As a Restaurant Supervisor, you will lead a team of dedicated staff, overseeing daily operations and maintaining the highest standards of service and quality.

• Key Responsibilities:
• Taking and preparing order(s) and handing them to guests
• Receiving and dealing with guests in a friendly and professional manner
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
• Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience
• Handle all customer queries and comments to ensure customer satisfaction by acting as a host. Resolve customer complaints in a timely manner and to the guest satisfaction
• Escalate any concerns to senior management as appropriate
• Have a complete and thorough knowledge of all menu items including beverage items (cocktails, mocktails) as well as promotions, in order to be able to describe and recommend products to customers
• Driving sales by upselling/cross selling and working together as a team towards achieving the outlet targets
• Table service if applicable
• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay, if applicable
• Manage the employees on duty and ensure the highest standards of service are delivered to exceed customer expectations
• Planning and work scheduling (ensuring sufficient associates on shifts, holidays, work breaks and registration of sickness absence)
• Ensure food quality and consistency is delivered at all times
• Preparing semi-finished products in accordance with regulations
• Spreading rolls and putting toppings on
• Preparing and plating simple snacks
• Making hot beverages, like tea and coffee (follow outlet standards on coffee and coffee control)
• Preparing simple meals
• Stocking up the sales counter and maintaining it in a presentable state
• Operating an automated cash register, and compliance with HMSHost regulations on the cashier agreement, money handling and deposit
• Ensure cash handling procedures are adhered to and POS regulations are followed
• Taking and preparing order(s) and handing them to guests
• Receiving and dealing with guests in a friendly and professional manner
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
• Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience
• ·                  Handle all customer queries and comments to ensure customer satisfaction by acting as a host. Resolve customer complaints in a timely manner and to the guest satisfaction
• Escalate any concerns to senior management as appropriate
• Have a complete and thorough knowledge of all menu items including beverage items (cocktails, mocktails) as well as promotions, in order to be able to describe and recommend products to customers
• Driving sales by upselling/cross selling and working together as a team towards achieving the outlet targets
• Table service if applicable
• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay, if applicable
• Manage the employees on duty and ensure the highest standards of service are delivered to exceed customer expectations
• Planning and work scheduling (ensuring sufficient associates on shifts, holidays, work breaks and registration of sickness absence)
• Ensure food quality and consistency is delivered at all times
• Preparing semi-finished products in accordance with regulations
• Spreading rolls and putting toppings on
• Preparing and plating simple snacks
• Making hot beverages, like tea and coffee (follow outlet standards on coffee and coffee control)
• Preparing simple meals
• Stocking up the sales counter and maintaining it in a presentable state
• Operating an automated cash register, and compliance with HMSHost regulations on the cashier agreement, money handling and deposit
• Ensure cash handling procedures are adhered to and POS regulations are followed
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per brand and Municipality guidelines

Other activities

• Monitor stock levels to ensure optimum stock handling within the outlet
• Order replenishment as required in a timely manner to maintain availability
• Ensure outlet’s procedures are followed to reduce wastage of food and non-food items
• Ensure the HACCP related day to day activities are followed including filling of all necessary forms and paperwork
• Ensure standards of Expiry dates & FIFO are followed as per guidelines
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines
• Ensure health and safety and fire regulations are adhered to within the outlet
• Have complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices
• Entering data into time recording system
• Ensuring that the set goals are being pursued by means of cost control, usage reports, etc.
• Guaranteeing correct money streams in accordance with the cashier agreement
• Provide on-the-job training and oversee on-the-job training
• Takes part of the inventory procedure, alongside of the Assistant Manager
• Carry out additional tasks as instructed by management

Skills

• Strong leadership skills to effectively manage and motivate a diverse team in a fast-paced environment.
• Excellent communication abilities to interact with guests and staff, ensuring a seamless dining experience.
• Proficient in inventory management and cost control to maintain profitability and reduce waste.
• Problem-solving skills to address customer complaints and operational challenges swiftly and effectively.
• Knowledge of food safety regulations and best practices to ensure compliance and uphold quality standards.
• Ability to analyze financial reports and metrics to drive decision-making and enhance business performance.