Job description

Job Summary

We are seeking an experienced Deputy Operations Manager to support the Operations Manager in overseeing the daily operations of our Food & Beverage division. The successful candidate will help ensure operational efficiency, maintain service excellence, and drive compliance with company standards across all outlets.

Key Responsibilities

• Support the Operations Manager in managing the day-to-day operations of multiple F&B outlets.
• Monitor outlet performance, service quality, and customer satisfaction.
• Ensure compliance with Standard Operating Procedures (SOPs), company policies, and food safety standards.
• Assist in supervising, coaching, and training outlet managers and operational staff.
• Prepare operational reports, monitor key performance indicators (KPIs), and recommend improvements.
• Support cost control initiatives and help improve operational efficiency and profitability.
• Conduct regular outlet inspections to ensure cleanliness, hygiene, and operational discipline.
• Coordinate with other departments to ensure smooth business operations.
• Assist in resolving operational issues and customer concerns promptly.

Skills

Qualifications & Requirements

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum 4–6 years of experience in the Food & Beverage or hospitality industry, with at least 2 years in a supervisory or assistant management role.
• Strong leadership, communication, and team management skills.
• Good understanding of restaurant operations, SOP implementation, and food safety regulations.
• Ability to analyze operational performance and implement process improvements.
• Proficiency in Microsoft Office and restaurant/POS management systems.