Job description

Job Summary

We are looking for a proactive and motivated Assistant Operations Manager to support the daily operations of our Food & Beverage outlets. The ideal candidate will assist in maintaining high service standards, ensuring operational efficiency, and delivering an outstanding customer experience.

Key Responsibilities

• Support the day-to-day operations of restaurant outlets to ensure smooth and efficient service.
• Monitor product quality, food safety, hygiene, and cleanliness standards.
• Ensure excellent customer service and address customer concerns promptly.
• Assist in supervising, coaching, and training restaurant staff.
• Support inventory management and cost control initiatives to improve operational efficiency.
• Monitor compliance with company policies, SOPs, and health & safety regulations.
• Assist in implementing operational improvements and performance enhancement initiatives.
• Coordinate with outlet teams to achieve sales and operational targets.

Skills

Requirements

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum 3–5 years of experience in the Food & Beverage or hospitality industry, including supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of restaurant operations, food safety, and customer service standards.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and restaurant/POS systems is an advantage.