The IT Support & Social Media Officer is responsible for ensuring the stability and availability of IT systems, ERP support (MS Dynamics 365), reporting, digital marketing activities, social media management, and website/e-commerce operations across head office and branches.

Key Responsibilities

1. IT & Technical Support

• Ensure daily availability and stability of local networks, Wi-Fi, internet, IP phones, and data links across head office and branches.
• Monitor and maintain security cameras, digital screens, fingerprint systems, KNET devices, printers, and scanners.
• Provide first-line support for Microsoft Dynamics 365 (ERP) and Retail POS systems.
• Manage Office 365, Outlook connectivity, and user awareness of spam and security alerts.
• Perform regular hardware, operating system, and software health checks and updates.
• Maintain NAS, file sharing, data access rights, archiving, and backups.
• Coordinate with vendors for printer and hardware maintenance.
• Provide IT support, training, and system setup for staff upon request.

2. ERP, POS & System Support

• Add and maintain items, pricing, promotions, and inventory movements in Dynamics 365.
• Handle posting errors, inventory adjustments, journals, and POS-related issues.
• Support staff with ERP and POS training and troubleshooting.

3. Reporting & Analytics

• Prepare daily, weekly, monthly, and quarterly reports from Dynamics 365, including:
• * Sales, stock on-hand, inventory aging, staff sales, and voided transactions.
• * Generate attendance and fingerprint system reports when required.
• * Prepare digital marketing and social media performance reports (reach, impressions, engagement, clicks, and sales impact).
• * Track website traffic and Facebook Ads performance.

4. Digital Marketing & E-Marketing

• Follow and execute the approved marketing calendar.
• Research and evaluate local events and marketing opportunities in Kuwait.
• Coordinate with operations for upcoming campaigns and promotions.
• Manage sponsored digital ads, targeting, performance tracking, and optimization.
• Prepare annual marketing calendars aligned with Kuwait official holidays and events.

5. Social Media Management

6. Website & E-Commerce Management

• Update and maintain company websites and e-commerce platforms.
• Monitor stock availability, payment gateways, orders, and system performance.
• Coordinate online orders with operations and print order summaries when needed.
• Update banners, images, products, promotions, and website content.
• Follow up with third-party applications and payment gateways for issues or updates.

Skills

Required Skills

• Strong knowledge of IT support, networking, and hardware troubleshooting
• Hands-on experience with Microsoft Dynamics 365/ ERP systems
• Good understanding of POS systems and retail operations
• Digital marketing and social media management skills
• Experience with Facebook Ads Manager and analytics
• Website and e-commerce management knowledge
• Strong reporting and data analysis skills
• Good communication and coordination skills
• Ability to handle multiple tasks and work independently

Experience & Qualifications

• 2–4 years experience in IT support, ERP systems, or a similar role
• Experience in retail, e-commerce, or multi-branch environments is a plus
• Bachelor’s degree in IT, Computer Science, Information Systems, or related field (preferred)
• Experience in Kuwait market is an advantage