Job description

• Supervise and coordinate daily quick service operations (oil changes, tire services, inspections, minor repairs)
• Monitor service progress to ensure fast and efficient job completion without compromising quality
• Supervise and support service advisors and quick service staff
• Ensure proper use and maintenance of tools, equipment, and service bays
• Coordinate with parts department to maintain parts availability for quick service operations
• Maintain productivity and turnaround time KPIs for quick service lanes
•  Handle escalated customer complaints and ensure rapid resolution
• Maintain a clean, organized, and safe workshop environment
• Recommend process improvements to improve speed, quality, and customer experience
• Achieve departmental revenue targets while maintaining service quality, efficiency, and customer satisfaction.
• Ensure service advisors are informed of the latest technical updates, maintenance standards, and specifications to support accurate service recommendations and quality delivery.

Skills

• High school diploma or equivalent; technical or vocational automotive training preferred     
• Valid Driving License
• 2–5 years of experience in automotive service
• Strong knowledge of vehicle systems and repair processes