• Set and enforce policies/procedures for computer systems operation and data processing.
• Oversee the hiring and training of IT service technicians and operators
• Direct the operations of IT service representatives to ensure the effective performance of job duties.
• Ensure the availability of required hardware, software, and other tools necessary for the delivery of high-quality IT service
• Carry out analysis of an organization’s IT structure to identify operational leaks and effective strategies for improved processes.
• Conduct inspections to ensure IT equipment and workstations are operational
• Oversee the maintenance, rep, air, or replacement of faulty machines.
• Communicate with clients to identify their requirements and facilitate the process of meeting their needs
• Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
• Workaround annual budgets to achieve set objectives and targets.
• Maintain up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
• Oversee the installation and setup of IT workstations and network
• Supervise the activities of the customer service team to ensure compliance with set customer service standards and procedures
• Maintain accurate inventory of hardware, software, and other relevant technological tools
• Proffer recommendations to management on appropriate action plans for improved services
• Ensure the security and integrity of the information database.

Skills

• Experienced professional in the field of IT with an in-depth knowledge of managing a company's computer systems.
• Proficient in fixing issues, maintaining systems, and modifying the IT components as per requirement.
• Possess in-depth knowledge of handling all network system requirements of a company.
• Professional education in IT and related fields with an emphasis on system management and control.
• Fluent collaborator with a knack for coordinating with different team members.
• Impeccable command of networking, communication, and soft skills to get the best working output.