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<p><strong>Overview</strong> <br> <br> </p><p> The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the operation of the automation systems comprising the NOC. The Watch Officer shall perform and oversee high-level network performance and fault management under the technical guidance and direction of the RCC-SWA, for networks and network segments to include individual circuits and network components. The position possesses technical expertise in both systems architecture and network design. Watch Officers may be called on to participate in and lead design and implementation projects as required. </p><p> Program: OMDAC-SWACA. </p><p> </p><p>The Watch Officer manages, monitors, and maintains situational awareness of all networks and systems under the responsibility of the NOC and will be responsible for resolving issues, tracking, and reporting progress through complete resolution. The candidate will also be responsible for providing operational support to users within the AOR for managing, monitoring and maintaining situational awareness of the networks and systems under NOC responsibility. The position analyzes and troubleshoots networks, to include network security policies and procedures, network performance tuning and trending analysis and opens trouble tickets. The role generates reports and updates trouble tickets as required. </p><p> </p><p><br></p> <strong>Responsibilities</strong> <br> <br> <ul><li>Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the NOC.</li><li>Single point of contact for all communications needs and perform Enterprise services as required.</li><li>Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required.</li><li>Schedules and prioritizes individual workload, and provides status of tasking to the NOC Chief Watch Officer as is required.</li><li>Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services).</li><li>Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion.</li><li>Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed.</li><li>Works closely with all entities to ensure tickets are updated accurately and with the current information.</li><li>Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the NOC.</li><li>Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section.</li><li>Takes guidance and direction from NOC Chief/Watch Officer if service request is beyond scope of the NOC.</li><li>Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress.</li><li>Assists in preparing and presenting networks and systems outage reports for the NOC to various agencies.</li><li>Assists in monitoring and tracking all networks and systems under the responsibility of the NOC and assist in completing outage trend analysis reports.</li><li>Assists in providing operational status reporting to the RCC-SWA relating to network operations.</li><li>Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.</li><li>Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions.</li><li>Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data.</li><li>Additional requirements may vary depending upon location.</li><li>Working environment will be 90% indoor, 10% outdoor.</li><li>Performs other duties and assignments as required.</li></ul><br> <strong>Qualifications</strong> <br> <br> <p> </p><p> <strong>Education / Certifications: </strong> <em>One year related experience may be substituted for one year of education, if degree is required. </em> </p><ul><li>High school diploma required or equivalent.<ul><li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</li></ul></li></ul><p> <strong>Security Clearance:</strong> </p><ul><li>Requires an active Secret Clearance.</li></ul><p> <strong>Baseline: </strong> </p><ul><li>Cisco: CCNA: Certified Network Associate - Security</li><li>Cisco: CCNP: Certified Network Professional - Security</li><li>CompTIA: A+ ce</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>CompTIA: Network+ ce</li><li>CompTIA: Security+ ce</li><li>CompTIA: SecurityX ce</li><li>GIAC: GCED: Certified Enterprise Defender</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>GIAC: GICSP: Industrial Cyber Security Professional</li><li>GIAC: GSEC: Security Essentials</li><li>ISACA: CISA: Certified Information Systems Auditor</li><li>ISC2: CISSP (<strong>or Associate</strong>): Certified Information Systems Security Professional</li><li>ISC2: SSCP: Systems Security Certified Practitioner</li></ul><p> </p><p> <strong>Computing Environment (CE):</strong> </p><ul><li>CompTIA: Server+</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>Microsoft: 365 Certified: Messaging Administrator Associate</li><li>Microsoft: 365 Certified: Security Administrator Associate</li><li>Microsoft: Certified: Azure Administrator Associate</li><li>Microsoft: Certified: Azure Database Administrator Associate</li><li>Microsoft: Certified: Azure Security Engineer Associate</li><li>Microsoft: Certified: Azure Solutions Architect Expert</li><li>Microsoft: Certified: Identity and Access Administrator Associate</li><li>Microsoft: Certified: Information Protection Administrator Associate</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Experience: </strong><span>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience.</span><ul><li>7 years experience in telecommunications sector.</li><li>Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.</li><li>Experience with a customer service-oriented company.</li></ul></li><li><strong>Supervisory/Budgetary Responsibilities:</strong><ul><li>At least two years of supervisory or lead experience is preferred.</li><li>The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer.</li><li>Update proprietary applications regarding:<ul><li>Update section employee daily status, leave, sick, on site, etc.</li><li>Verify and track accomplishment of section monthly or quarterly safety and compliance training.</li><li>Purge section employee expired certifications.</li><li>Verify section employee compliance training in Virtual Training Record.</li><li>Verify section vehicle logs are being kept accurately and uploaded.</li><li>Ensure section personnel are maintaining their 8570 / 8140 certifications.</li></ul></li><li>Review weekly training compliance reports for accomplishment prior to suspense.</li><li>Review and approve leave forms ensuring before approval all compliance training is current.</li><li>Coordinate transportation and integration of new and returning employees.</li><li>Document and promptly counsel poor performance and policy violations.</li><li>Enforce all V2X, GO 1, and dress code policies.</li><li>Provide annual employee appraisal feedback in a professional and constructive manner.</li><li>Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism.</li><li>Ensure the safety of personnel and monthly safety inspections are properly conducted.</li><li>Communicate effectively up and down the chain of command.</li><li>Manage work schedules.</li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Red Switch Technician II will supervisor Red Switch Technician I personnel and operate and maintain (O&amp;M) the Defense Red Switch Network (DRSN) facility in accordance with Defense Information Systems Agency (DISA) regulations and guidelines. Responsible for organizing and implementing system and facility upgrades with Raytheon, DISA, and local agencies. Prepare and maintain DRSN facility in accordance with various agency checklist requirements such as Quality Control (QC), DRSN Security, DISA Performance Evaluation (PE), Communications Security (COMSEC), etc. Train DRSN technicians and military deployment teams on operation, maintenance, and troubleshooting of equipment. Brief various levels of management within the civilian and military sector on DRSN operations and requirements. Responsible for ensuring subscribers are trained on the features and capabilities of their phone instruments and are operating their DRSN phones within the prescribed security requirements. Responsible for providing DRSN Operations and Maintenance (O&amp;M) support. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + O&amp;M of the Digital Small Switch (DSS-2A). Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). + Perform direct trunk dialing checks on trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). + Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. + Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. + Perform database backups to CD-R discs. + Perform database downloads to update switch configurations. + Update and print out telephone console information and line strips for users. + Fabricate custom interface cables using hand tools and wiring diagrams. + Escort individuals requiring access to the Red Switch in the performance of their duties. + Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. + Provide hourly status updates to designated agencies in regard to outages, etc. + Annotate all activities in the Master Station Log (MSL) database. + Prepare call detail history reports for DISA and military personnel as directed. + Contribute to weekly reports with regard to your additional duties and other assigned tasks. + Complete individual timesheets on a daily basis. + Check the Regional Cyber Center (RCC) website for accuracy with regard to authorized service interruptions (ASIs) and outages. + Initiate Quality Control checklists as they pertain to your additional duties. + Update training records as needed. + Update memorandums and technical drawings (including block diagrams and schematics) as directed. Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). + Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. + Interface with technicians from Outside Plant, DPW, etc. regarding installations in support of the DRSN mission. + Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. + Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain a RMA for processing depot equipment repairs. + Performs other duties and assignments as required. Qualifications + Qualifications: + Security Clearance: + Active Top Secret SSBI within the past two years. + Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access. + Education / Certifications: One year of related experience may be substituted for one year of education, if a degree is required. + High School Diploma required. + Bachelor’s Degree in IT or related field preferred. + Cardiopulmonary Resuscitation (CPR) (Training provided by contract) + This position requires candidates to adhere to DISA requirement. All candidates are required to maintain at least one (1) baseline certification. + The authorized certification for this job title are listed as follows: + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. + Seven years’ experience in Communications-Electronics Maintenance functions: + installation, troubleshooting and repair of electronic communications equipment. + Use of phone + Digital sender, and desktop computer in a fast-paced office environment is desirable. + A working knowledge of Microsoft Office software is required. Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage. + Military or civilian technical training course of six (6) months or more is required. + This should be followed by a minimum of 24 months of on-the-job training (OJT). + A certificate of completion will suffice until verification of the training on your DD-214 can be completed. + Experience with a customer service-oriented company. + SUPERVISORY / BUDGETARY RESPONSIBILITIES + At least two years of supervisory or lead experience is preferred. + Update proprietary applications regarding: + Update section employee daily status, leave, sick, on site, etc. + Verify and track accomplishment of section monthly or quarterly safety and compliance training + Purge section employee expired certifications + Verify section employee compliance training in Virtual Training Record + Verify section vehicle logs are being kept accurately and uploaded + Ensure section personnel are maintaining their 8570 / 8140 certifications + Review weekly training compliance reports for accomplishment prior to suspense. + Review and approve leave forms ensuring before approval all compliance training is current. + Coordinate transportation and integration of new and returning employees. + Document and promptly counsel poor performance and policy violations. + Enforce all V2X, GO 1, and dress code policies. + Provide annual employee appraisal feedback in a professional and constructive manner. + Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. + Ensure the safety of personnel and monthly safety inspections are properly conducted. + Communicate effectively up and down the chain of command. + Manage work schedules. + Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC) + Work with employees and HR when emergencies or abnormal circumstances occur. + To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>