To serve as the vital technical bridge between the company's products and its customers. This role involves providing pre-sale and post-sale technical support, designing optimal system solutions using company products, preparing technical proposals, and ensuring customer success through expert guidance and problem-solving.

Duties & Responsibilities

1. Work closely with the Sales team to understand customer requirements, specifications, and application challenges.

2. Design, configure, and recommend optimal product or system solutions using the company’s portfolio to meet customer needs.

3. Develop detailed technical proposals, system layouts, schematics, and Bill of Materials (BOMs).

4. Conduct product presentations, demonstrations, and technical trainings for customers, distributors, and sales staff.

5. Perform application-specific calculations, simulations, or feasibility studies to validate proposed solutions.

6. Provide expert technical support to customers and field personnel during installation, commissioning, and operation.

7. Troubleshoot and resolve complex technical issues related to product application, performance, or integration.

8. Create and maintain application notes, technical documentation, and best practice guides.

9. Analyze field failures or performance data and collaborate with R&D/Quality teams to drive product improvements.

10. Manage technical aspects of sample requests and testing programs with key customers. 

11. Serve as the "voice of the customer" to the R&D and Product Management teams, providing feedback on market needs, feature requests, and competitive analysis.

12. Assist in the development of new products by defining application requirements and validating prototypes in real-world scenarios.

13. Participate in industry events, trade shows, and technical committees.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities. May provide technical guidance to junior staff or interns.

Job related Hazards

S.No. Job Hazard Precautions & Control Measures PPE if any

1 Electrical shock/arc flash Strict adherence to lock-out/tag-out (LOTO), use of insulated tools, de-energized testing where possible, high-voltage training. Voltage-rated gloves, face shield, insulating mat.

2 Ergonomic hazards , back injuries and MSDs (Musculoskeletal disorders) Designed work station to be fit to the office work on computers , provision of adjustable equipment N/A

3 Travel-Related Risks Adherence to company travel policy. Awareness of local safety conditions at customer sites (industrial plants, construction sites). Site-specific PPE (Hard hat, Safety vest, Safety shoes)

4 Slipping, Tripping, & Falling Hazards Vigilance and adherence to safety protocols in varied customer environments (factories, construction sites). Good housekeeping. Safety shoes with slip-resistant soles

5 Noise & Dust Exposure Adherence to site-specific requirements for hearing and respiratory protection in industrial settings. Hearing protection, Dust masks/respirators (as required)

Skills

EDUCATION, QUALIFICATIONS & EXPERIENCE LEVEL

-Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, or a related field relevant to the company's products (e.g., HVAC, Automation, Fluid Power).

-Minimum of 3+ years of experience in an application engineering, technical sales support, or field service engineering role in a relevant industry.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

-Deep technical knowledge of the company’s products and their applications within the target industry (e.g., HVAC systems, industrial automation, pump systems).

-Strong understanding of customer processes and system integration requirements.

-Excellent analytical and problem-solving skills, with the ability to troubleshoot complex systems.

-Proficiency in relevant technical software (e.g., CAD for system layout, simulation tools, selection/configurator software).

-Outstanding communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.

-Customer-focused mindset with strong commercial awareness.

-Ability to work independently and manage multiple projects/deadlines in a fast-paced environment.

-Willingness to travel to customer sites (approximately 25-40%).

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS

-Microsoft Office Suite (Advanced Excel, PowerPoint)

-CRM Software (e.g., Salesforce)

-Technical Software: CAD viewer/editor, product selection/configurator tools, simulation software.

-Collaboration Tools: MS Teams, Zoom