Key Responsibilities:

• Answer incoming customer calls promptly and professionally.
• Provide information about products, services, pricing, and company policies.
• Handle customer inquiries, complaints, and requests with patience and clarity.
• Troubleshoot basic problems and provide appropriate solutions or escalate issues when necessary.
• Record and update customer information in the system accurately.
• Follow communication scripts, guidelines, and procedures when handling calls.
• Maintain a positive and helpful attitude to ensure a high-quality customer experience.
• Meet daily/weekly performance targets, such as call handling metrics and customer satisfaction scores.
• Collaborate with other departments when needed to resolve customer concerns.
• Keep up-to-date with product knowledge and company updates.

Skills

Qualifications:

• High school diploma or equivalent; further education is an advantage.
• Previous customer service or call center experience preferred but not required.
• Strong verbal communication and active listening skills.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer and typing skills.
• Fluency in both English and Arabic (spoken and written) is required.