وظائف إدارة علاقات العملاء

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About The Client</b></p><p>A Kuwait-based organization operating within the food and beverage sector for more than a decade. Developing and managing a portfolio of restaurant concepts, the company oversees activities from concept development to daily operations, working across culinary, design, and operational functions to support consistent and structured business performance.</p><p><b>About The Role</b></p><p>The Senior CRM &amp; Loyalty Lead is responsible for designing and managing customer loyalty and retention initiatives, including membership structures, reward mechanics, redemption rules, and customer benefits. This role owns digital customer engagement initiatives from a business/product side—covering roadmap, requirements, vendor coordination, testing, launch support, and ongoing improvements—while managing external UX/UI, development, CRM, loyalty, and technical partners. The role works closely with marketing, operations, finance, and branch teams to build customer segmentation and retention campaigns that are commercially sound, operationally realistic, and protective of brand equity.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You</b></p><p>Ideal candidate would have the following:</p><ul><li>Bachelor's Degree in any relevant field</li><li>5+ years in CRM, loyalty, app growth, digital product, e-commerce, delivery platforms, retail, or F&amp;B commercial marketing</li><li>Hands-on experience with loyalty, rewards, customer retention, app adoption, or CRM campaigns</li><li>Strong understanding of customer frequency, retention, reward economics, margin impact, and campaign ROI</li><li>Experience managing external digital/product/technical partners</li><li>Ability to collaborate with UX/UI, app developers, POS, CRM, and marketing teams</li><li>GCC or Kuwait consumer market experience</li><li>Arabic and English proficiency preferred</li><li>Preferred backgrounds: CRM, loyalty, customer retention, or digital growth roles within F&amp;B, retail, e-commerce, marketplaces, banking rewards, telecom rewards, or consumer membership programmes</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a skilled RPA Developer with hands-on experience in UiPath to design, develop, and implement automation solutions that streamline business processes. The ideal candidate should have strong problem-solving skills, solid programming knowledge, and a good understanding of RPA best practices.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and deploy UiPath automation workflows.</li><li>Collaborate with business analysts to understand process requirements and translate them into technical solutions.</li><li>Integrate automation solutions with various applications, APIs, and databases.</li><li>Perform testing, troubleshooting, and debugging of automated processes.</li><li>Maintain and enhance existing automation solutions.</li><li>Ensure security, scalability, and compliance in automation design.</li><li>Create and maintain technical documentation for automated processes.</li><li>Provide post-implementation support and resolve production issues.</li></ul><p><strong>Required Skills &amp; Qualifications:</strong></p><ul><li>Proven experience (4+ years) in UiPath Studio, Orchestrator, and related components.</li><li>Strong understanding of RPA concepts, best practices, and development life cycle.</li><li>Proficiency in .NET, C#, VB.NET, or Python for automation scripting.</li><li>Experience with SQL databases and API integrations.</li><li>Knowledge of workflow design, exception handling, and logging mechanisms.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven experience (4+ years) in UiPath Studio, Orchestrator, and related components. Strong understanding of RPA concepts, best practices, and development life cycle. Proficiency in .NET, C#, VB.NET, or Python for automation scripting. Experience with SQL databases and API integrations. Knowledge of workflow design, exception handling, and logging mechanisms.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Dpay Consultancy Service Pvt Ltd</b></p><p>Position Details:</p><p>Job Title: Microsoft Dynamics 365 CRM Technical Consultant</p><p>Role: Lead technical consultant</p><p>Experience: 912+ Years (10+ Preferred)</p><p>Employment Type: Contract (5 months may be extended)</p><p>Location: Kuwait City, Kuwait (On-site)</p><p>Positions: 2</p><p>We are looking for experienced Microsoft Dynamics 365 CRM Technical Consultants with expertise in Dynamics 365 CE, Project Operations, Dataverse, integrations, Azure services, and ERP Integrations (Preferred with Oracle), Dual-write, PPAC. The consultant must design, develop, customise, integrate, and support both cloud and onPrem.</p><p>Required Experience</p><p>Minimum 8 years in Microsoft Dynamics 365 CRM Technical Consultant with Project Operations.</p><p>Preferred 10+ years End-to-End Implementations</p><p>Technical Skills</p><ul><li>Dynamics 365 CRM, CE, Project Operations.</li><li>Dataverse, Model-driven Apps Power Platform solutions</li><li>ERP Integration (Dynamics 365 Finance/F&amp;O, SAP, Oracle, NetSuite)</li><li>C#, .NET, ASP.NET, JavaScript, TypeScript, HTML, CSS</li><li>Plugins, Custom Workflows, Business Rules, Ribbon Workbench</li><li>REST APIs, SOAP, JSON, XML, OData</li><li>Azure Functions, Logic Apps, Service Bus, APIM</li><li>Microsoft Graph API, OAuth 2.0, Webhooks</li><li>Dual-write</li><li>SQL Server, FetchXML, SSRS, Git, Azure DevOps</li></ul><p>Roles &amp; Responsibilities</p><ul><li>Develop and customise Dynamics 365 CRM.</li><li>Develop and customise Project Operations.</li><li>Build plugins, workflows, APIs, and integrations.</li><li>Integrate App with ERP systems.</li><li>Develop Power Automate flows.</li><li>Perform code reviews and troubleshooting.</li><li>Support deployments and documentation.</li><li>Collaborate with functional consultants and business users.</li><li>Lead the subordinates of the team.</li></ul><p>Preferred Certifications</p><p>Microsoft Certification</p><p>Education</p><p>Any degree.</p><p>Soft Skills</p><p>Excellent communication, analytical thinking, client-facing experience, teamwork, and problem- solving.</p><p><br></p><ul><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 8 years in Microsoft Dynamics 365 CRM Technical Consultant with Project Operations.</li><li>Preferred 10+ years End-to-End Implementations</li><li>Technical Skills: Dynamics 365 CRM, CE, Project Operations, Dataverse, Model-driven Apps Power Platform solutions, ERP Integration (Dynamics 365 Finance/F&amp;O, SAP, Oracle, NetSuite), C#, .NET, ASP.NET, JavaScript, TypeScript, HTML, CSS, Plugins, Custom Workflows, Business Rules, Ribbon Workbench, REST APIs, SOAP, JSON, XML, OData, Azure Functions, Logic Apps, Service Bus, APIM, Microsoft Graph API, OAuth 2.0, Webhooks, Dual-write, SQL Server, FetchXML, SSRS, Git, Azure DevOps</li><li>Roles &amp; Responsibilities: Develop and customise Dynamics 365 CRM, Develop and customise Project Operations, Build plugins, workflows, APIs, and integrations, Integrate App with ERP systems, Develop Power Automate flows, Perform code reviews and troubleshooting, Support deployments and documentation, Collaborate with functional consultants and business users, Lead the subordinates of the team.</li><li>Preferred Certifications: Microsoft Certification</li><li>Education: Any degree.</li><li>Soft Skills: Excellent communication, analytical thinking, client-facing experience, teamwork, and problem-solving.</li><li>Candidate Preferences: Nationality: Indian, Gender: Any, Valid Passport, Excellent English communication, Immediate joiners preferred, Willingness to relocate to Kuwait.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.</p><br><b>A Day in the Life</b><p>Bring your talents to a leader in medical technology and healthcare solutions.&nbsp; Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success.</p><br><p>We are seeking a highly motivated and results-oriented CRM CAS Sales Lead to support the growth and performance of the business across assigned indirect markets. Reporting directly to the Regional Director, this role will be responsible for driving revenue growth, managing distributor performance, supporting commercial execution, building customer relationships, and expanding market adoption of the CRM/CAS portfolio. The successful candidate will serve as the primary commercial point of contact for distributors and customers while working closely with clinical, marketing, and cross-functional teams to achieve business objectives.</p><br><p><b>Responsibilities may include the following and other duties may be assigned:</b></p><br><ul><li>Drive revenue growth, sales targets, and market share expansion across the CRM/CAS portfolio.</li><li>Set, monitor, and deliver annual, quarterly, and monthly sales objectives through effective territory planning and execution.</li><li>Manage and optimize distributor performance through business planning, target setting, regular business reviews, performance monitoring, and corrective action plans.</li><li>Lead sales forecasting, demand planning, inventory management, and pipeline reviews to ensure product availability and forecast accuracy.</li><li>Develop and execute territory growth plans, pricing strategies, and go-to-market initiatives aligned with business objectives.</li><li>Identify market opportunities and develop strategic initiatives to increase adoption of Electrophysiology therapies and technologies.</li><li>Build and maintain strong relationships with Key Opinion Leaders (KOLs), hospital management, procurement stakeholders, and distributor leadership teams.</li><li>Support customer engagement activities, congress participation, physician education initiatives, and market development programs.</li><li>Partner closely with Clinical Specialists and Therapy Consultants to support technology adoption and customer success.</li><li>Collaborate cross-functionally with marketing, finance, supply chain, regulatory, reimbursement, and clinical teams to ensure successful business execution.</li><li>Maintain deep knowledge of the competitive landscape, market trends, customer needs, and emerging technologies within the Electrophysiology space.</li><li>Ensure compliance with company policies, quality standards, and applicable healthcare regulations.</li></ul><p><b>Required Knowledge and Experience:</b></p><br><ul><li>Bachelor’s degree in Business, Life Sciences, Biomedical Engineering, Healthcare Management, or a related field.</li><li>5+ years of commercial experience within medical devices (CRM/CAS).</li><li>Proven track record of delivering sustainable revenue growth and achieving sales targets.</li><li>Strong experience working with distributor-led business models, territory management, forecasting, demand planning, and inventory management.</li><li>Demonstrated ability to influence stakeholders and drive business performance without direct authority.</li><li>Strong stakeholder management, negotiation, presentation, and communication skills.</li><li>Ability to work effectively in a cross-functional and matrix organization.</li><li>Fluency in English and Arabic.</li><li>Ability to work well in a team environment and collaborate across multiple functions.</li><li>Independent, self-reliant thinking and acting with a strong sense of accountability and ownership.</li><li>Willingness and ability to travel extensively across assigned markets.</li><li>Experience in Electrophysiology, Cardiac Rhythm Management, Cardiac Ablation Solutions, or other cardiovascular therapies.</li><li>Kuwait City, Kuwait or Doha, Qatar</li></ul><p><b>Physical Job Requirements</b><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><b>Benefits &amp; Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>&nbsp;</p><br><b>About Medtronic</b><p>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.<br>Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.&nbsp;<br>We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</p><br><p>Learn more about our business, mission, and our commitment to diversity here &nbsp;<br>&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are seeking a dynamic and customer-focused CRM &amp; Customer Experience Manager to lead customer relationship management initiatives and drive service excellence across the organization. Responsible for developing CRM strategies, enhancing customer satisfaction, strengthening customer loyalty, and utilizing customer data analytics to support business growth. This role requires strong leadership skills, analytical capabilities, and a thorough understanding of automotive sales, service, and aftersales operations<b>.</b></p><p><b>&nbsp;</b></p><p><b>Key Responsibilities:</b></p><ul><li>Design, implement, and manage CRM systems to capture, analyze, and leverage customer data effectively.</li><li>Develop and maintain customer care policies and procedures in line with automotive industry best practices.</li><li>Lead customer service teams and ensure prompt resolution of customer inquiries, complaints, and service requests.</li><li>Collaborate with Sales and Aftersales departments to improve customer engagement, retention, and overall customer experience.</li><li>Monitor customer satisfaction metrics, including CSI and NPS, and implement initiatives to improve performance.</li><li>Analyze customer data and trends to provide actionable insights that support business decisions and customer retention strategies.</li><li>Train, coach, and mentor staff on CRM systems, customer service standards, and service excellence practices.</li><li>Manage customer loyalty programs, service reminder campaigns, and personalized customer communication initiatives.</li><li>Prepare and present regular reports on customer feedback, satisfaction levels, trends, and departmental performance.</li><li>Ensure compliance with company policies, manufacturer standards, and applicable industry regulations.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor's Degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in CRM management and customer service leadership, preferably within the automotive industry.</li><li>Strong understanding of automotive sales, service, and aftersales operations.</li><li>Proficiency in CRM software and customer analytics tools.</li><li>Analytical ability to interpret customer data &amp; drive actionable insights</li><li>Excellent communication, leadership, and problem-solving abilities.</li><li>Customer-centric mindset with a passion for delivering exceptional customer experiences.</li><li>Strong organizational and project management skills.</li><li>Ability to effectively manage cross-functional teams and build strong stakeholder relationships.</li><li>Excellent negotiation, conflict resolution, and decision-making capabilities.</li><li>Arab nationals only</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Jumeirah &amp; the Hotel:</strong></p><br><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><br><p>Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.</p><br><p><strong>About the Job:</strong></p><br><p>An opportunity has arisen for a&nbsp;<i><strong>Guest Relations Executive&nbsp;</strong></i>to join the&nbsp;<i><strong>Front Office&nbsp;</strong></i>in <i><strong>Jumeirah Messilah Beach</strong></i>. The main duties and responsibilities of this role:</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Welcome and register guests upon arrival, issue room keys, and process payments on departure.</li><li>Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.</li><li>Maintain accurate guest records in the Opera system, including passport scans for the CID report.</li><li>Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.</li><li>Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.</li><li>Attend daily briefings, update supervisors on challenges, and assist with administrative tasks like filing and routing reports.</li></ul><p><strong>About you:</strong></p><br><p>The ideal candidate for this position will have the following experience and qualifications:</p><br><ul><li>Should have&nbsp;2-year minimum experience with same role in a five-star hotel.</li><li>Anticipate guest’s needs and respond with congenial hospitality.</li><li>Work in a multicultural environment.</li><li>Highly organized, ability to multi-task and work well within a team.</li></ul><p><strong>About the Benefits:</strong></p><br><p>We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, live-out and transportation allowances, life insurance, an Incentive Management Scheme, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>As a </span><span><span>Government Relations Officer</span></span><span>, you will be assist in the efficient running of&nbsp;the human resources department in line with Grand Hyatt Kuwait strategies and&nbsp;brand standards, whilst colleague, guest and owner expectations</span><br>&nbsp;</p><br><p><span>You will </span><span><span>have an overall responsibility for all government-related transactions for both expatriate and national colleagues.</span></span></p><br><p>T<span><span>he role will act as a representative on behalf of the hotel in all government related affairs.</span></span></p><br><br><b>Qualifications:</b><br><span>You will require:</span><br><ul><li><span><span>5+ years of experience in handling government related affairs</span></span></li><li><span>Excellent <span>relations &amp; communication with government bodies.</span></span></li><li><span><span>Fluent <span>Arabic </span>language Skills in (read, write &amp; speak)</span></span></li><li><span><span>Advanced English language skills&nbsp;<span>(read, write &amp; speak)</span></span></span></li></ul> </div>

<p><h4>About Jumeirah & the hotel</h4> <p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.</p> <p>From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p> <p>Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.</p> <h4>About the job</h4> <p>An opportunity has arisen for a Guest Relations Executive to join the Front Office in Jumeirah Messilah Beach. The main duties and responsibilities of this role:</p> <h4>Key responsibilities</h4> <ul> <li>Welcome and register guests upon arrival, issue room keys, and process payments on departure.</li> <li>Assist guests efficiently throughout their stay, ensuring all requests are met and privacy is maintained.</li> <li>Maintain accurate guest records in the Opera system, including passport scans for the CID report.</li> <li>Ensure the Guest Services desk is fully operational, stocked, and prepared at all times.</li> <li>Maximize room revenue by up-selling and securing the highest possible rates for walk-in guests.</li> <li>Attend daily briefings, update supervisors on challenges, and assist with administrative tasks like filing and routing reports.</li> </ul> <h4>About you</h4> <p>The ideal candidate for this position will have the following experience and qualifications:</p> <ul> <li>Should have 2-year minimum experience with same role in a five-star hotel.</li> <li>Anticipate guest’s needs and respond with congenial hospitality.</li> <li>Work in a multicultural environment.</li> <li>Highly organized, ability to multi-task and work well within a team.</li> </ul> <h4>About the benefits</h4> <p>We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, live-out and transportation allowances, life insurance, an Incentive Management Scheme, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Dashco Middle East is seeking an experienced <b>Arabic speaking Public Relations Manager</b> to lead corporate communications, stakeholder engagement, and strategic relationship management for a diversified holding company in Kuwait.</p><p><br></p><p><b>Position:</b> Public Relations Manager (Arabic Speaker)</p><p><br></p><p><b>Industry:</b> Investment Management</p><p><br></p><p><b>Location:</b> Kuwait</p><p><br></p><p><b>Work Model:</b> On site</p><p><br></p><p><b>Relocation:</b> Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><br></p><p><b>About the Role</b></p><p>This is a senior leadership role responsible for strengthening the company's reputation, supporting business growth, and building strong relationships with government entities, investors, media, clients, and strategic partners across Kuwait and international markets.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute corporate PR and communication strategies aligned with business objectives.</li><li>Build and maintain strong relationships with government authorities, regulatory bodies, business councils, chambers of commerce, embassies, investors, clients, and strategic partners.</li><li>Represent the company at meetings, conferences, exhibitions, networking events, and official engagements locally and internationally.</li><li>Manage media relations, including press releases, media briefings, interviews, and reputation management.</li><li>Lead crisis communication planning and act as the primary communication contact during critical situations.</li><li>Support investor communications, including presentations, corporate messaging, and stakeholder engagement.</li><li>Ensure consistent corporate messaging and brand representation across all communication channels.</li><li>Coordinate corporate events, executive speaking engagements, and media appearances.</li><li>Support digital PR initiatives in collaboration with the Marketing team to strengthen the company's online presence.</li><li>Develop internal communication initiatives that enhance employee engagement.</li><li>Identify networking and partnership opportunities that support business development and international expansion.</li><li>Monitor political, regulatory, economic, and industry developments and provide strategic recommendations to senior management.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field. A Master's degree is an advantage.</li><li>Relevant experience in Public Relations, Corporate Affairs, Government Relations, Business Relations, or Stakeholder Management.</li><li>Experience within a holding company, diversified group, multinational organization, or large corporate environment is highly preferred.</li><li>Demonstrated success in building relationships with government authorities, investors, business leaders, media, and strategic partners.</li><li>Experience supporting market expansion, business development, or international growth initiatives is an advantage.</li><li>Excellent written and verbal communication, presentation, and stakeholder management skills.</li><li>Strong media relations and crisis communication experience.</li><li>Excellent organizational and project management skills with the ability to manage multiple priorities.</li><li>Experience working with digital and social media communications.</li><li>Knowledge of investor relations is a plus.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Public Relation Officer</span></strong>|<strong><span>Kuwait City, Kuwait</span></strong></p><br><br> <br> <p><strong><span>The Company </span></strong></p><br><br> <br> <p><span>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website –</span><span>www.almarai.com</span><span>.</span></p><br><br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <br> <br> <p><strong><span>The Role:</span></strong></p><br><br> <p><span>To provide excellent internal customer satisfaction for the employees by liaising and co-ordinating with local government bodies and regulatory authorities to meet all employee requirements related to documents required to work and live in the respective GCC country, by establishing and enhancing high level of external customer relationship with local government officers and authorities and maintain consistent follow up to avoid any delay in the processing of the same.</span></p><br><br> <br> <p><strong><span>To be successful in this role, you must have the following:</span></strong></p><br><br> <ul> <li><span>High School, 2nd. Level of education (speaks, reads, writes Arabic).</span></li> <li><span>1 -2 year experience in an administrative / Public relations role in an organisation of repute.</span></li> <li><span>Proficiency in English language (Verbal and Written).</span></li> <li><span>Valid Driving license.</span></li> <li><span>Computer literacy.</span></li> <li><span>Competencies such as; </span><span>Persuasion Skills Display positive attitude. High problem Solving &amp; Decision making skills Well-mannered and loyal. Knowledge of Local &amp; Government legislation and regulations. Proactive and outgoing disposition. Ability to build relationships and communicate effectively. Ability to influence and persuade.</span></li> </ul> <br> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Kuwait Technical College Overview Kuwait Technical College (ktech), which has been operational since 2014 and located in Ahmadi, Kuwait, is a private higher education institution that focuses on bridging academic knowledge with practical, career-ready skills. It offers diploma and bachelor programs through two schools: the School of Business Management and the School of Information Systems and Technology, addressing Kuwait s growing demand for expertise in digital and economic fields. The School of Information Systems and Technology specializes in Cybersecurity, providing both diploma and bachelor s programs with a strong emphasis on hands-on skills and applied knowledge. The School of Business Management provides both diploma and bachelor s programs in Accounting, Marketing and Management of Information Systems. Kuwait Technical College is a proud affiliate of Eastern Michigan University.</p><p>Position Summary ktech invites applications for the position of Associate Professor in Management of Information Systems (MIS). The appointment will be based strictly on academic merit, research productivity, verified teaching experience, and compliance with institutional and accreditation requirements.</p><p>Duties and Academic Responsibilities The appointed faculty member shall:</p><ul><li>Teach undergraduate courses in accordance with approved curricula.</li><li>Supervise student research projects and academic activities</li><li>Provide professional mentorship to students.</li><li>Develop and maintain an independent research agenda with measurable scholarly output.</li><li>Publish in internationally recognized peer-reviewed journals indexed in reputable databases.</li><li>Participate in academic committees and institutional governance.</li><li>Contribute to curriculum development and program review processes.</li><li>Support accreditation, quality assurance, and institutional effectiveness initiatives.</li></ul><p>Eligibility and Academic Qualifications Educational Requirements A PhD degree in Management of Information Systems (MIS) The bachelor s and Master s degree may be in Business/IT or a closely related field. All degrees must be awarded by accredited universities and obtained through traditional, on-campus study formats.</p><p>Academic Rank and Experience Requirements Minimum of 4 years of experience in a reputable academic institution at the academic rank of Assistant Professor</p><p>Research and Scholarly Requirements Minimum 8 full-length, high-quality academic papers published in reputable international peer-reviewed journals. Publications must meet recognized academic standards At least three (3) publications within the last five years. The applicant must be first author on a minimum of four (4) publications. Research extracted directly from the applicant s MSc or PhD thesis will not be counted.</p><p>Required Official Documentation Applicants must submit the following:</p><ul><li>Detailed Curriculum Vitae (including academic rank history).</li><li>Official Experience Certificates verifying academic appointments.</li><li>Official Promotion Letters confirm academic rank advancement.</li><li>Teaching Evaluation Reports issued by the employing academic institution.</li><li>Copies of all academic degrees and official transcripts.</li><li>Research and Teaching Statements.</li><li>Copy of passport and recent photograph.</li></ul><p>Applicants must provide a valid contact number (including international country code) and an active email address for official correspondence. All submitted documents are subject to formal verification and authentication in accordance with institutional and regulatory requirements.</p><p>Why the State of Kuwait Kuwait offers a unique blend of tradition, modernity, and opportunity that makes it an attractive destination for professionals and families alike. The country is known for its diverse culture, creating a vibrant environment for residents and visitors. Safety is another defining feature, Kuwait is considered a stable nation, providing a secure setting for work and daily life. Residents of Kuwait benefit from tax-free income, allowing them to maximize their earnings and enjoy a higher standard of living. Together, these qualities make Kuwait an exceptional place to live, work, and thrive.</p><p>Compensation and Benefits The position offers a comprehensive benefits package designed to support both professional success and personal well-being:</p><ul><li>Competitive, all-inclusive tax-free salary Annual range (based on experience and qualifications) of USD 80,000 to USD 100,000)</li><li>Annual ticket allowance to facilitate travel and maintain connections with the home country as per the candidate s official passport</li><li>Comprehensive health insurance coverage for the employee and eligible dependents</li></ul><p>Application Process Applications will be reviewed in accordance with institutional policies and accreditation standards. The recruitment process will include the following stages:</p><ul><li>Pre-Screening: All applications will undergo an initial pre-screening to verify compliance with the stated academic, research, and documentation requirements.</li><li>Online Interview (Microsoft Teams): Shortlisted candidates will attend an initial interview conducted via Microsoft Teams.</li><li>Teaching Demonstration: Candidates may be required to deliver a demo lecture either online or during the campus visit. The specified subject will be shared after the first interview.</li></ul><p>Final selection will be based on academic qualifications, research profile, interview performance, and teaching demonstration.</p><p>For inquiries, please contact: HR Department</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Educational Requirements</strong> A PhD degree in Management of Information Systems (MIS) The bachelor s and Master s degree may be in Business/IT or a closely related field. All degrees must be awarded by accredited universities and obtained through traditional, on-campus study formats.</p><p><strong>Academic Rank and Experience Requirements</strong> Minimum of 4 years of experience in a reputable academic institution at the academic rank of Assistant Professor</p><p><strong>Research and Scholarly Requirements</strong> Minimum 8 full-length, high-quality academic papers published in reputable international peer-reviewed journals. Publications must meet recognized academic standards At least three (3) publications within the last five years. The applicant must be first author on a minimum of four (4) publications. Research extracted directly from the applicant s MSc or PhD thesis will not be counted.</p><p><strong>Required Official Documentation</strong> Applicants must submit the following:</p><ul><li>Detailed Curriculum Vitae (including academic rank history).</li><li>Official Experience Certificates verifying academic appointments.</li><li>Official Promotion Letters confirm academic rank advancement.</li><li>Teaching Evaluation Reports issued by the employing academic institution.</li><li>Copies of all academic degrees and official transcripts.</li><li>Research and Teaching Statements.</li><li>Copy of passport and recent photograph.</li></ul><p>Applicants must provide a valid contact number (including international country code) and an active email address for official correspondence. All submitted documents are subject to formal verification and authentication in accordance with institutional and regulatory requirements.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Customer Engagement:</b> Welcomed an average of 200+ customers daily, actively listening to needs and recommending products to increase sales. </p><p><b>Conflict Resolution:</b> De-escalated escalated complaints with empathy, achieving a 98% issue-resolution rate on the first contact. </p><p><b>Sales &amp; Cross-Selling:</b> Promoted daily deals and loyalty programs, consistently exceeding store up-sell targets by 15%. </p><p><b>Operations &amp; Inventory:</b> Maintained an organized sales floor and stocked shelves, assisting with routine inventory audits and managing 1,000+ SKUs.</p><p><b>Point of Sale (POS):</b> Processed cash and card transactions with 100% accuracy, maintaining balanced registers at the end of every shift. </p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Core Customer Service Skills</p><ul><li><b>Conflict Resolution &amp; De-escalation:</b> Proven ability to listen to customer complaints, remain patient under pressure, and resolve issues or escalate smoothly to a supervisor.</li><li><b>Active Listening &amp; Empathy:</b> Skill in reading verbal cues, understanding customer frustrations, and personalizing the shopping experience.</li><li><b>Interpersonal Communication:</b> Capability to communicate clearly, build brand loyalty, and ensure customers feel heard and valued.</li></ul><p><br></p><p>Sales &amp; Product Expertise</p><ul><li><b>Upselling &amp; Cross-selling:</b> Assessing customer needs and recommending complementary products to increase store revenue.</li><li><b>Deep Product Knowledge:</b> Quickly learning features, benefits, and pricing to advise customers on making purchasing decisions.</li><li><b>Customer Relationship Building:</b> Fostering long-term engagement and ensuring high customer satisfaction rates.</li></ul><p><br></p><p>Technical &amp; Operational Skills</p><ul><li><b>Point of Sale (POS) Proficiency:</b> Accurate cash handling, processing payments, returns, and exchanges.</li><li><b>Inventory &amp; Stock Management:</b> Assisting with product stocking, organizing floor operations, and fulfilling customer orders.</li><li><b>Basic Math Skills:</b> Essential for calculating discounts, managing cash registers, and balancing drawers accurately.</li></ul><p><br></p><p>Soft Skills for the Retail Floor</p><ul><li><b>Multitasking &amp; Time Management:</b> Ability to manage multiple customer queries, emails, or phone calls while maintaining prompt turnaround times in a fast-paced environment.</li><li><b>Adaptability &amp; Teamwork:</b> Collaborating with colleagues across different store departments (like operations or stock) and adapting to seasonal rushes.</li><li><b>Attention to Detail:</b> Accuracy in updating digital customer accounts, processing returns, and displaying products.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role:</strong></p><br> <p>As an ambassador for the brand, you will work as an individual and as part of a team to provide an outstanding customer experience.</p><br> <p>You will receive full training to ensure you really are a product knowledge champion and can both assist customers and maximise sales.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You should have previous retail or customer service experience</p><br> <p>You should be flexible and have a can-do attitude.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Service Representative<p><strong>Kuwait Finance House (KFH)</strong> is seeking motivated and customer-focused individuals to join our Contact Center team as <strong>Customer Service Representatives</strong>.</p><br><p>In this role, you will be responsible for handling customer inquiries, providing information on KFH products and services, assisting with banking requests, and delivering an exceptional customer experience through various service channels. You will also support sales and lead-generation activities while promoting KFH's digital banking solutions.</p><br><p><strong>Requirements:</strong></p><br><ul><li>Diploma or bachelor's degree in any discipline.<br></li><li>Strong communication and customer service skills.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Good time management and attention to detail.</li><li>Arabic and English language proficiency is preferred.</li><li>Fresh graduates and candidates with no prior experience are encouraged to apply.</li></ul><p>Join KFH and become part of a team committed to delivering outstanding customer service and innovative banking solutions.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Customer Success Manager role is pivotal in ensuring that our clients receive the highest level of service and support. As a key member of our team, you will be responsible for fostering strong relationships with clients, understanding their needs, and guiding them towards achieving their business objectives. This position is not just about maintaining customer satisfaction; it’s about creating lasting partnerships that drive mutual success. You will play an essential role in helping our clients navigate our services and solutions, ensuring they maximize their investments.</p><p>In this role, you will have the opportunity to grow your career in a dynamic environment that values innovation and collaboration. We pride ourselves on our inclusive team culture, where every voice is heard, and every idea is valued. As a Customer Success Manager, you will receive ongoing training and development opportunities to enhance your skills and advance your career. You will be supported by a dedicated team that is committed to your professional growth, ensuring you have the resources you need to succeed.</p><p>As you step into this role, you will not only contribute to the success of our clients but also to the strategic direction of our company. Your insights and feedback will be invaluable as we continue to evolve our services. This is an exciting opportunity for those who are passionate about customer success and want to make a significant impact in a thriving organization.</p><p><b>Responsibilities:</b></p><ol><li>Develop and maintain strong relationships with clients to understand their needs and ensure they are satisfied with our services, utilizing CRM tools to track interactions and outcomes.</li><li>Act as the primary point of contact for clients, addressing any concerns or issues promptly to enhance customer satisfaction and retention rates.</li><li>Collaborate with cross-functional teams to ensure that client feedback is incorporated into product development and service enhancement initiatives.</li><li>Conduct regular check-ins with clients to assess their usage of our products and services, providing insights and recommendations for optimization.</li><li>Develop and deliver training sessions for clients to help them utilize our services effectively, ensuring they achieve their desired outcomes.</li><li>Analyze customer data and feedback to identify trends and areas for improvement, informing strategic decisions and service offerings.</li><li>Prepare and present performance reports to clients, highlighting key metrics and demonstrating the value of our services in achieving their goals.</li><li>Facilitate onboarding processes for new clients, ensuring a smooth transition and integration into our systems.</li><li>Stay updated on industry trends and best practices in customer success management to continuously improve our service delivery and client engagement strategies.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Experience:</b> 3–5 years</p><p><b>Key Requirements:</b></p><ul><li>Kuwaiti National.</li><li>Customer Success or Account Management experience within SaaS, software, or digital solutions.</li><li>Strong client onboarding, adoption, retention, and relationship management experience.</li><li>Ability to understand customer business needs and maximize platform utilization.</li><li>Excellent communication and client engagement skills.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Public Relation Officer</span></strong>|<strong><span>Kuwait City, Kuwait</span></strong></p><br><br> <br> <p><strong><span>The Company </span></strong></p><br><br> <br> <p><span>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website –</span><span>www.almarai.com</span><span>.</span></p><br><br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <br> <br> <p><strong><span>The Role:</span></strong></p><br><br> <p><span>To provide excellent internal customer satisfaction for the employees by liaising and co-ordinating with local government bodies and regulatory authorities to meet all employee requirements related to documents required to work and live in the respective GCC country, by establishing and enhancing high level of external customer relationship with local government officers and authorities and maintain consistent follow up to avoid any delay in the processing of the same.</span></p><br><br> <br> <p><strong><span>To be successful in this role, you must have the following:</span></strong></p><br><br> <ul> <li><span>High School, 2nd. Level of education (speaks, reads, writes Arabic).</span></li> <li><span>1 -2 year experience in an administrative / Public relations role in an organisation of repute.</span></li> <li><span>Proficiency in English language (Verbal and Written).</span></li> <li><span>Valid Driving license.</span></li> <li><span>Computer literacy.</span></li> <li><span>Competencies such as; </span><span>Persuasion Skills Display positive attitude. High problem Solving &amp; Decision making skills Well-mannered and loyal. Knowledge of Local &amp; Government legislation and regulations. Proactive and outgoing disposition. Ability to build relationships and communicate effectively. Ability to influence and persuade.</span></li> </ul> <br> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Public Relation Officer</span></strong>|<strong><span>Kuwait City, Kuwait</span></strong></p><br><br> <br> <p><strong><span>The Company </span></strong></p><br><br> <br> <p><span>Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website –</span><span>www.almarai.com</span><span>.</span></p><br><br> <p><span>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</span></p><br><br> <br> <br> <br> <p><strong><span>The Role:</span></strong></p><br><br> <p><span>To provide excellent internal customer satisfaction for the employees by liaising and co-ordinating with local government bodies and regulatory authorities to meet all employee requirements related to documents required to work and live in the respective GCC country, by establishing and enhancing high level of external customer relationship with local government officers and authorities and maintain consistent follow up to avoid any delay in the processing of the same.</span></p><br><br> <br> <p><strong><span>To be successful in this role, you must have the following:</span></strong></p><br><br> <ul> <li><span>High School, 2nd. Level of education (speaks, reads, writes Arabic).</span></li> <li><span>1 -2 year experience in an administrative / Public relations role in an organisation of repute.</span></li> <li><span>Proficiency in English language (Verbal and Written).</span></li> <li><span>Valid Driving license.</span></li> <li><span>Computer literacy.</span></li> <li><span>Competencies such as; </span><span>Persuasion Skills Display positive attitude. High problem Solving &amp; Decision making skills Well-mannered and loyal. Knowledge of Local &amp; Government legislation and regulations. Proactive and outgoing disposition. Ability to build relationships and communicate effectively. Ability to influence and persuade.</span></li> </ul> <br> <br> <p><span>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</span></p><br><br> <br> <p><span>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</span></p><br><br> <br> <br> <br><br> </div>