وظائف Help Desk

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a highly skilled and resourceful <b>IT Help Desk Technician</b> to provide comprehensive technical support across our organization. The ideal candidate must possess deep, well-rounded expertise in <b>Networking, Hardware, and Software</b>. You will be the primary point of contact for resolving daily technical issues, ensuring high network availability, maintaining hardware efficiency, and keeping all software systems secure and up to date to guarantee seamless business operations.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Provide timely, first-level technical support to onsite and remote employees regarding hardware, software, and network issues.</li><li>Set up, configure, deploy, and maintain desktop computers, laptops, printers, IP phones, biometric systems, and other peripherals.</li><li>Monitor, manage, and troubleshoot local area networks (LAN/WAN), Wi-Fi access points, switches, and routers to ensure stable and secure connectivity.</li><li>Install, configure, and update operating systems (Windows) and core business applications ( ERP systems, internal software).</li><li>Manage user accounts, email creation, permissions, and access control within Active Directory ,ERP system and cloud platforms.</li><li>Perform routine system maintenance, deploy antivirus software, monitor firewalls, and execute data backup procedures to ensure maximum security and disaster recovery preparedness.</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This position is contingent upon contract award. A secret security clearance is required. If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Multifunctional Field Technical Support Professional Clearance: Active DoD Secret Clearance Work Schedule: Onsite daily with regional travel. Role Overview: The CONUS Biometric Field Systems Technician supports the installation, maintenance, repair, and operational readiness of Biometric Collection Capability (BCC) systems across military installations. This role involves direct field support for biometric hardware and software systems, ensuring reliable performance in both mobile and static environments in support of Army Total Package Fielding (TPF) and associated lifecycle sustainment activities. Travel is required.</p><p>General Skillset</p><ul><li>Experience with Microsoft Office</li><li>Verbal and written communication skills</li><li>Ability to work both collaboratively and individually</li><li>Critical Thinking Skills</li><li>Ability to give presentations and briefings as needed</li></ul><p>Specific Skillset</p><ul><li>Install, configure, and field BCC devices at various military locations, including mobile and fixed-site systems</li><li>Support Army Total Package Fielding (TPF) activities, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support</li><li>Perform routine maintenance, diagnostics, troubleshooting, and repairs of biometric hardware and software systems to ensure optimal performance</li><li>Provide on-site and remote technical support to end users, including responding to help desk tickets, phone calls, and email requests</li><li>Diagnose and resolve software and hardware technical issues across biometric collection systems and supporting infrastructure</li><li>Assist in the collection, processing, and management of biometric data, ensuring accuracy, integrity, and compliance with applicable standards and regulations</li><li>Maintain detailed and accurate records of installations, maintenance actions, repairs, and system configurations</li><li>Deliver user training on the operation and maintenance of biometric equipment to ensure effective system utilization</li><li>Travel to CONUS and OCONUS military installations and field locations as required to support deployments and sustainment operations</li><li>Support data entry, system updates, and operational reporting using Android and Windows-based systems</li><li>Utilize knowledge of databases and networking fundamentals to support system connectivity and performance</li><li>Must adhere to the company's AS9100 and QMS policies, procedures, and guidelines</li><li>Other duties as assigned</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in a relevant discipline or two (2) additional years of relevant experience</li><li>Five (5) years of relevant experience providing technical support</li><li>Experience supporting Army Total Package Fielding (TPF) processes, including NEF, NET, PI, and Technical Field Support</li><li>Hands-on experience installing, maintaining, and repairing electronic and mechanical systems</li><li>Proficiency in operating Android and Windows-based systems</li><li>Experience with data entry, technical documentation, and help desk/ticketing systems</li><li>Knowledge of basic networking concepts and database systems</li><li>Familiarity with biometric technologies, including fingerprint, iris, facial, and voice recognition systems</li><li>Strong troubleshooting skills for both software and hardware environments</li><li>Ability to travel frequently to support field operations</li><li>Experience supporting military or government biometric systems or other mission-critical fielded systems</li><li>Familiarity with mobile biometric collection devices and ruggedized field equipment</li><li>Experience providing end-user training in operational environments</li><li>Strong organizational skills with attention to detail in documentation and reporting</li></ul><p></p></section>

<p>Operation and Maintenance (O&amp;M) of the Digital Small Switch DSS-2A Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). Perform direct trunk dialing checks over trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. Conduct systems checks every 2 hours. Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. Perform database backups to CD-R discs. Perform database downloads to update switch configurations. Update and print out telephone console information and line strips for users. Fabricate custom interface cables using hand tools and wiring diagrams. Escort individuals requiring access to the Red Switch in the performance of their duties. Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. Provide hourly status updates to designated agencies regarding outages, etc. Annotate all activities in the Master Station Log (MSL) database. Prepare call detail history reports for DISA and military personnel as directed. Contribute to weekly reports with regard to your additional duties and other assigned tasks. Complete individual timesheets on a daily basis. Check the Regional Cyber Center (RCC) website for accuracy regarding authorized service interruptions (ASIs) and outages. Initiate Quality Control checklists as they pertain to your additional duties. Update training records as needed. Update memorandums and technical drawings (including block diagrams and schematics) as directed. Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. Interface with technicians from Outside Plant, DPW, FMO etc. regarding installations in support of the DRSN mission. Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain an RMA for processing Depot equipment repairs. Performs other duties and assignments as required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Active Top Secret SSBI within the past two years.</li><li>Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access.</li><li>High School Diploma required.</li><li>Bachelor s Degree in IT or related field preferred.</li><li>Cardiopulmonary Resuscitation (CPR) ( Provided by contract )</li><li>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree.</li><li>Seven years experience in Communications-Electronics Maintenance functions: installation, troubleshooting and repair of electronic communications equipment.</li><li>Use of phone Digital sender, and desktop computer in a fast-paced office environment is desirable.</li><li>A working knowledge of Microsoft Office software is required.</li><li>Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage.</li><li>Military or civilian technical training course of six (6) months or more is required.</li><li>This should be followed by a minimum of 24 months of on-the-job training (OJT).</li><li>A certificate of completion will suffice until verification of the training on your DD-214 can be completed.</li><li>Experience with a customer service-oriented company</li></ul>

<p><h4>Minimum qualifications:</h4> <ul> <li>Experience with performing component-level repairs and troubleshooting on technical equipment.</li> <li>Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.</li> <li>Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.</li> <li>Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.</li> </ul> <h4>Preferred qualifications:</h4> <ul> <li>Bachelor's degree or equivalent practical experience.</li> <li>Completion of the online Google IT Support Professional Certificate program.</li> <li>2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.</li> <li>Experience working within a data center or network operation center environment.</li> <li>Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc.).</li> <li>Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today!<br>Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.<br>**Responsibilities**<br>+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.<br>+ Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.<br>+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.<br>+ May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.<br>+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.<br>+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.<br>+ Works within a small continuous improvement focused team.<br>+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities.<br>+ Completes all tasks and assignments as requested by Supervisors and Management.<br>+ Performs other duties and assignments as required.<br>**Qualifications**<br>+ Must be a US citizen with an active Secret clearance, or higher level, security clearance.<br>+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.<br>+ Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.<br>+ Prerequisites for in-country applicants:<br>+ valid U.S. passport.<br>+ valid International Driver s Permit (IDP) or Kuwait-issued driver's license.<br>+ valid U.S. driver s license.<br>+ medical qualifications, self-identify current visa sponsor &amp; employer.<br>+ a copy of your Civil ID and/or work visa.<br>+ You must be able to meet all health requirements.<br>+ Must be able to pass a details medical and dental exam.<br>+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.<br>+ Must have a working knowledge of Microsoft Office software.<br>+ Demonstrated strong customer service skills are mandatory.<br>+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<br><br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Red Switch Technician I will be required to operate and maintain the DRSN facility in accordance with Defense Information Systems Agency (DISA) Regulations and guidelines. Responsible for organizing and implementing system and office upgrades with Raytheon, DISA and local offices. Prepare and maintain DRSN facility in accordance with various agency checklist requirements such as Quality Control (QC), DRSN Security, DISA Performance Evaluation (PE), Communications Security (COMSEC), etc. Responsible for ensuring subscribers are trained on the features and capabilities of their phone instruments and are operating their DRSN phones within the prescribed security requirements. Reports to Red Switch Supervisor. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Operation and Maintenance (O&amp;M) of the Digital Small Switch DSS-2A Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). + Perform direct trunk dialing checks over trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). + Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. + Conduct systems checks every 2 hours. + Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. + Perform database backups to CD-R discs. + Perform database downloads to update switch configurations. + Update and print out telephone console information and line strips for users. + Fabricate custom interface cables using hand tools and wiring diagrams. + Escort individuals requiring access to the Red Switch in the performance of their duties. + Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. + Provide hourly status updates to designated agencies regarding outages, etc. + Annotate all activities in the Master Station Log (MSL) database. + Prepare call detail history reports for DISA and military personnel as directed. + Contribute to weekly reports with regard to your additional duties and other assigned tasks. + Complete individual timesheets on a daily basis. + Check the Regional Cyber Center (RCC) website for accuracy regarding authorized service interruptions (ASIs) and outages. + Initiate Quality Control checklists as they pertain to your additional duties. + Update training records as needed. + Update memorandums and technical drawings (including block diagrams and schematics) as directed. + Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). + Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. + Interface with technicians from Outside Plant, DPW, FMO etc. regarding installations in support of the DRSN mission. + Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. + Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain an RMA for processing Depot equipment repairs. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Active Top Secret SSBI within the past two years. + Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access. + Education / Certifications: One year of related experience may be substituted for one year of education, if a degree is required. + High School Diploma required. + Bachelor’s Degree in IT or related field preferred. + Cardiopulmonary Resuscitation (CPR) (Provided by contract) + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree. + Seven years’ experience in Communications-Electronics Maintenance functions: + installation, troubleshooting and repair of electronic communications equipment. + Use of phone + Digital sender, and desktop computer in a fast-paced office environment is desirable. + A working knowledge of Microsoft Office software is required. Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage. + Military or civilian technical training course of six (6) months or more is required. + This should be followed by a minimum of 24 months of on-the-job training (OJT). + A certificate of completion will suffice until verification of the training on your DD-214 can be completed. + Experience with a customer service-oriented company At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview ***This position is physically located in Kuwait in support of LOGCAP*** This position is responsible for operating a Billeting Office, assisting the Billeting Supervisor and Billeting Manager with keeping an accurate count on all keys, filing system of all military personnel hand receipts, managing housing furnishings, have excellent communication with the housing representatives, ensure that the 400 block is kept clean and safe for all tenants. Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. + Process incoming and outgoing PCS, TCS, TDY, Contractors, deployed, and transit personnel on official government orders according to the Housing Office procedures. + Maintain accurate manning roster and update the billeting data base. + Provide daily information. + Maintain key control and billeting records. + Issue linen and billeting supplies to occupants. + Answer incoming phone calls. + Coordinate with all tenant unit representatives regarding room reservations and issues. + Inventory, issue, and receive linen on a daily basis from a local BPA contract. + Provide mission support on daily tasks. + Maintain an accurate work order log as well as submitting work orders to the help desk on a daily basis. + Monitor and check all vacant quarters on a daily basis. + Provide daily inspections of all shelter and billeting areas + Conduct monthly fire and safety inspections for all empty rooms. + Conduct monthly fire extinguisher inspections in all buildings. + Responsible for completing daily tasks + Performs some custodial services within housing + Escort technicians and laborers as needed to complete housing missions. + Performs police calls around area assigned + Other duties as assigned. Qualifications + Qualifications + Minimum Qualifications + Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. + College degreed preferred/High School diploma required. + Experience: + Incumbent must demonstrate a high degree of English comprehension, including speaking, understanding, reading, writing, and typing. + Must be capable to supervise personnel. + Must be detailed oriented and organized. Must have computer system administrative experience, should be have experience in procedural development as well. + Skills: + Must be proficient in using Microsoft Office software (i.e. Word, Excel, and PowerPoint). + Interpersonal and communication skills are requirements of this position as there is constant interaction with army personnel as well as fellow co-workers. + Problem Solving abilities are required to ensure that in case of a supervisor being unavailable they can handle a situation on their own (e.g. run out of linen or space). Computer skills capable of using Microsoft Office software. + Working Environment: + This position works both indoors and outdoors and should expect to work in conditions of extreme heat and extreme dust (i.e. - dust storms, humidity, etc). Normal work week is 48 hours (6 days a week, 8 hours a day). Must be willing to work additional hours when mission requires. Must be on-call 24 hours a day, 7 days a week. This position requires flexibility in work hours (shift work) + Physical Requirement: + Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Completes all tasks and assignments as requested by Supervisors and Management.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance.</li><li>High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>Prerequisites for in-country applicants:</li><ul><li>valid U.S. passport.</li><li>valid International Driver s Permit (IDP) or Kuwait-issued driver's license.</li><li>valid U.S. driver s license.</li><li>medical qualifications, self-identify current visa sponsor &amp; employer.</li><li>a copy of your Civil ID and/or work visa.</li></ul><li>You must be able to meet all health requirements.</li><li>Must be able to pass a details medical and dental exam.</li><li>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</li><li>Must have a working knowledge of Microsoft Office software.</li><li>Demonstrated strong customer service skills are mandatory.</li><li>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><ul><li>IAT Level I Baseline:</li><ul><li>Cisco: CCNA: Certified Network Associate - Security.</li><li>Cisco: CCNP: Certified Network Professional - Security.</li><li>CompTIA: A+ ce.</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst.</li><li>CompTIA: Network+ ce.</li><li>CompTIA: Security+ ce.</li><li>CompTIA: SecurityX ce.</li><li>GIAC: GCED: Certified Enterprise Defender.</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.</li><li>GIAC: GICSP: Industrial Cyber Security Professional.</li><li>GIAC: GSEC: Security Essentials.</li><li>ISACA: CISA: Certified Information Systems Auditor.</li><li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional.</li><li>ISC2: SSCP: Systems Security Certified Practitioner.</li></ul><li>Computing Environment Certificates.</li><ul><li>CompTIA: Server+.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: MCSA: Windows 10.</li><li>Microsoft: MCSA: Windows Server 2012.</li><li>Microsoft: MCSA: Windows Server 2016.</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure.</li><li>Microsoft: MCSE: Enterprise Devices and Apps.</li><li>Microsoft: MCSE: Private Cloud 2012.</li><li>Microsoft: MCSE: Server Infrastructure 2012.</li><li>Microsoft: MCT: Certified IT Professional.</li><li>Microsoft: MCT: Certified Systems Administrator.</li><li>Microsoft: 365 Certified: Endpoint Administrator Associate.</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert.</li><li>Microsoft: 365 Certified: Messaging Administrator Associate.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: 365 Certified: Security Administrator Associate.</li><li>Microsoft: Certified: Azure Administrator Associate.</li><li>Microsoft: Certified: Azure Database Administrator Associate.</li><li>Microsoft: Certified: Azure Security Engineer Associate.</li><li>Microsoft: Certified: Azure Solutions Architect Expert.</li><li>Microsoft: Certified: Identity and Access Administrator Associate.</li><li>Microsoft: Certified: Information Protection Administrator Associate.</li><li>Microsoft: Certified: Security Operations Analyst Associate.</li><li>Microsoft: MCSA: SQL 2016 Database Admin.</li><li>Microsoft: MCSA: SQL 2016 Database BI Development.</li><li>Microsoft: MCSA: SQL 2016 Database Dev.</li><li>Microsoft: MCSE: Core Infrastructure.</li><li>Microsoft: MCSE: Database Management and Analytics.</li><li>Microsoft: MCSE: Productivity Solutions Expert.</li><li>Microsoft: MD-100: Windows Client.</li><li>Microsoft: MTA: Microsoft Technology Associate.</li><li>Microsoft: MTA: Windows Server Administration Fundamentals.</li></ul></ul></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Completes all tasks and assignments as requested by Supervisors and Management.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance.</li><li>High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>Prerequisites for in-country applicants:</li><ul><li>valid U.S. passport.</li><li>valid International Driver s Permit (IDP) or Kuwait-issued driver's license.</li><li>valid U.S. driver s license.</li><li>medical qualifications, self-identify current visa sponsor &amp; employer.</li><li>a copy of your Civil ID and/or work visa.</li></ul><li>You must be able to meet all health requirements.</li><li>Must be able to pass a details medical and dental exam.</li><li>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</li><li>Must have a working knowledge of Microsoft Office software.</li><li>Demonstrated strong customer service skills are mandatory.</li><li>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><ul><li>IAT Level I Baseline:</li><ul><li>Cisco: CCNA: Certified Network Associate - Security.</li><li>Cisco: CCNP: Certified Network Professional - Security.</li><li>CompTIA: A+ ce.</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst.</li><li>CompTIA: Network+ ce.</li><li>CompTIA: Security+ ce.</li><li>CompTIA: SecurityX ce.</li><li>GIAC: GCED: Certified Enterprise Defender.</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.</li><li>GIAC: GICSP: Industrial Cyber Security Professional.</li><li>GIAC: GSEC: Security Essentials.</li><li>ISACA: CISA: Certified Information Systems Auditor.</li><li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional.</li><li>ISC2: SSCP: Systems Security Certified Practitioner.</li></ul><li>Computing Environment Certificates.</li><ul><li>CompTIA: Server+.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: MCSA: Windows 10.</li><li>Microsoft: MCSA: Windows Server 2012.</li><li>Microsoft: MCSA: Windows Server 2016.</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure.</li><li>Microsoft: MCSE: Enterprise Devices and Apps.</li><li>Microsoft: MCSE: Private Cloud 2012.</li><li>Microsoft: MCSE: Server Infrastructure 2012.</li><li>Microsoft: MCT: Certified IT Professional.</li><li>Microsoft: MCT: Certified Systems Administrator.</li><li>Microsoft: 365 Certified: Endpoint Administrator Associate.</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert.</li><li>Microsoft: 365 Certified: Messaging Administrator Associate.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: 365 Certified: Security Administrator Associate.</li><li>Microsoft: Certified: Azure Administrator Associate.</li><li>Microsoft: Certified: Azure Database Administrator Associate.</li><li>Microsoft: Certified: Azure Security Engineer Associate.</li><li>Microsoft: Certified: Azure Solutions Architect Expert.</li><li>Microsoft: Certified: Identity and Access Administrator Associate.</li><li>Microsoft: Certified: Information Protection Administrator Associate.</li><li>Microsoft: Certified: Security Operations Analyst Associate.</li><li>Microsoft: MCSA: SQL 2016 Database Admin.</li><li>Microsoft: MCSA: SQL 2016 Database BI Development.</li><li>Microsoft: MCSA: SQL 2016 Database Dev.</li><li>Microsoft: MCSE: Core Infrastructure.</li><li>Microsoft: MCSE: Database Management and Analytics.</li><li>Microsoft: MCSE: Productivity Solutions Expert.</li><li>Microsoft: MD-100: Windows Client.</li><li>Microsoft: MTA: Microsoft Technology Associate.</li><li>Microsoft: MTA: Windows Server Administration Fundamentals.</li></ul></ul></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Red Switch Technician II will supervisor Red Switch Technician I personnel and operate and maintain (O&amp;M) the Defense Red Switch Network (DRSN) facility in accordance with Defense Information Systems Agency (DISA) regulations and guidelines. Responsible for organizing and implementing system and facility upgrades with Raytheon, DISA, and local agencies. Prepare and maintain DRSN facility in accordance with various agency checklist requirements such as Quality Control (QC), DRSN Security, DISA Performance Evaluation (PE), Communications Security (COMSEC), etc. Train DRSN technicians and military deployment teams on operation, maintenance, and troubleshooting of equipment. Brief various levels of management within the civilian and military sector on DRSN operations and requirements. Responsible for ensuring subscribers are trained on the features and capabilities of their phone instruments and are operating their DRSN phones within the prescribed security requirements. Responsible for providing DRSN Operations and Maintenance (O&amp;M) support. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + O&amp;M of the Digital Small Switch (DSS-2A). Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). + Perform direct trunk dialing checks on trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). + Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. + Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. + Perform database backups to CD-R discs. + Perform database downloads to update switch configurations. + Update and print out telephone console information and line strips for users. + Fabricate custom interface cables using hand tools and wiring diagrams. + Escort individuals requiring access to the Red Switch in the performance of their duties. + Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. + Provide hourly status updates to designated agencies in regard to outages, etc. + Annotate all activities in the Master Station Log (MSL) database. + Prepare call detail history reports for DISA and military personnel as directed. + Contribute to weekly reports with regard to your additional duties and other assigned tasks. + Complete individual timesheets on a daily basis. + Check the Regional Cyber Center (RCC) website for accuracy with regard to authorized service interruptions (ASIs) and outages. + Initiate Quality Control checklists as they pertain to your additional duties. + Update training records as needed. + Update memorandums and technical drawings (including block diagrams and schematics) as directed. Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). + Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. + Interface with technicians from Outside Plant, DPW, etc. regarding installations in support of the DRSN mission. + Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. + Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain a RMA for processing depot equipment repairs. + Performs other duties and assignments as required. Qualifications + Qualifications: + Security Clearance: + Active Top Secret SSBI within the past two years. + Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access. + Education / Certifications: One year of related experience may be substituted for one year of education, if a degree is required. + High School Diploma required. + Bachelor’s Degree in IT or related field preferred. + Cardiopulmonary Resuscitation (CPR) (Training provided by contract) + This position requires candidates to adhere to DISA requirement. All candidates are required to maintain at least one (1) baseline certification. + The authorized certification for this job title are listed as follows: + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. + Seven years’ experience in Communications-Electronics Maintenance functions: + installation, troubleshooting and repair of electronic communications equipment. + Use of phone + Digital sender, and desktop computer in a fast-paced office environment is desirable. + A working knowledge of Microsoft Office software is required. Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage. + Military or civilian technical training course of six (6) months or more is required. + This should be followed by a minimum of 24 months of on-the-job training (OJT). + A certificate of completion will suffice until verification of the training on your DD-214 can be completed. + Experience with a customer service-oriented company. + SUPERVISORY / BUDGETARY RESPONSIBILITIES + At least two years of supervisory or lead experience is preferred. + Update proprietary applications regarding: + Update section employee daily status, leave, sick, on site, etc. + Verify and track accomplishment of section monthly or quarterly safety and compliance training + Purge section employee expired certifications + Verify section employee compliance training in Virtual Training Record + Verify section vehicle logs are being kept accurately and uploaded + Ensure section personnel are maintaining their 8570 / 8140 certifications + Review weekly training compliance reports for accomplishment prior to suspense. + Review and approve leave forms ensuring before approval all compliance training is current. + Coordinate transportation and integration of new and returning employees. + Document and promptly counsel poor performance and policy violations. + Enforce all V2X, GO 1, and dress code policies. + Provide annual employee appraisal feedback in a professional and constructive manner. + Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. + Ensure the safety of personnel and monthly safety inspections are properly conducted. + Communicate effectively up and down the chain of command. + Manage work schedules. + Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC) + Work with employees and HR when emergencies or abnormal circumstances occur. + To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>THE MISSION You are the digital heartbeat of Mama ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems. As our IT Coordinator , you ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you ll help establish, maintain, and optimise the systems that keep Mama running. Here s what you ll be responsible for:</p><p><strong>Technology Support Champion</strong> Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</p><p><strong>Systems Guardian</strong> Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</p><p><strong>Pre-Opening IT Support</strong> Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town s opening.</p><p><strong>User Experience Partner</strong> Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</p><p><strong>Cybersecurity Advocate</strong> Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</p><p><strong>Hardware &amp; Asset Controller</strong> Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</p><p><strong>Vendor &amp; Support Coordination</strong> Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</p><p><strong>Systems &amp; Application Support</strong> Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</p><p><strong>Team Player with Curiosity</strong> Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama s vibrant and fast-paced environment. At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences and you ll help ensure Mama s teams stay connected, supported, and ready to deliver unforgettable moments.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</p><p>Previous experience in IT Support, Help Desk, System Administration, or a similar role.</p><p>Experience within a hotel, resort, or hospitality environment is advantageous.</p><p>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</p><p>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</p><p>Experience with hospitality systems and applications is preferred.</p><p>Proficiency in Microsoft Office applications and IT support tools.</p><p>Strong technical troubleshooting and problem-solving skills.</p><p>Excellent communication and customer service abilities.</p><p>Strong organisational skills with attention to detail.</p><p>Ability to manage multiple priorities in a fast-paced environment.</p><p>Commitment to maintaining data security, confidentiality, and operational reliability.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><strong>Overview</strong> <br> <br> <p> <strong>***This position is physically located in Kuwait in support of LOGCAP***</strong> </p> <p> </p> <p>This position is responsible for operating a Billeting Office, assisting the Billeting Supervisor and Billeting Manager with keeping an accurate count on all keys, filing system of all military personnel hand receipts, managing housing furnishings, have excellent communication with the housing representatives, ensure that the 400 block is kept clean and safe for all tenants.</p> <br> <strong>Responsibilities</strong> <br> <br> <p> <em>This position description is subject to change at any time as needed to meet the requirements of the program or company.</em> </p> <ul> <li>Process incoming and outgoing PCS, TCS, TDY, Contractors, deployed, and transit personnel on official government orders according to the Housing Office procedures.</li> <li>Maintain accurate manning roster and update the billeting data base.</li> <li>Provide daily information.</li> <li>Maintain key control and billeting records.</li> <li>Issue linen and billeting supplies to occupants.</li> <li>Answer incoming phone calls.</li> <li>Coordinate with all tenant unit representatives regarding room reservations and issues.</li> <li>Inventory, issue, and receive linen on a daily basis from a local BPA contract.</li> <li>Provide mission support on daily tasks.</li> <li>Maintain an accurate work order log as well as submitting work orders to the help desk on a daily basis.</li> <li>Monitor and check all vacant quarters on a daily basis.</li> <li>Provide daily inspections of all shelter and billeting areas</li> <li>Conduct monthly fire and safety inspections for all empty rooms.</li> <li>Conduct monthly fire extinguisher inspections in all buildings.</li> <li>Responsible for completing daily tasks</li> <li>Performs some custodial services within housing</li> <li>Escort technicians and laborers as needed to complete housing missions.</li> <li>Performs police calls around area assigned</li> <li>Other duties as assigned.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <ul> <li> <strong>Qualifications</strong> </li> <li> <strong>Minimum Qualifications</strong> <ul> <li> <strong>Education/Certifications:</strong> One year related experience may be substituted for one year of education, if degree is required.<ul> <li>College degreed preferred/High School diploma required.</li> </ul> </li> <li> <strong>Experience:</strong> <ul> <li>Incumbent must demonstrate a high degree of English comprehension, including speaking, understanding, reading, writing, and typing.</li> <li>Must be capable to supervise personnel.</li> <li>Must be detailed oriented and organized. Must have computer system administrative experience, should be have experience in procedural development as well.</li> </ul> </li> <li> <strong>Skills:</strong> <ul> <li>Must be proficient in using Microsoft Office software (i.e. Word, Excel, and PowerPoint).</li> <li>Interpersonal and communication skills are requirements of this position as there is constant interaction with army personnel as well as fellow co-workers.</li> <li>Problem Solving abilities are required to ensure that in case of a supervisor being unavailable they can handle a situation on their own (e.g. run out of linen or space). Computer skills capable of using Microsoft Office software.</li> </ul> </li> <li> <strong>Working Environment:</strong> <ul> <li>This position works both indoors and outdoors and should expect to work in conditions of extreme heat and extreme dust (i.e. - dust storms, humidity, etc). Normal work week is 48 hours (6 days a week, 8 hours a day). Must be willing to work additional hours when mission requires. Must be on-call 24 hours a day, 7 days a week. This position requires flexibility in work hours (shift work)</li> </ul> </li> <li> <strong>Physical Requirement:</strong> <ul> <li>Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li> </ul> </li> </ul> </li> </ul> At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. Reports to the Site Manager as required. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position. Responsibilities Coordinates with customer to endure equipment is operational. Sets-up and operates VTC equipment. Establishes end to end secure and non-secure connectivity to support conferences. Establishes proper cable connection and routing to various Audio/Video and communication links. Adjusts sound and light levels for optimum performance of equipment and comfort of customers. Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and help-desks to restore communication and resolve poor reception/transmission issues. Troubleshoots equipment; configures modems and data timing and transfer rates. Resolves connectivity problems with technical personnel. Performs weekly maintenance on all associated VTC equipment. Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached. Performs other duties and assignments as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Security Clearance: Requires an active Secret Clearance</p><p>Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. High School diploma or GED required.</p><p>Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. Requires a minimum of 5 years experience in Video Teleconferencing or Audio Video Productions. Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. Experience with a customer service-oriented company.</p><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>The mission</strong></p> <p>You are the digital heartbeat of Mama — ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.</p> <p>As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.</p> <p>Here’s what you’ll be responsible for:</p> <ul> <li><strong>Technology support champion</strong> – Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</li> <li><strong>Systems guardian</strong> – Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</li> <li><strong>Pre-opening IT support</strong> – Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.</li> <li><strong>User experience partner</strong> – Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</li> <li><strong>Cybersecurity advocate</strong> – Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</li> <li><strong>Hardware and asset controller</strong> – Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</li> <li><strong>Vendor and support coordination</strong> – Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</li> <li><strong>Systems and application support</strong> – Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</li> <li><strong>Team player with curiosity</strong> – Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama’s vibrant and fast-paced environment.</li> </ul> <p>At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences — and you’ll help ensure Mama’s teams stay connected, supported, and ready to deliver unforgettable moments.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li> <li>Previous experience in IT support, help desk, system administration, or a similar role.</li> <li>Experience within a hotel, resort, or hospitality environment is advantageous.</li> <li>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</li> <li>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</li> <li>Experience with hospitality systems and applications is preferred.</li> <li>Proficiency in Microsoft Office applications and IT support tools.</li> <li>Strong technical troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service abilities.</li> <li>Strong organisational skills with attention to detail.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Commitment to maintaining data security, confidentiality, and operational reliability.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Be the warm welcome that kicks off a memorable guest experience&nbsp;</span></span><br><span><span>•</span></span><span><span>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone&nbsp;</span></span><br><span><span>•</span></span><span><span>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay&nbsp;</span></span><br><span><span>•</span></span><span><span>Handle cash and credit transactions&nbsp;</span></span><br><span><span>•</span></span><span><span>Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes&nbsp;</span></span><br><span><span>•</span></span><span><span>Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns</span></span><br><span><span>•</span></span><span><span>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary&nbsp;</span></span><br><span><span>•</span></span><span><span>Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed&nbsp;</span></span><br><span><span>•</span></span><span><span>Take pride in your appearance and place as a brand ambassador&nbsp;</span></span><br><span><span>•</span></span><span><span>Always know what events and activities are on the day’s schedule&nbsp;</span></span><br><span><span>•</span></span><span><span>Jump into other ad-hoc duties when your colleagues need your help</span></span><br><span><span>•</span></span><span><span>Flexibility - night, weekend and holiday shifts are all part of the job&nbsp;</span></span><br><span><span>•</span></span><span><span>You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential&nbsp;</span></span><br><span><span>•</span></span><span><span>Experience -&nbsp;ideally&nbsp;you’ll have spent at least one year in a front desk or guest service position&nbsp;</span></span><br><span><span>•</span></span><span><span>Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling</span></span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. Reports to the Site Manager as required. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Coordinates with customer to endure equipment is operational. + Sets-up and operates VTC equipment. + Establishes end to end secure and non-secure connectivity to support conferences. + Establishes proper cable connection and routing to various Audio/Video and communication links. + Adjusts sound and light levels for optimum performance of equipment and comfort of customers. + Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and help-desks to restore communication and resolve poor reception/transmission issues. + Troubleshoots equipment; configures modems and data timing and transfer rates. + Resolves connectivity problems with technical personnel. + Performs weekly maintenance on all associated VTC equipment. + Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance + Education/Certifications: One year related experience may be substituted for one year of education, if degree is required. + High School diploma or GED required. + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. + Requires a minimum of 5 years experience in Video Teleconferencing or Audio Video Productions. + Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. + Experience with a customer service-oriented company. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The ADPE-Service Desk Administrator is the front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or via email. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. The ADPE-Service Desk Administrator installs troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office Suites; troubleshoots and resolves network connectivity issues at the desktop level; and joins personal computers (PCs) to local domains as required. The Administrator configures local PC connections to network printers; troubleshoots Microsoft Exchange Server connectivity issues; and installs and troubleshoots other software and peripheral devices as required by the customer. Additionally, this position may also monitor Tier 1/2 server operations and performance using appropriate software applications and tools. The Administrators shall be the Point of Contact for all local enterprise systems issues (regardless of classification), create and/or manage trouble tickets, and monitor status and report outages to Network Operations Center (NOC). Excellent customer service skills are mandatory. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required. + Provides telephone customer support for incoming and follow-up calls used for initial troubleshooting. + Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites. Troubleshoots all other site authorized software with IMOs and users. + Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration. + Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. + Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc. + Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access. + Installs and configures network printers. + Joins client computers to Microsoft Active Directory domains. + Configures Microsoft Outlook and manages personal folders in all versions of Outlook. + Installs, configures, and maintains security software on military computer systems. + Repairs and maintains desktop and laptop hardware. + Daily administration of Exchange 200X servers and Outlook Web Access. + Proficiency in Microsoft SMS, MOM, SCCM and WSUS. + Performs VERITAS Backup Exec to conduct file server Backup / Restores. + Maintain Systems Availability and perform regular maintenance on equipment. + Proficient at hardware maintenance and troubleshooting of various vender Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs. + Maintaining antivirus / security requirements by the US Army standards and regulations. + Provides user and Microsoft Exchange account maintenance as required. + Performs other duties and assignments as required. Qualifications + Qualifications: + Security Clearance: + Requires an active Secret Clearance + Education / Certifications: One year of related experience may be substituted for one year of education if degree is required. + High School diploma or GED required. Bachelor’s Degree in information technology (IT) or a related field preferred. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. + Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + BASELINE: + Cisco: CCNA: Certified Network Associate - Security + Cisco: CCNP: Certified Network Professional - Security + CompTIA: A+ ce + CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024) + CompTIA: CySA+ ce: Cybersecurity Analyst + CompTIA: Network+ ce + CompTIA: Security+ ce + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + ISC2: SSCP: Systems Security Certified Practitioner + COMPUTING ENVIRONMENT (CE): + CompTIA: Server + + Microsoft: 365 Certified: Endpoint Administrator Associate + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified: Messaging Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSA: SQL 2016 Database Admin + Microsoft: MCSA: SQL 2016 Database BI Development + Microsoft: MCSA: SQL 2016 Database Dev + Microsoft: MCSA: Windows 10 + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Database Management and Analytics + Microsoft: MCSE: Enterprise Devices and Apps + Microsoft: MCSE: Private Cloud 2012 + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2012 + Microsoft: MCT: Certified IT Professional + Microsoft: MCT: Certified Systems Administrator + Microsoft: MD-100: Windows Client + Microsoft: MTA: Microsoft Technology Associate + Microsoft: MTA: Windows Server Administration Fundamentals + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree. + Required to be an expert in all functions relating to a Windows Server operating system environment. + Must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems. + Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment. + Experience with a customer service-oriented company. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a manager on duty, you’re not just overseeing hotel operations in the absence of the general manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Manage daily hotel operations:</strong> Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance.</li> <li><strong>Delight our guests:</strong> Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner.</li> <li><strong>Assist across departments:</strong> Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.</li> <li><strong>Monitor the property:</strong> Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly.</li> <li><strong>Facilitate team knowledge:</strong> Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.</li> <li><strong>Track and improve performance:</strong> Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed.</li> <li><strong>Inspire and develop the team:</strong> Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audit to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures recognition of employees is taking place across areas of responsibility.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Maintaining Guest Services and Front Desk Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>Managing Projects and Policies<br>• Ensures compliance with all Front Office policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.<br>• Strives to improve service performance.<br>• Empowers employees to provide excellent customer service.<br>• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Responds to and handles guest problems and complaints.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees are treated fairly and equitably.<br>• Manages employee progressive discipline procedures for Front Office Staff.<br>• Administers the performance appraisal process for direct report managers.<br>• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>