Manager - Payments Operations (Kuwaiti National)

Some careers prize diversity more than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

We are currently seeking an ambitious individual to join our Corporate and Inst Banking team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• The role-holder will be required to understand the regulatory environment we operate within, including the significant market-wide change programmes.
• Support the implementation of TOMs within country.
• Support operations to deliver the annual business plan in line with Global Business demand.
• Support operations for establishing Payments Operations goals in Production Quality, Service Quality, Financial Performance, and Operational Risk that meet Payments & Wholesale Operations targets.
• Support operations for ensuring global change programmes that impact Payments Operations and ensure they are fully supported, and any implications are fully understood.
• Support operations for the implementation of initiatives across Payments Operations as appropriate, liaising with resources from the Business and Change Delivery as necessary. Function as the key interface between Operations and Lines of Businesses in country.  Partner closely with the Global/Regional Operations team to deliver a best-in-class proposition to business partners.
• Actively identify and realize quality and timeliness improvements through automation, elimination, and standardization to deliver cost efficient, high quality and scalable services to business partners.
• Implement Operations strategy, by migrating work to the most appropriate, cost-effective location to leverage cost and efficiency benefits of Operations global capabilities. This can include outsourcing of work to a third party.
• Drive up customer advocacy through excellent customer relationships with the business/function heads.
• Ensure cohesive management and direction for country Payments Operations team.
• Drive best practice in the country.
• Ensure operational control and risk management by actively overseeing implementation of policies, procedures and regulatory requirements that include business continuity, operational risk, information security, and compliance requirements.

To be successful in the role, you should meet the following requirements:

Knowledge / Experience

• University Graduate
• Excellent knowledge of Payment Operations, including products, services, systems & processes.
• Excellent knowledge of Payment Remittance, Investigations, Screening, Charges Unit,
• Proven Track record of having worked within more than one MENAT Payments domain is desirable.
• Excellent understanding of Payment Systems within MENAT that have upstream or downstream relations with Payments Operations
• Good understanding of operational risk and controls
• Proven problem-solving skills with ability to consider alternative and lateral solutions.
• Able to communicate clearly and succinctly with senior stakeholders.
• Experience with preparation of content for and presentation to governance forums and senior stakeholders.
• Ability to prioritize and work independently under pressure within a team environment.
• Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
• Strong leadership, stakeholder management, resilience and influencing skills.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate.
• Ability to leverage resources outside of direct control to achieve goals

You’ll achieve more at HSBC.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.