Key Roles in F&B Call Center
- Call Center Agents/Representatives: Responsible for handling high-volume inbound calls, greeting customers professionally, and taking food/beverage orders for delivery or pickup.
- Tele-sales/Inside Sales Representative: Focused on outbound calls to potential clients to introduce new F&B products, build relationships, and close sales, particularly for business-to-business (B2B) catering or supply.
- Dispatcher/Fleet Supervisor: Coordinates the delivery of food orders, ensuring smooth operations between the kitchen and the customer.
- Sales Coordinator (F&B): Supports the sales process, manages client inquiries, and ensures efficient product delivery, sometimes with 3-5 years of experience required in the local F&B market.
- Ability to work as part of a team - coordination required with Chef's team and delivery team.
Skills
- Communication: Strong verbal and written communication skills with a warm and friendly tone.
- Bilingual Proficiency: English / Arabic preferred
- Technical Literacy: Proficiency in Foodics systems and ordable sales software.
- Sales Expertise: Proven ability to negotiate, handle cash/payments, and meet ambitious targets.