Job description

The Operations Supervisor is a pivotal role within our organization, focusing on the management of large teams, particularly overseeing the operations of security guards. This position requires a hands-on leader who has prior experience managing security guards and can effectively schedule and oversee 24/7 duty rosters, ensuring optimal performance and client satisfaction, periodically review and implement SOPs, prepare conclusive reports on operation's updates among other duties. The ideal candidate will possess extensive experience in managing diverse security teams, particularly in the Gulf Cooperation Council (GCC) region, and will be adept at fostering strong client relationships. Additionally, the Operations Supervisor should have the ability to drive, facilitating on-site visits and team coordination.

Responsibilities:

1. Manage and supervise a large team of security personnel, ensuring effective scheduling of 24/7 duty rosters.
2. Monitor and evaluate team performance, providing feedback and support to enhance productivity.
3. Develop and maintain strong relationships with clients, addressing their needs and concerns promptly.
4. Ensure compliance with company policies and industry regulations in all operational activities.
5. Coordinate with various departments to ensure seamless operations and effective communication.
6. Implement training programs for staff to improve skills and service delivery.
7. Conduct regular inspections and audits to ensure quality standards are met.
8. Manage operational budgets, ensuring efficient use of resources.
9. Address and resolve any operational issues or conflicts that arise.
10. .Drive to various sites as needed to oversee operations and support team members.

Preferred Candidate:

1. Proven experience managing large teams, particularly in security services.
2. Strong client relationship management skills with a focus on customer satisfaction.
3. Ability to work effectively with a diverse workforce from various nationalities.
4. Excellent organizational and multitasking abilities.
5. Strong leadership skills with a focus on team development and motivation.
6. Proficient in scheduling and performance management tools.
7. Ability to drive and travel to different sites as required.
8. Strong problem-solving skills and the ability to make decisions under pressure.
9. Commitment to maintaining high standards of service and operational excellence.
10. Experience in the GCC region is highly desirable.

Skills

• Hands-on experience in operations management, particularly in security sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in scheduling and performance evaluation techniques.
• Knowledge of client relationship management best practices.
• Ability to analyze data and make informed decisions.
• Familiarity with health and safety regulations in the workplace.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficient in Microsoft Office Suite and operational management software.