Job description

Front Office Reservation will be the first point of contact for any customer who has a question or an issue with the services provided to the customer. He/she will be responsible for answering phone calls, checking room bookings, online and offline reservations and ensure customer satisfaction.

Responsibilities

• Greet customers and visitors with a positive, helpful attitude
• Making room bookings and reservations through online and offline methods
• Using Opera system to make sure customers bookings are confirmed
• Maintains a neat and clean appearance to represent a positive image of the company and its brand at all times
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations
• Manage incoming phone calls on the reception
• Informs customers and visitors by answering or referring inquiries.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information to the customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution and customer satisfaction
• Inform customer of offers and promotions

Skills

• 2+ years of reception or reservation and hotel experience preferred
• Knowledge and using hotel system Opera is must
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Ability to cooperate and support other members of team
• Strong verbal communication skills in the English and Arabic language
• Willingness to interact daily with customers from a wide range of cultures and backgrounds
• Must be comfortable working independently and making minor decisions without direct supervision
• Good sense of organization and keen attention to detail
• Ability to perform well in a fast-paced working environment
• Local and Overseas, Arabic speaking will be an advantage