Jobs For Women - Al Farwaniyah Kuwait
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Confidential
Kuwait - Al Farwaniyah
<p>A general trading and contracting company announces the need to add a Public Relations and Passports Representative to its staff.</p><p>According to the following terms and details:</p><p>Tasks and Responsibilities:</p><p> Following up and completing all transactions related to manpower, passports, and labor relations.</p><p> Following up, obtaining, and renewing all company licenses with all ministries, government agencies, and private entities and institutions.</p><p> Representing the company before government and private agencies and completing all procedures efficiently and on time.</p><p>Terms and Requirements:</p><p> Academic Qualification: Holder of a suitable university degree.</p><p>Proficiency in using computers and dealing with all electronic transactions.</p><p> Languages: Proficiency in speaking and writing in both Arabic and English.</p><p> Appearance: Good appearance and articulate communication skills.</p><p> Experience: Not less than three years, and must be fully aware of government laws and procedures, the mechanism for following up on transactions, and constantly updated with all laws and procedures issued by official authorities.</p><p> Skills: Proficiency in using computers and electronic government applications.</p><p> Other: Valid residence permit for more than three months and a driver's license.</p><p>Benefits:</p><p> An attractive salary determined based on experience.</p><p> A professional and motivating work environment.</p>
Confidential
Kuwait - Al Farwaniyah
<p>A structural design engineer is required to work for an engineering consultancy office full-time, with at least 10 years of experience, and must have experience in the field of engineering consultancy offices.</p><p> </p>
Kuwait - Al Farwaniyah
<p>A garage manager oversees the daily operations, staff, and business performance of an automotive repair or maintenance facility. </p><p>They manage repair schedules, supervise mechanics, control inventory, and handle customer service to ensure high-quality, safe, and profitable workshop operations</p><p> </p><p><strong>Key Responsibilities</strong></p><p>• Staff Supervision: Hire, train, and manage mechanics, technicians, and support staff. Assign daily tasks and monitor workflow.</p><p>• Operations & Quality Control: Coordinate repair schedules, inspect completed work, and ensure safety and statutory regulations are met.</p><p>• Customer Service: Act as the main contact for clients, explain repair needs, provide cost estimates, and resolve complaints.</p><p>• Inventory & Procurement: Monitor spare parts, tools, and supplies. Place orders and manage supplier relationships.</p><p>• Financial Administration: Track budgets, manage invoicing, and oversee financial performance. </p><p> </p><p><strong>Requirements & Qualifications</strong></p><p>• Experience: Minimum 3 to 5 years of hands-on experience in automotive mechanics, plus prior supervisory or management background.</p><p>• Technical Knowledge: Deep understanding of vehicle systems, diagnostics, and garage equipment.</p><p>• Soft Skills: Strong leadership, problem-solving, communication, and organizational abilities.</p><p>• Education:A high school diploma; vocational training or a degree in automotive technology or business management is often preferred.</p>
Confidential
Kuwait - Al Farwaniyah
<p>Elevator maintenance technician required for a reputable elevator company. Must have a valid driver's license and be ready to work.</p>
DHL
Kuwait - Al Farwaniyah
<div><p><strong><span>YOU LEAD WITH PURPOSE. YOU DRIVE EXCELLENCE. TOGETHER, WE KEEP THE WORLD MOVING.</span></strong><span></span></p><p><span></span></p><p><span>Are you ready to take the next step in your career and be part of a truly international organization?</span></p><p><span></span></p><p><span>At DHL Express Kuwait, every operation plays a part in connecting people, businesses and communities. Behind every successful delivery is a team committed to quality, service excellence and creating the best possible experience for our customers.</span></p><p><span></span></p><p><span>We are looking for passionate leaders who are ready to inspire people, strengthen performance and continuously look for better ways to deliver. Here, you’ll have the opportunity to make an impact, grow with an international team and contribute to a business that connects the world every day.</span></p><p><span></span></p><p><span>Ready to make a difference? Join our team and help us deliver excellence, every step of the way.</span></p><p><span><br></span></p><p><span></span></p><p><span></span></p><p><strong><span>1. <u>OVERALL JOB PURPOSE</u></span></strong><span></span></p><p><span>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services. Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.</span></p><p><span><br></span></p><p><span></span></p><p><strong><span>2.</span></strong><span> <strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong></span></p><p><u><span><br> </span></u><span>1. Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.<br> 2. Gateways within the Country maintaining and achieving BIC Gateway status.<br> 3. Security compliance within the country, maintaining and achieving new TAPA facilities.<br> 4. All Facilities upkeep and ideal location within the Country<br> 5. Responsible for Country maintaining ISO9001, ISO1401, ISO1800<br> 6. Responsible for planning new facility locations and customer touch points<br> 7. Ownership of the costs & cost target achievement, with the Business Units.<br> 8. Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.<br> 9. Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.<br> 10. Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.<br> 11. Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.<br> 12. Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.<br> 13. Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.<br> 14. Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets. Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.<br> 15. As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.<br> 16. Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.<br> 17. Monitor and measure the transit time performance against performance targets. Take the necessary action at origin and/or destination to ensure transit time targets are achieved.<br> 18. Maintain a fleet of over 200 vehicles, ensuring the availability of suitable vehicles at the optimum price.<br> 19. Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.<br> 20. Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&S) and beyond.<br> 21. Measure and evaluate service performance using Service Quality Index.<br> 22.Ensure performance monitoring is relevant, concise and accessible to all users.<br> 23.To develop, implement and manage security country wide.</span></p><p><span><br></span></p><p><span></span></p><p><strong><span>3.</span></strong><span> <strong><u>NATURE AND SCOPE</u></strong></span></p><p><span></span></p><p><strong><span>a)</span></strong><span> <strong>CONTEXT </strong></span></p><p><span> The KW Operations Director has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities. Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.</span></p><p><strong><span>b)</span></strong><span> <strong>REPORTING RELATIONSHIP</strong></span></p><p><span> The Country National Operations Manager reports to the Country Manager. This position has 4 direct reports, Service Center Manager, Security, Safety & Fleet Manager, and National Gateway Manager.</span></p><p><strong><span>c)</span></strong><span> <strong>PROBLEM SOLVING</strong></span></p><p><strong><span> </span></strong><span><br> 1. Addressing customer service and operational issues, primarily driven by Ground Operations and Gateway performance.<br> 2. Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.<br> 3. Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.<br> 4. Ensuring the implementation of agreed regional and country projects and programs at operational sites within the country while maintaining the full operational performance of the facilities and personnel.<br> 5. Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.<br> 6. Managing all country facilities, relocating, maintaining and planning for growth.</span></p><p><span></span></p><p><strong><span>e)</span></strong><span> <strong><u>DECISION MAKING</u></strong></span></p><p><span> 1. Service operating policy and procedures<br> 2. Services procurement over field spend<br> 3. Domestic scheduling and road network<br> 4. Services staff recruitment<br> 5. Services process flow design and layout<br> 6. Services development programmes and schedules<br> 7. Shipment data processing standards and equipment<br> 8. Services Strategy<br> 9. Operating policies and procedures and process flows for interfaces with other departments<br> 10.Process flow and procedure design for ISO 9002 certification<br> 11..Key performance indicator design for other departments<br> 12.Prioritisation of tactical actions to improve service and cost performance within Kuwait Operations</span></p><p><strong><span><br> <br> </span></strong><span></span></p><p><strong><span>f) </span></strong><span> <strong><u>PLANNING AND ORGANIZATION</u></strong></span></p><p><span>1. Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</span></p><p><span></span></p><p><span>2. Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</span></p><p><span></span></p><p><span>3. Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</span></p><p><span></span></p><p><strong><span>g)</span></strong><span> <u> <strong>JOB CHALLENGE</strong></u></span></p><p><span> </span></p><p><span> 1. The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected.<br> 2. Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.<br> 3. Key focus on achieving service excellence within agreed cost parameters while maintaining a strong customer facing position and driving improvement in Customer satisfaction.</span></p><p><span><br></span></p><p><span></span></p><p><strong><span>4.</span></strong><span> <strong><u>KNOWLEDGE, SKILLS AND EXPERIENCE</u>:</strong></span></p><p><span>· Educated to degree level preferred</span></p><p><span>· 6-8 years experience within Operations with at least 5 years experience of managing large teams of 100+ people.</span></p><p><span>· Project Management experience preferred.</span></p><p><span>· Must possess good understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO Processes and TAPA.</span></p><p><span>· Excellent written, oral and presentation skills essential.</span></p><p><span>· PC skills i.e. sound knowledge of MS Office packages.</span></p><p><span>· Passion for delighting customers</span></p><p><span>· Ability to build and lead teams</span></p><p><span>· Ability to drive superior performance by building a high performance culture</span></p><p><span>· Demonstrates a high level of commitment, energy and resilience</span></p><p><span>· Excellent problem solving capabilities</span></p><p><span>· High tolerance for stress and maintains stable performance under pressure</span></p><p><span>· Good Planning & Organizing skills</span></p><p><span><br></span></p><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p><span> </span></p><p><strong><span>We look forward to receiving your application!</span></strong><span></span></p></div><br>
DHL
Kuwait - Al Farwaniyah
<div><div ><p><strong>1. Project Leadership & Execution</strong></p><ul > <li><span>Oversee end‑to‑end delivery of industrial project logistics from tender stage through execution and project close‑out.</span></li> <li><span>Lead project planning, including route studies, feasibility assessments, transport engineering, and risk mitigation strategies.</span></li> <li><span>Approve method statements, lifting plans, and HSSE documentation prepared by operational teams.</span></li> <li><span>Ensure compliance with technical requirements, safety standards, and contractual obligations.</span></li> <li><span>Monitor critical project milestones and intervene proactively to resolve operational bottlenecks.</span></li> </ul><p><strong>2. Commercial & Financial Management</strong></p><ul > <li><span>Lead project budgeting, cost control, and financial forecasting.</span></li> <li><span>Review and approve quotations, vendor selections, and major procurement decisions.</span></li> <li><span>Ensure accurate billing, margin protection, and timely financial closure of projects.</span></li> <li><span>Support commercial teams in tender preparation, solution design, and customer presentations.</span></li> </ul><p><strong>3. Customer & Stakeholder Engagement</strong></p><ul > <li><span>Serve as the senior point of contact for key project clients, EPCs, OEMs, and strategic partners.</span></li> <li><span>Conduct project review meetings, performance evaluations, and post‑project debriefs.</span></li> <li><span>Manage escalations, negotiate solutions, and ensure adherence to service-level agreements (SLAs) and KPIs.</span></li> <li><span>Coordinate cross‑functional collaboration with chartering, engineering, HSSE, finance, and country operations teams.</span></li> </ul><p><strong>4. Vendor & Carrier Management</strong></p><ul > <li><span>Oversee relationships with heavy‑lift carriers, vessel owners, transport engineering firms, and specialized subcontractors.</span></li> <li><span>Evaluate vendor performance and ensure compliance with contractual, technical, and safety requirements.</span></li> <li><span>Approve major subcontracting decisions and negotiate key commercial terms.</span></li> </ul><p><strong>5. Governance, Compliance & Risk Control</strong></p><ul > <li><span>Ensure all project activities comply with international trade regulations, customs requirements, and HSSE standards.</span></li> <li><span>Lead risk assessments and implement mitigation plans for high‑risk cargo movements.</span></li> <li><span>Maintain audit‑ready documentation and ensure adherence to internal governance frameworks.</span></li> </ul><p><strong>6. Team Leadership & Development</strong></p><ul > <li><span>Supervise and mentor Industrial Projects Specialists, coordinators, and field teams.</span></li> <li><span>Build capability in heavy‑lift logistics, project planning, and operational excellence.</span></li> <li><span>Promote a culture of safety, accountability, and continuous improvement.</span></li> </ul><p><strong>Required Competencies</strong></p><ul > <li><span>Deep expertise in multimodal project logistics, heavy‑lift operations, and chartering.</span></li> <li><span>Strong commercial acumen with experience managing project P&L.</span></li> <li><span>Advanced knowledge of Incoterms, HSSE frameworks, and transport engineering principles.</span></li> <li><span>Proficiency with logistics ERP systems (SAP, CargoWise, or similar).</span></li> <li><span>Excellent leadership, negotiation, and stakeholder‑management skills.</span></li> <li><span>Ability to manage multiple large‑scale projects under tight timelines.</span></li> </ul></div><br></div>
DHL
Kuwait - Al Farwaniyah
<div><pSegoe UI";"></p><div><font size="2"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="ProgId" content="Word.Document"> <meta name="Generator" content="Microsoft Word 15"> <meta name="Originator" content="Microsoft Word 15"> <p><span>Are you ready to take the next step in your career and be part of a truly international organization?</span></p> <p><span>At DHL Express Kuwait, every operation plays a part in connecting people, businesses and communities. Behind every successful delivery is a team committed to quality, service excellence and creating the best possible experience for our customers.</span></p> <p><span>We are looking for passionate leaders who are ready to inspire people, strengthen performance and continuously look for better ways to deliver. Here, you’ll have the opportunity to make an impact, grow with an international team and contribute to a business that connects the world every day.</span></p></font></div><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><u><span><br></span></u></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><u><span>OVERALL JOB PURPOSE</span></u></strong><span>:</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><br></span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>The Counter Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span></span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><u><span>ACCOUNTABILITIES:</span></u></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><u><span><br></span></u></strong></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Ensure that a high level of professional rapport is developed and maintained with all customers</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments delivered (TCPC or IMPEX) or accepted at the counter</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>• Provide follow up for the call centre Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards.</span></p><plucida console", sans-serif; font-size: 13px; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><u><span><br></span></u></p><plucida console", sans-serif; font-size: 13px; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span></span></p><p class="MsoHeading7"lucida console", sans-serif; font-size: 13px; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><u><span><strong>SKILLS/ QUALIFICATIONS:</strong></span></u><u><span></span></u></p><h5lucida console", sans-serif; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Problem Solving</span></h5><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>The jobholder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the team leader/Supervisor if unsure.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Customer Orientation</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Planning and Organizing</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>The job holder must be highly organized in keeping records of traces / special requests, cash, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Decision Making</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>The jobholder will be responsible for arranging special pick-ups and deliveries where required with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor and arrange for gifts (through “Fix a Flat” scheme) where necessary.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Results Orientation</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Teamwork</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Accountability</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Communication Skills</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Self Management</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span>Attention to Detail</span></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span>Is thorough and complete in performing all aspects of the job. <span> </span>Stays focused on the details of the job, no matter how small. <span> </span>Checks and monitors work to ensure accuracy.</span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><br></span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span></span></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><u><span>EXPERIENCE:</span></u></strong></p><plucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: justify; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><u><span><br></span></u></strong></p><div><p></p><div><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Excellent verbal communication skills and interpersonal style</span></div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Excellent personal presentation, grooming and hygiene</span></span></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Excellent organisational skills, including ability to prioritise workload</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Ability to effectively contribute as a team member as part of a busy team</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Proven ability to work under pressure in a fast paced, time sensitive environment</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Demonstrated ability to use initiative/judgement to solve job related issues</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Good understanding of DHL Network</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Strong problem solving capability</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Desire to get the job done</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Passion to provide excellent Customer Service</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Right first time philosophy</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Sound educational back ground with knowledge of the Service Industry, an added advantage</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Working knowledge of Microsoft Word, Excel and Power Point.</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Good oral and written communication skills – English & Arabic preferable</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Self motivated individual capable of taking ownership and working independently</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Tolerance for stress in a fast paced working environment.</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Excellent planning and organising skills</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Good team player</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Adheres to policies and procedures</span></span></div></div></div><div><div><div><span><span>·<spanTimes New Roman"; font-size: 7pt; font-stretch: normal; font-variant: normal;"> </span></span><span>Possesses good relationship building and interpersonal skills</span></span></div></div></div><div><font face="Arial, sans-serif"><span><br></span></font></div><div><div><p style="text-align: center;"><span><strong>Ready to make a difference? Join our team and help us deliver excellence, every step of the way.</strong></span></p></div><br></div>
DHL
Kuwait - Al Farwaniyah
<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;"><div ><p class="MsoHeading7" ><strong><u><span >Accountabilities</span></u></strong></p></div>Customer:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span Times New Roman", serif; font-size: 11pt;">Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span Times New Roman", serif; font-size: 11pt;">Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span Times New Roman", serif; font-size: 11pt;">Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span Times New Roman", serif; font-size: 11pt;">Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;">Internal:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Liaise with every department that is responsible for customers</span></li></ul><div><font face="Times New Roman, serif"><div ><p ><strong><span >Process:</span></strong></p></div><ul ><li><font face="Times New Roman, serif">Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</font></li><li><font face="Times New Roman, serif">Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</font></li><li><font face="Times New Roman, serif">Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</font></li><li><font face="Times New Roman, serif">Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</font></li><li><font face="Times New Roman, serif">Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</font></li></ul><div><div ><p class="MsoHeading7" ><strong><u><span >Skills / Qualifications</span></u></strong></p><p class="MsoHeading7" ><strong><u><span ><br></span></u></strong></p></div><div ><p ><span >Problem Solving:</span></p><div ><p ></p><ul ><li><span >There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span >There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span >The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span >Customer Orientation:</span></strong></p><div ><p ></p><ul ><li><span >Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></li></ul><div ><br></div></div></div><strong>Planning and Organizing:</strong></span></font></div><div><ul ><li><font face="Times New Roman, serif"><span >Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></font></li><li><font face="Times New Roman, serif"><span >The planning and organization will be monitored by the Direct Channel Manager.</span></font></li></ul></div><div ><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Decision Making</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span Times New Roman", serif; font-size: 11pt;">In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Results Orientation</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong><font face="Times New Roman, serif"><span ></span></font></strong></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Teamwork</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul></div><br></div></font></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Times New Roman, serif" ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Accountability</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.<span> <span> </span></span>Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></div></span></font></li></ul><div ><span ><br></span></div><div ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Communication Skills</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Self Management</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Attention to Detail</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Is thorough and complete in performing all aspects of the job.<span> <span> </span></span>Stays focused on the details of the job, no matter how small.<span> <span> </span></span>Checks and monitors work to ensure accuracy.</span></div></span></font></li></ul></div></span></font></div></div><div ><br><span><strong ><u>Experience</u></strong></span></div></div><div ><span ><u><br></u></span><div ><span><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Essential:</span></strong></p><p ></p><div ><div ><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Excellent verbal communication skills and interpersonal style</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent personal presentation, grooming and hygiene</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent organizational skills, including ability to prioritize workload</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to effectively contribute as a team member as part of a busy team</span></li><li><span Times New Roman", serif; font-size: 11pt;">Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span Times New Roman", serif; font-size: 11pt;">Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good understanding of DHL Network</span></li><li><span Times New Roman", serif; font-size: 11pt;">Strong problem solving capability</span></li><li><span Times New Roman", serif; font-size: 11pt;">Desire to get the job done</span></li><li><span Times New Roman", serif; font-size: 11pt;">Passion to provide excellent Customer Service</span></li><li><span Times New Roman", serif; font-size: 11pt;">Right first time philosophy</span></li><li><span Times New Roman", serif; font-size: 11pt;">Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Driving license an advantage</span></li><li><span Times New Roman", serif; font-size: 11pt;">1 to 2 years of DHL experience (if transferred within)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good command of English language; Arabic an advantage.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent PC skills (MS Word & Excel)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Numerically literate</span></li><li><span Times New Roman", serif; font-size: 11pt;">Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Well developed communication & selling skills</span></li><li><span Times New Roman", serif; font-size: 11pt;">Professional Telephone Behavior</span></li><li><span Times New Roman", serif; font-size: 11pt;">Customer Services attitude (controlled temperament)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Dedicated, Hardworking and Enthusiastic</span></li><li><span Times New Roman", serif; font-size: 11pt;">Flexible and prepared to work long hours</span></li><li><span Times New Roman", serif; font-size: 11pt;">Reliable</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to work under pressure</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong ><span Times New Roman", serif; font-size: 11pt;">Educational</span></strong><span Times New Roman", serif; font-size: 11pt;"><span> </span><strong>Qualifications:</strong></span></div><div ><ul ><li><font face="Times New Roman, serif"><span >Minimum Requirement of Bachelor's Degree</span></font></li></ul></div><strong ><span Times New Roman", serif; font-size: 11pt;"><div ><p ></p></div><u></u></span></strong></div></span><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></font></div><br class="Apple-interchange-newline"></div><br></div>
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