The Institutional Trade Supervisor role is a pivotal position within our organization, focusing on the HORECA (Hotels, Restaurants, and Catering), Schools, Catering, Food Services, and B2B channels. This role is tailored for individuals who are passionate about driving sales and fostering relationships in the institutional sector. As a key player in our team, you will have the opportunity to shape strategies that directly impact our market presence and revenue growth. Your expertise will not only contribute to our success but also allow you to grow your career in an innovative and supportive environment.

In this role, you will be at the forefront of our institutional sales efforts, working closely with various stakeholders to understand their needs and deliver tailored solutions. You will be part of a vibrant team that values collaboration and creativity, ensuring that every member's voice is heard. We believe in investing in our people through continuous training and development programs, allowing you to enhance your skills and advance your career within the company. The potential for career progression is significant, as we are committed to promoting from within and recognizing talent.

As an Institutional Trade Supervisor, your strategic insights will help us navigate the complexities of the market and identify new opportunities for growth. You will lead initiatives that not only meet customer expectations but also exceed them, driving satisfaction and loyalty. This position is ideal for someone who thrives in a dynamic environment and is eager to make a meaningful impact on the business while advancing their own professional journey.

Responsibilities:

1. Develop and implement strategic sales plans tailored for the HORECA, Schools, Catering, and Food Services sectors, ensuring alignment with overall business objectives and market trends.
2. Build and maintain strong relationships with key clients and stakeholders, utilizing effective communication and negotiation skills to foster loyalty and repeat business.
3. Conduct market research and analysis to identify emerging trends, customer preferences, and competitive landscape, providing actionable insights to the management team.
4. Collaborate with the marketing team to create promotional materials and campaigns that resonate with institutional clients, enhancing brand visibility and market penetration.
5. Monitor sales performance metrics and prepare regular reports for senior management, highlighting achievements, challenges, and areas for improvement.
6. Lead training sessions for team members on best practices in sales techniques and product knowledge to ensure a high level of service delivery.
7. Coordinate with logistics and supply chain teams to ensure timely delivery of products to clients, addressing any issues that may arise during the process.
8. Participate in industry events, trade shows, and networking opportunities to promote the company’s offerings and establish connections with potential clients.
9. Continuously seek feedback from clients to enhance service delivery and product offerings, ensuring that customer satisfaction remains a top priority.

Skills

• Proven sales and negotiation skills, with a track record of achieving targets and driving revenue growth.
• Strong understanding of the HORECA and B2B sectors, with the ability to identify market opportunities and trends.
• Excellent communication and interpersonal skills, enabling effective collaboration with clients and team members.
• Analytical skills to assess market data and sales performance, translating insights into actionable strategies.
• Leadership capabilities, with experience in training and mentoring team members to enhance their skills.
• Project management skills to oversee multiple initiatives and ensure timely execution.
• Customer-focused mindset, dedicated to delivering exceptional service and fostering long-term relationships.