Job description

About the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.

Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.

Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.
About the Job:

An opportunity has arisen for a Supervisorto join the Sports & Leisure Teamat Jumeirah Messilah Beach. The main duties and responsibilities of this role are:

• Supervising the daily operation of sports, fitness, and leisure facilities
• Leading, supporting, and motivating sports and leisure team members
• Allocating daily duties and monitoring staff performance
• Ensuring guests receive a high standard of customer service
• Handling guest enquiries, complaints, and operational issues professionally
• Supervising sports activities, fitness programs, recreational activities, and events
• Ensuring facilities and equipment are clean, safe, organized, and ready for use
• Carrying out regular facility, equipment, and safety checks
• Ensuring staff follow health and safety procedures and emergency procedures
• Responding appropriately to accidents, incidents, and emergencies
• Monitoring bookings and ensuring courts, activity areas, and facilities are used efficiently
• Coordinating with instructors, coaches, lifeguards, maintenance, housekeeping, security, and other departments
• Monitoring stock levels for sports equipment, uniforms, towels, and other operational supplies
• Reporting damaged or faulty equipment and following up on maintenance requirements
• Supporting staff training, inductions, and development
• Preparing staff rosters and helping ensure adequate staffing levels for each shift
• Maintaining accurate operational records, incident reports, checklists, and other documentation
• Supporting the organization and delivery of tournaments, competitions, classes, and special events
• Promoting sports and leisure programs, memberships, activities, and services to guests
• Ensuring company policies, operating procedures, and service standards are consistently followed
• Reporting operational issues, guest feedback, and team concerns to the Sports and Leisure Manager
• Taking responsibility for the smooth operation of the department during the manager's absence

About You:

• Should have 2-year minimum experience in Sports & Leisure in a five-star hotel. Work in a multicultural environment.
• Previous supervisory or team leadership experience
  
• Strong customer service and guest relations skills
  
• Ability to prepare staff rosters and organize daily workloads
  
• Good organizational and time-management skills
  

About the Benefits:

We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.