وظائف مدير منطقة - الفروانية الكويت

<p>مدير مشروع ريادي من الجنسيه التأليه&nbsp;</p><p>لبناني / مصري / اردني / سوري&nbsp;</p><p>يمتلك الرخصه الكويتيه او غيرها&nbsp;</p>

<div>As a Territory Manager, you will be responsible for managing and expanding your assigned sales territory to sustain and strengthen DHL’s market leadership. You will drive individual sales performance while ensuring customer needs are effectively met and exceeded.</div><div><br></div><div><strong><u>1. PRINCIPAL ACCOUNTABILITIES </u></strong></div><div> </div><div><br></div><div>• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met. </div><div>• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. </div><div>• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. </div><div>• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. </div><div>• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. </div><div>• Manage all customer-related information by communicating to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. </div><div>• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business risk. Take appropriate corrective action internally and/or with the customer. </div><div>• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops</div><div><br></div><div><strong><u>2. NATURE AND SCOPE </u></strong></div><div><br></div><div><strong>a) Context </strong></div><div>The Territory Manager is the prime DHL customer sales contact. The Territory Manager is in daily contact with customers, mainly decision- makers and influencers, but also the users. Internally the Territory Manager has day-to-day interaction with colleagues from the sales team: Customer Support Executive, Major Account Executive and Sales Support. Furthermore, with Ground Operations at station to ensure that the Regular customer gets the required service. </div><div><br></div><div><strong>b) Reporting Relationships </strong></div><div>The Territory Manager reports to the Area Sales Manager within the Relationship Business Unit. The Territory Manager is responsible for the assigned sales territory. </div><div><br></div><div><strong>c) Contacts </strong></div><div>The person will have day-to-day contacts with customers and will represent DHL externally in the assigned sales territory. Internally, they will have frequent contact with their Area Sales Manager and colleagues within the Relationship sales team, as well as ongoing contact with Customer Service, Customer Accounting and Ground Operations. </div><div><br></div><div><strong>d) Problem Solving </strong></div><div>The Territory Manager will be the primarily customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The person will have to resolve those problems in the most efficient way to retain the customers. </div><div><br></div><div><strong>e) Decision Making </strong></div><div>The Territory Manager will have to make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. The Territory Manager will propose discount agreements to the Sales Manager for approval. </div><div><br></div><div><strong>f) Planning and Organization </strong></div><div>The Territory Manager has to establish actionable sales plans for managing prospects and existing customers. The person will have to plan and organize himself in the most effective way; effective route planning and an agreed call cycle with the Customer Support Executive covering the sales territory. </div><div>The Territory Manager will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards. </div><div><br></div><div><strong>g) Job Challenge </strong></div><div>The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned sales territory, whilst meeting key customer needs. </div><div><br></div><div><strong><u>3. JOB REQUIREMENTS (SKILLS AND EXPERIENCE) </u></strong></div><div><u> </u></div><div><br></div><div>• Planning and organizing </div><div>• Relationship building </div><div>• Influencing </div><div>• Drive and initiative </div><div>• Numeric skills </div><div>• Great communication skills – written and oral </div><div>• Analytical </div><div>• Commercial focus </div><div>• Highly self motivated </div><div>• Presentation skills </div><div>• Preferably with 1-2 years of experience in Sales. </div><div>• Ability to speak Arabic an advantage </div><div><br></div><div><strong>Please make sure to attach your CV when applying for this role.</strong></div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div></div>

<p>A garage manager oversees the daily operations, staff, and business performance of an automotive repair or maintenance facility.&nbsp;</p><p>They manage repair schedules, supervise mechanics, control inventory, and handle customer service to ensure high-quality, safe, and profitable workshop operations</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>• Staff Supervision: Hire, train, and manage mechanics, technicians, and support staff. Assign daily tasks and monitor workflow.</p><p>• Operations &amp; Quality Control: Coordinate repair schedules, inspect completed work, and ensure safety and statutory regulations are met.</p><p>• Customer Service: Act as the main contact for clients, explain repair needs, provide cost estimates, and resolve complaints.</p><p>• Inventory &amp; Procurement: Monitor spare parts, tools, and supplies. Place orders and manage supplier relationships.</p><p>• Financial Administration: Track budgets, manage invoicing, and oversee financial performance.&nbsp;</p><p>&nbsp;</p><p><strong>Requirements &amp; Qualifications</strong></p><p>• Experience: Minimum 3 to 5 years of hands-on experience in automotive mechanics, plus prior supervisory or management background.</p><p>• Technical Knowledge: Deep understanding of vehicle systems, diagnostics, and garage equipment.</p><p>• Soft Skills: Strong leadership, problem-solving, communication, and organizational abilities.</p><p>• Education:A high school diploma; vocational training or a degree in automotive technology or business management is often preferred.</p>

<div ><p ><strong><span ></span></strong></p><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br>  </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose  </span></strong></p><p ><span ></span></p><p ><span >The Country Manager has overall accountability for the short- and long-term plans that ensure long-term success and profitability of the company.</span></p><p ><span >This will be achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local regional and global strategic direction.</span></p><p ><strong><span ></span></strong></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><p ><strong><span >Service:</span></strong></p><ul><li><span >To enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors.</span></li><li><span >To ensure regional and global service standards are met or exceeded.</span></li></ul><p ><span ></span></p><p ><strong><span >Customer Relations:</span></strong></p><ul><li><span >To liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.</span></li><li><span >To be sensitive to emerging customers and market requirements.</span></li><li><span >To ensure the improvement of Customer Satisfaction over time through customer service initiatives and strategies delivering best-in-class service</span></li></ul><p ><span ></span></p><p ><strong><span >Representation:</span></strong></p><p class="MsoListParagraph" ></p><ul><li><span >To create, maintain and develop a favorable DHL image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.</span></li></ul><p ><span ></span></p><p ><strong><span >Business Performance & Result</span></strong></p><p ></p><ul><li><span >To ensure that the annual business plan including revenue, cash flow, profit and service levels are met, and corrective action is taken to rectify any negative variance.</span></li></ul><p ><span ></span></p><p ><strong><span >Direction & Leadership:</span></strong></p><ul><li><span >Determine local Country/ Country Group short- and long-term strategies and market approach within overall regional context.</span></li><li><span >To provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.</span></li><li><span >To contribute to regional direction, ensuring that local environmental factors are taken into consideration in the setting of regional strategies and policies.</span></li><li><span >To regularly and actively chair the Senior Management Team.</span></li></ul><p ><span ></span></p><p ><strong><span >Group Participation:</span></strong></p><ul><li><span >To ensure close co-ordination of strategic activities with Solutions and Intercontinental business as well as GCS.</span></li><li><span >To actively promote exchange of expertise and communication with other DHL and DPWN units</span></li><li><span >To promote and participate in cross-BU activities and leverages synergies with other DPWN divisions</span></li></ul><p ><span ></span></p><p ><strong><span >Commercial:</span></strong></p><ul><li><span >To ensure the development of new business and maintenance of existing business in line with the Region’s profitability and growth targets.</span></li><li><span >To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.</span></li><li><span >To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the DBU, Regular and Local Advantage revenue channels.</span></li><li><span >To actively monitor the market, ensuring full awareness of competitors’ strategies and actions.</span></li></ul><p ><span ></span></p><p ><strong><span >Operations:</span></strong></p><ul><li><span >To ensure the provision of the fastest, most reliable and secure global door-to-door express transport service in the market in the most cost-effective manner.</span></li><li><span >To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.</span></li><li><span >To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.</span></li></ul><p ><span ></span></p><p ><strong><span >Information Services:</span></strong></p><p ></p><ul><li><span >To ensure the provision of professional and stage-of-the-art Information Services, enabling the business to obtain competitive advantage.</span></li></ul><p ><strong><span >Human Resources:</span></strong></p><ul><li><span >To ensure the provision of HR advice and services that drive and reinforce DHL’s culture and business strategies.</span></li><li><span >To ensure the provision of a supportive working environment suitable to achieving business objectives</span></li><li><span >To implement and drive regional and local recognition and reward programs.</span></li></ul><p ><span ></span></p><p ><strong><span >Business Planning:</span></strong></p><ul><li><span >To develop annual business plans that support the agreed strategies, improve market share and service levels, as well as meeting the expected financial contribution levels to the network.</span></li><li><span >To continually review and improve business processes to improve productivity and add value to DHL services.</span></li></ul><p ><span ></span></p><p ><strong><span >Financial Management:</span></strong></p><ul><li><span >To ensure the financial wellbeing of the company from a legal, statutory and DHL management perspective.</span></li><li><span >To set, review, and implement capital and revenue budgets.</span></li><li><span >To ensure that cost control programmes are effectively implemented to manage unit costs.</span></li><li><span >To improve liquidity through good capital and debtor management</span></li></ul><p ><span ></span></p><p ><strong><span >Change Management:</span></strong></p><ul><li><span >To develop and implement change projects based on technological and industry change directions/trends.</span></li><li><span >To drive and implement local integration (Note significant project may take a few years)</span></li></ul><p ><span ></span></p><p ><strong><span >Administration:</span></strong></p><p ></p><ul><li><span >To ensure the provision of suitable facilities and fleet in compliance with local statutory requirements in a cost-effective manner.</span></li></ul><p ><span ></span></p><p ><strong><span >Organization Climate:</span></strong></p><ul><li><span >To develop an organizational culture that nurtures and encourages service excellence, quality and a ‘can do’ mindset.</span></li><li><span >To manage the improvement of Employee Satisfaction over time and work towards positioning as an employer of choice.</span></li><li><span >Create a culture of change and continuous improvement to achieve long-term success.</span></li></ul><p ><span ></span></p><p ><strong><span >People Management:</span></strong></p><ul><li><span >Determine organization structure, roles and responsibility and performance targets for the function.</span></li><li><span >Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</span></li><li><span >Develop team spirit and multitasking capabilities within the team.</span></li><li><span >Plan, organize and direct an efficient and effective function.</span></li><li><span >Develop IKOs/KPIs with team members and monitor individual performance.</span></li><li><span >Responsible for complying with talent management and performance process.</span></li><li><span >Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.</span></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >5 to 7 years DHL experience managing large teams of people. In addition to prior experience in at least two core DHL functions at a senior level.</span></li><li><span >Good knowledge of Kuwait Market.</span></li><li><span >Broad understanding of all functional aspects of the business and prior experience managing a complete profit and loss entity.</span></li><li><span >High degree of commercial and business acumen and an understanding of the external economic environment and how this may affect DHL's short- and long-term planning</span></li><li><span >Languages: high level of proficiency in </span><span >Arabic and English.</span></li><li><span >Highly proficient communication skills, spoken and written.</span></li><li><span >Solid background in the Air Express or Logistics industry.</span></li><li><span >Commercial awareness of the transportation industry, aviation and regulatory issues.</span></li><li><span >Negotiation experience.</span></li><li><span >Presentation skills.</span></li><li><span >Software skills (Microsoft applications, internet user skills, etc).</span></li><li><span >Ability and willingness to travel.</span></li><li><span >Experience in managing significant change programs and working within a matrix environment.</span></li><li><span >Experience of networking among local businesses, government and community leaders.</span></li><li><span >International business experience, working and living in multicultural and multi-racial environments.</span></li></ul><p ><span ></span></p><p ><span ></span></p><p ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p ></p><ul><li><span >Strong career support in an international environment.</span></li><li>Great culture and colleagues.</li><li>Multifarious benefit program.</li></ul><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></div></div><br><br>

<p>Seeking for a skilled candidate in Sales and Customer Interaction in a high-end Auto Detailing &amp; Protection Company in Al Rai.</p><p>Has acceptional skills in dealing with customers and presenting our services and upselling techniques.&nbsp;</p><p>Multi-tasking and working under pressure.</p><p>The candidate must have the ability to think outside the box and the ability to convince the customers.</p><p>Must be fluent in English and understands Kuwaiti language.</p>

<div ><div ><div lucida console", sans-serif; font-size: 13px; display: inline;"><p class="MsoHeader" ><strong><span >1.<span Times New Roman";">        <span> </span></span></span></strong><strong><u><span >JOB PURPOSE</span></u></strong></p><p ></p><p class="MsoBodyText3" >To drive revenue growth, profitability, and market share for DHL Aviation Cargo Sales (ACS) in Kuwait through the development and execution of strategic sales initiatives. The role is responsible for managing customer relationships, identifying new business opportunities, maintaining existing accounts, and ensuring that customer requirements are fully supported through close coordination with operational and regional ACS teams.</p><p class="MsoBodyText3" >The ACS Sales Manager is accountable for achieving commercial targets, expanding the ACS customer portfolio, and delivering exceptional customer experience while maximizing aircraft capacity utilization and profitability.</p></div><div ><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin: 6pt 0in 0.0001pt 0.35in; text-indent: -0.35in;"><strong><span >2.<span Times New Roman";">        </span></span></strong><strong><u><span >PRINCIPAL ACCOUNTABILITIES</span></u></strong></p><p lucida console", sans-serif; font-size: 13px; text-align: justify;"></p><ul lucida console", sans-serif; font-size: 13px; margin-top: 0in;"><li >Develop and implement the ACS sales strategy for Kuwait in line with regional and global ACS objectives.</li><li >Achieve and exceed revenue, volume, yield, and profitability targets through effective sales planning and execution.</li><li >Identify, secure, and develop new ACS business opportunities within registered freight forwarders: consolidators, logistics providers, and key cargo customers.</li><li >Manage and grow existing customer portfolios through regular customer engagement, business reviews, and solution-based selling.</li><li >Build strong relationships with external customers and key decision-makers to ensure customer retention and long-term business growth.</li><li >Work closely with ACS Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity utilization and maximize commercial opportunities.</li><li >Monitor market trends, competitor activities, and customer requirements to develop appropriate commercial responses and pricing strategies.</li><li >Prepare, negotiate, and manage customer quotations, agreements, and commercial proposals in accordance with company guidelines.</li><li >Ensure customer inquiries, quotations, and service issues are responded to promptly and professionally.</li><li >Maintain accurate sales pipeline management, customer records, forecasting, and reporting through approved sales systems and CRM tools.</li><li >Participate in customer visits, industry events, and business development activities to promote DHL ACS services.</li><li >Support network optimization initiatives and contribute to improving customer satisfaction and operational efficiency.</li><li >Ensure compliance with DHL policies, commercial procedures, aviation regulations, and security requirements.</li><li >DSO management</li></ul><div ><strong ><u ><font face="arial" size="3"><br></font></u></strong></div><div ><strong ><u ><font face="arial" size="3">3. NATURE AND SCOPE</font></u></strong></div><div lucida console", sans-serif; font-size: 13px; text-align: justify;"></div></div><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a) Context</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The ACS Sales Executive is responsible for driving the commercial success of DHL Aviation Cargo Sales within Kuwait. The role requires a balance between strategic business development and day-to-day account management while coordinating closely with operations, capacity management, and regional ACS teams.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> The position plays a critical role in maximizing available network capacity, increasing revenue generation, and ensuring customers receive reliable and competitive ACS solutions</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b) Reporting Relationships</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">  Direct Line Manager: Commercial Director Kuwait</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Functional Relationships: ACS MENA Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Worldwide Offices</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country ACS Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway and Operations Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Aviation Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>c) Contacts</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a. Internal</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS MENA Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Sales and Commercial Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway Operations</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Desk</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Department</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b. External</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Forwarders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Logistics Providers</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Consolidators</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Ground Handling Agents</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Industry Stakeholders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>d) Problem Solving</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Resolve customer service and operational challenges impacting cargo movement.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Identify alternative routing and capacity solutions during disruptions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Address commercial and pricing issues while maintaining profitability.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balance customer requirements against operational constraints and network limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop creative solutions to secure new business and retain existing accounts.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>e) Decision Making</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The role requires independent judgment in:</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Business development and customer acquisition activities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Pricing recommendations and commercial negotiations within delegated authority.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer prioritization and opportunity management.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Escalation of operational and commercial issues.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Capacity allocation recommendations to maximize revenue opportunities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>f) Planning and Organization</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop annual sales plans and business development strategies.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Maintain an active sales pipeline and account management schedule.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Conduct regular customer visits and business reviews.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Coordinate with regional and operational stakeholders to support commercial objectives.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Monitor sales performance and implement corrective actions where required.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>g) Job Challenge</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Achieving revenue and volume targets within highly competitive market conditions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balancing customer demands with network and capacity limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Managing multiple customer opportunities simultaneously.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Responding effectively to market fluctuations and competitor actions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Delivering commercial growth while maintaining operational excellence and customer satisfaction.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Operating under time-sensitive conditions that require proactive and reactive decision-making.</div><div ><u ><font face="arial" size="3"><br></font></u><div ><p class="MsoHeader" ><strong ><u ><font face="arial" size="3">4. KNOWLEDGE, SKILLS & EXPERIENCE</font></u></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin-left: 0.25in; text-indent: -0.2in;"> <strong>Experience</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proven track record in business development and account management.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Experience within international logistics, airline cargo, or express industry preferred.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong commercial negotiation and relationship management experience.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong sales and business development capabilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent negotiation and influencing skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong customer relationship management skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Commercial acumen with strong analytical abilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent verbal and written communication skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Ability to work under pressure and manage multiple priorities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong presentation and reporting skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proficient in Microsoft Office applications and CRM systems.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Qualifications</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Bachelor’s degree in business, Logistics, Supply Chain, Aviation Management</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Professional sales or logistics qualifications advantageous.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Languages</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Fluent in English (written and verbal).</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Arabic language skills would be an advantage.</p><p class="MsoHeader" ><strong ><font face="arial black" size="2"><u><br></u></font></strong></p><p class="MsoHeader" ><strong ><font face="arial" size="3"><u >5. DIMENSIONS</u></font></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Responsible for delivering Kuwait ACS revenue and volume targets.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Manage and develop a portfolio of key ACS customers.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Generate new business opportunities and secure additional market share.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Conduct regular customer meetings, business reviews, and sales presentations.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Maintain accurate sales forecasting and reporting.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Support network capacity optimization through effective commercial planning.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Contribute to customer retention and profitability objectives.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• DSO</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p></div></div><br class="Apple-interchange-newline"></div>

<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;"><div ><p class="MsoHeading7" ><strong><u><span >Accountabilities</span></u></strong></p></div>Customer:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span Times New Roman", serif; font-size: 11pt;">Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span Times New Roman", serif; font-size: 11pt;">Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span Times New Roman", serif; font-size: 11pt;">Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span Times New Roman", serif; font-size: 11pt;">Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;">Internal:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Liaise with every department that is responsible for customers</span></li></ul><div><font face="Times New Roman, serif"><div ><p ><strong><span >Process:</span></strong></p></div><ul ><li><font face="Times New Roman, serif">Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</font></li><li><font face="Times New Roman, serif">Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</font></li><li><font face="Times New Roman, serif">Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</font></li><li><font face="Times New Roman, serif">Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</font></li><li><font face="Times New Roman, serif">Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</font></li></ul><div><div ><p class="MsoHeading7" ><strong><u><span >Skills / Qualifications</span></u></strong></p><p class="MsoHeading7" ><strong><u><span ><br></span></u></strong></p></div><div ><p ><span >Problem Solving:</span></p><div ><p ></p><ul ><li><span >There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span >There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span >The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span >Customer Orientation:</span></strong></p><div ><p ></p><ul ><li><span >Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></li></ul><div ><br></div></div></div><strong>Planning and Organizing:</strong></span></font></div><div><ul ><li><font face="Times New Roman, serif"><span >Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></font></li><li><font face="Times New Roman, serif"><span >The planning and organization will be monitored by the Direct Channel Manager.</span></font></li></ul></div><div ><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Decision Making</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span Times New Roman", serif; font-size: 11pt;">In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Results Orientation</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong><font face="Times New Roman, serif"><span ></span></font></strong></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Teamwork</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul></div><br></div></font></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Times New Roman, serif" ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Accountability</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.<span> <span> </span></span>Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></div></span></font></li></ul><div ><span ><br></span></div><div ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Communication Skills</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Self Management</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Attention to Detail</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Is thorough and complete in performing all aspects of the job.<span> <span> </span></span>Stays focused on the details of the job, no matter how small.<span> <span> </span></span>Checks and monitors work to ensure accuracy.</span></div></span></font></li></ul></div></span></font></div></div><div ><br><span><strong ><u>Experience</u></strong></span></div></div><div ><span ><u><br></u></span><div ><span><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Essential:</span></strong></p><p ></p><div ><div ><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Excellent verbal communication skills and interpersonal style</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent personal presentation, grooming and hygiene</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent organizational skills, including ability to prioritize workload</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to effectively contribute as a team member as part of a busy team</span></li><li><span Times New Roman", serif; font-size: 11pt;">Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span Times New Roman", serif; font-size: 11pt;">Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good understanding of DHL Network</span></li><li><span Times New Roman", serif; font-size: 11pt;">Strong problem solving capability</span></li><li><span Times New Roman", serif; font-size: 11pt;">Desire to get the job done</span></li><li><span Times New Roman", serif; font-size: 11pt;">Passion to provide excellent Customer Service</span></li><li><span Times New Roman", serif; font-size: 11pt;">Right first time philosophy</span></li><li><span Times New Roman", serif; font-size: 11pt;">Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Driving license an advantage</span></li><li><span Times New Roman", serif; font-size: 11pt;">1 to 2 years of DHL experience (if transferred within)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good command of English language; Arabic an advantage.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent PC skills (MS Word & Excel)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Numerically literate</span></li><li><span Times New Roman", serif; font-size: 11pt;">Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Well developed communication & selling skills</span></li><li><span Times New Roman", serif; font-size: 11pt;">Professional Telephone Behavior</span></li><li><span Times New Roman", serif; font-size: 11pt;">Customer Services attitude (controlled temperament)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Dedicated, Hardworking and Enthusiastic</span></li><li><span Times New Roman", serif; font-size: 11pt;">Flexible and prepared to work long hours</span></li><li><span Times New Roman", serif; font-size: 11pt;">Reliable</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to work under pressure</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong ><span Times New Roman", serif; font-size: 11pt;">Educational</span></strong><span Times New Roman", serif; font-size: 11pt;"><span> </span><strong>Qualifications:</strong></span></div><div ><ul ><li><font face="Times New Roman, serif"><span >Minimum Requirement of Bachelor's Degree</span></font></li></ul></div><strong ><span Times New Roman", serif; font-size: 11pt;"><div ><p ></p></div><u></u></span></strong></div></span><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></font></div><br class="Apple-interchange-newline"></div><br></div>