Overview of the role

The Assistant Store Manager is responsible for selling floor leadership, overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, maintaining the store standards on the selling floor and stockroom, and acts as second in command, assisting the store manager in the overall running of an individual store.

What you will do

People Development / HR

• Leads by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

Drive Sales & Profitability

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion
• Executes strategies to maximize store sales and control expenses

Operational Effectiveness

• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc.)
• Executes and complies with all company policies and store procedures

Skills

Required Skills to be successful

• Previous managerial experience in retail, with a proven track record of sales and profitability achievement.
• Effective communication and interpersonal skills to effectively engage with team members at all levels, Good English skills.
• Demonstrated commitment to putting the customer first, Ability to resolve customer issues, and deliver outstanding service.
• Strong organizational and problem-solving skills to manage complex operational challenges effectively.

What equips you for the role

Qualifications & Experience:

Minimum Qualifications and Knowledge:

High school education or equivalent preferred

Minimum Experience:

Minimum two years Senior Sales Associate experience with a proven track record for driving sales and profit results and training and developing a team of individuals

Job-Specific Skills:   

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
• Strong level of numeracy & literacy
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours

Behavioral Competencies:

• Strong analytical and time management skills.
• Excellent customer service.
• Good communication skills
• Collaborative teamwork approach.
• Proficiency in managing processes and reporting.