Duties and Responsibilities:

• The role of Application Support Engineer is one of the more generalized positions in the IT world.
• We seek a good Application Support Engineer needs to have at good knowledge of database management, different operating systems and different programming languages.
• Identifying and Evaluate Technology Solutions:
•  A key member of the team responsible for using technology to improve business performance and strategy.
• Using one’s complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers.
• Problem Solve and Troubleshoot:
• Find and identify the root cause of an application malfunction, sometimes they find an issue too severe for them to address.
• Their duty in this scenario is to escalate the issue to their Senior Engineer or Technical Lead.
• Strong communication and interpersonal skills come in handy. 
• Ensure new users of an application have a smooth onboarding process.
• These users could be internal users of the company one works for, or they can be clients of an agency.
•  Anticipate and address potential issues before they become issues.
• Good organizational skills and a keen attention to detail.
• Work with cross-functional teams
• Support team on a daily basis to contribute to their employer’s overall IT needs and strategy.
•  Time management skills as well as leading team of support engineers

Application Support Engineer Skills

• Having a wealth of technical knowledge, they must also have the interpersonal skills to help users of said application.
• Excellent knowledge of SQL Databases & basic network configuration
• Working knowledge of .Net framework and C#
• Working knowledge of IT Hardware and Software (OS and Applications)
• Knowledge of cloud solution is a big plus
• Knowledge of payment eco systems is a big plus
• Ability to learn and master employer-specific software
• Complex problem solving and analysis skills
• Excellent written and verbal communication skills
•  Ability to diagnose & address application issues