to analyze client problems and recommend solutions, enhancing the user experience and maintaining customer satisfaction.</li><li>Document and track all client interactions and technical issues in the support ticketing system, contributing to knowledge management and process improvement.</li><li>Collaborate with product development teams to relay customer feedback and suggest enhancements, ensuring our digital solutions remain competitive and user-friendly.</li><li>Conduct training sessions and workshops for clients on the use of our digital platforms, empowering them to utilize the tools effectively and independently.</li><li>Participate in the development of user manuals and documentation, ensuring that technical information is accessible and clear for end-users.</li><li>Monitor system performance and client usage metrics, proactively identifying potential issues and implementing solutions before they escalate.</li><li>Assist in the onboarding process for new clients, providing them with the necessary resources and support to ensure a smooth transition.</li><li>Stay updated with industry trends and emerging technologies, continuously enhancing your skills and knowledge to provide cutting-edge support.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Key Requirements:</b></p><ul><li>3–5 years of technical support experience for enterprise software or digital platforms.</li><li>Strong troubleshooting and problem-solving capabilities.</li><li>Experience supporting APIs, integrations, web applications, and cloud-based platforms is an advantage.</li><li>Good understanding of SQL, databases, and system configurations.</li><li>Excellent customer service and communication skills.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Scope of work:</b></p><p>Technical Support Engineer is responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and end-user support.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support and services for ID Card Printers.</li><li>Provide first and second-level technical support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT peripherals.</li><li>Install, configure, and troubleshoot operating systems, applications, and business software.</li><li>Respond to user support requests via phone, email, ticketing systems, or in person within agreed service levels.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues.</li><li>Configure and maintain user accounts, email accounts, and access permissions.</li><li>Monitor system performance and ensure the availability of IT infrastructure.</li><li>Perform preventive maintenance, system updates, and software patch installations.</li><li>Escalate complex technical issues to senior engineers or vendors when necessary.</li><li>Maintain accurate records of incidents, service requests, and resolutions in the helpdesk system.</li><li>Support LAN/WAN connectivity, Wi-Fi networks, VPN access, and basic network troubleshooting.</li><li>Assist in the deployment of new hardware, software, and IT infrastructure projects.</li><li>Ensure compliance with IT security policies, antivirus protection, and data backup procedures.</li><li>Provide user training and guidance on IT systems, software applications, and cybersecurity best practices.</li><li>Coordinate with vendors for equipment repairs, warranty claims, and technical support.</li><li>Prepare technical documentation, user manuals, and system configuration records.</li><li>Participate in disaster recovery and business continuity activities as required.</li><li>Perform any other IT support duties assigned by the IT Manager or management</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Education:</b></p><ul><li>Bachelor’s degree in IT/ Computer Science / Engineering&nbsp;</li></ul><p><br></p><p><b>Qualifications and Skills:</b></p><ul><li>Knowledge of Windows operating systems, Microsoft 365, Active Directory, networking, and troubleshooting hardware. </li><li>Familiarity with ticketing systems and remote support tools. </li><li>Strong analytical, problem-solving, and communication skills. </li><li>Ability to work independently and provide excellent customer service</li><li>Bachelor’s degree in IT/ Computer Science / Engineering </li><li>Must be a certified engineer from the submitted ID card printer manufacturer.</li><li>CCNP certificate.</li><li>Certified in servers' administration.</li></ul><p><br></p><p><b>Experience:</b></p><ul><li>3–5 years of experience in technical support or IT helpdesk operations. </li><li>Must have a minimum of 5 years' experience in ID card Printers Hardware &amp; software Deployment &amp; Maintenance.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and integrations.</strong></p></li><li><p>System Support: Provide technical support for archive and correspondence applications, ensuring high availability and performance.</p></li><li><p>Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.</p></li><li><p>Server &amp; Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability, and security.</p></li><li><p>Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors and internal teams.</p></li><li><p>Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.</p></li><li><p>User Training: Support end-users with training, guidance, and troubleshooting assistance.</p></li><li><p>Compliance &amp; Security: Ensure systems adhere to organizational policies, data protection standards, and IT governance frameworks.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or related field.</p></li><li><p>Proven experience in Laserfiche system administration.</p></li><li><p>Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).</p></li><li><p>Hands-on expertise with MS-SQL (queries, stored procedures, optimization).</p></li><li><p>Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).</p></li><li><p>Familiarity with ITIL practices and enterprise support frameworks.</p></li><li><p>Excellent problem-solving, communication, and documentation skills.</p></li><li><p>Ability to work independently and collaboratively across ministries and vendors.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and maintain relationships and partnerships with customers, peers, business partners and direct reports. Responsible for site/entity compliance with local laws, Boeing policies and procedures, develops and manages the operating budget. Performs operations management and compliance, Business Support services and traveler assistance for multiple delegated business activities such as Enterprise Services, Site Services, Finance &amp; Business, Security &amp; Fire Protection and Supplier Management. Implements HR processes for international local hire employees (i.e. onboarding, leave services and employment termination) and provides guidance and assistance for international assignee with routine issues or concerns. Performs facility operations and assists with non-real-property planning and project administration, and facilities provisioning. Coordinates office and property accounting, invoicing, cost analysis, tax or other business objectives through collecting, processing and distributing cost or financial data. Implements organization policies, programs, processes and procedures for the purpose of safeguarding people, property, information and the environment while ensuring compliance with applicable government and company security and fire regulations (e.g., business preparedness, country evacuation planning and crisis management, secure badge renewals). Supports procurement agent at local site in negotiating vendor costs and in coordinating and organizing activities.</p><p>The successful candidate will perform the following duties:</p><ul><li>Create quarterly, monthly and annual reports and presentations to include PMR, CDRL, KPI and other site reports</li><li>Staffing report updates</li><li>Create visit requests, base pass requests, car pass requests, exit letters, salary certificate</li><li>Create interview booklets, interview panels, schedule interview appointments</li><li>Update organizational charts, organize onboard training, support employees exit procedures</li><li>Assist all new hires with expense reports and on boarding</li><li>Provide Business Support by becoming a CRI focal, monitor CRI projects, participate in Lean Ambassador, Support on BPSM s and become a qualified Lean Ambassador</li><li>Support in all aspects of contract preparations</li><li>Control Account Management (CAM) Assistant and attend all CAM meetings and finance reviews</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Basic Qualifications (Required Skills/Experience)</strong></p><ul><li>High School Diploma or GED</li><li>1+ Year experience in a business support services-based role</li><li>Effective influencing skills working with managers and supervisors.</li><li>Demonstrable experience in effective verbal and written communications</li><li>Communicates confidently and persuasively with a clear sense of audience and appropriate tone.</li><li>Demonstrates logical thought processes in communications.</li><li>Articulates complex issues in a concise and readily understood manner.</li><li>This position requires the ability to work independently under time constraints and stress, in a demanding, on call, around the clock operational environment.</li></ul><p><strong>Preferred Qualifications (Desired Skills/Experience)</strong></p><ul><li>Ability to adapt to non-English speaking cultural environment, work independently with minimal supervision and be flexible in terms of working hours and shifts.</li><li>Experience supporting C-17 Globemaster III program and Foreign Military Sales (FMS) in a multi-national environment is a plus.</li><li>Strong customer focus (both external and internal).</li><li>Ability to work on multiple tasks when under pressure</li></ul><p><strong>Typical Education &amp; Experience</strong></p><ul><li>Bachelor's degree and typically more than 5 years' relevant work experience</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This position is contingent upon contract award. A secret security clearance is required. If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Multifunctional Field Technical Support Professional Clearance: Active DoD Secret Clearance Work Schedule: Onsite daily with regional travel. Role Overview: The CONUS Biometric Field Systems Technician supports the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required.</p><p>General Skillset</p><ul><li>Experience with Microsoft Office</li><li>Verbal and written communication skills</li><li>Ability to work both collaboratively and individually</li><li>Critical Thinking Skills</li><li>Ability to give presentations and briefings as needed</li></ul><p>Specific Skillset</p><ul><li>Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems</li><li>Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support</li><li>Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance</li><li>Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests</li><li>Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure</li><li>Assist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations</li><li>Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations</li><li>Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization</li><li>Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations</li><li>Support data entry, system updates, and operational reporting using Android and Windows-based systems</li><li>Utilize knowledge of databases and networking fundamentals to support system connectivity and performance</li><li>Must adhere to the company's AS9100 and QMS policies, procedures, and guidelines</li><li>Other duties as assigned</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in a relevant discipline or two (2) additional years of relevant experience</li><li>Five (5) years of relevant experience providing technical support</li><li>Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support</li><li>Hands-on experience installing, maintaining, and repairing electronic and mechanical systems</li><li>Proficiency in operating Android and Windows-based systems</li><li>Experience with data entry, technical documentation, and help desk/ticketing systems</li><li>Knowledge of basic networking concepts and database systems</li><li>Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems</li><li>Strong troubleshooting skills for both software and hardware environments</li><li>Ability to travel frequently to support field operations</li><li>Experience supporting military or government biometric systems or other mission-critical fielded systems</li><li>Familiarity with mobile biometric collection devices and ruggedized field equipment</li><li>Experience providing end-user training in operational environments</li><li>Strong organizational skills with attention to detail in documentation and reporting</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Completes all tasks and assignments as requested by Supervisors and Management.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance.</li><li>High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>Prerequisites for in-country applicants:</li><ul><li>valid U.S. passport.</li><li>valid International Driver s Permit (IDP) or Kuwait-issued driver's license.</li><li>valid U.S. driver s license.</li><li>medical qualifications, self-identify current visa sponsor &amp; employer.</li><li>a copy of your Civil ID and/or work visa.</li></ul><li>You must be able to meet all health requirements.</li><li>Must be able to pass a details medical and dental exam.</li><li>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</li><li>Must have a working knowledge of Microsoft Office software.</li><li>Demonstrated strong customer service skills are mandatory.</li><li>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><ul><li>IAT Level I Baseline:</li><ul><li>Cisco: CCNA: Certified Network Associate - Security.</li><li>Cisco: CCNP: Certified Network Professional - Security.</li><li>CompTIA: A+ ce.</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst.</li><li>CompTIA: Network+ ce.</li><li>CompTIA: Security+ ce.</li><li>CompTIA: SecurityX ce.</li><li>GIAC: GCED: Certified Enterprise Defender.</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.</li><li>GIAC: GICSP: Industrial Cyber Security Professional.</li><li>GIAC: GSEC: Security Essentials.</li><li>ISACA: CISA: Certified Information Systems Auditor.</li><li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional.</li><li>ISC2: SSCP: Systems Security Certified Practitioner.</li></ul><li>Computing Environment Certificates.</li><ul><li>CompTIA: Server+.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: MCSA: Windows 10.</li><li>Microsoft: MCSA: Windows Server 2012.</li><li>Microsoft: MCSA: Windows Server 2016.</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure.</li><li>Microsoft: MCSE: Enterprise Devices and Apps.</li><li>Microsoft: MCSE: Private Cloud 2012.</li><li>Microsoft: MCSE: Server Infrastructure 2012.</li><li>Microsoft: MCT: Certified IT Professional.</li><li>Microsoft: MCT: Certified Systems Administrator.</li><li>Microsoft: 365 Certified: Endpoint Administrator Associate.</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert.</li><li>Microsoft: 365 Certified: Messaging Administrator Associate.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: 365 Certified: Security Administrator Associate.</li><li>Microsoft: Certified: Azure Administrator Associate.</li><li>Microsoft: Certified: Azure Database Administrator Associate.</li><li>Microsoft: Certified: Azure Security Engineer Associate.</li><li>Microsoft: Certified: Azure Solutions Architect Expert.</li><li>Microsoft: Certified: Identity and Access Administrator Associate.</li><li>Microsoft: Certified: Information Protection Administrator Associate.</li><li>Microsoft: Certified: Security Operations Analyst Associate.</li><li>Microsoft: MCSA: SQL 2016 Database Admin.</li><li>Microsoft: MCSA: SQL 2016 Database BI Development.</li><li>Microsoft: MCSA: SQL 2016 Database Dev.</li><li>Microsoft: MCSE: Core Infrastructure.</li><li>Microsoft: MCSE: Database Management and Analytics.</li><li>Microsoft: MCSE: Productivity Solutions Expert.</li><li>Microsoft: MD-100: Windows Client.</li><li>Microsoft: MTA: Microsoft Technology Associate.</li><li>Microsoft: MTA: Windows Server Administration Fundamentals.</li></ul></ul></ul><p></p></section>