We are seeking a dedicated and experienced Mall Supervisor to oversee daily operations at our retail establishment in Al Farawaniyah, Kuwait. The ideal candidate will be responsible for ensuring that the mall runs smoothly and efficiently, while providing a safe and pleasant shopping experience for all customers. This role requires strong leadership skills, excellent communication abilities, and a keen understanding of retail operations. The Mall Supervisor will work closely with various departments, including security, maintenance, and customer service, to ensure that all aspects of the mall are functioning optimally. The successful candidate will be proactive in addressing issues, implementing strategies to enhance customer satisfaction, and fostering a positive work environment for all staff members.

Responsibilities:

1. Supervise daily operations of the mall, ensuring compliance with company policies and procedures.
2. Manage and train mall staff, providing guidance and support to enhance their performance.
3. Monitor customer service levels and address any complaints or issues promptly and effectively.
4. Coordinate with security personnel to ensure the safety and security of all mall patrons and staff.
5. Oversee maintenance and cleanliness of the mall, ensuring that all areas are well-maintained and presentable.
6. Develop and implement promotional events and activities to attract customers and increase foot traffic.
7. Conduct regular inspections of the mall facilities to identify areas for improvement and report findings to management.
8. Prepare and analyze reports on mall performance, including sales, foot traffic, and customer feedback.
9. Collaborate with vendors and tenants to ensure their needs are met and foster positive relationships.
10. Implement strategies to enhance the overall shopping experience and promote customer loyalty.

Preferred Candidate:

1. Proven experience in retail management or supervisory roles, preferably in a mall or shopping center environment.
2. Strong leadership skills with the ability to motivate and inspire a diverse team.
3. Excellent communication and interpersonal skills to interact effectively with customers, staff, and vendors.
4. Problem-solving mindset with the ability to address issues quickly and efficiently.
5. Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
6. Ability to work flexible hours, including weekends and holidays, as needed.
7. Knowledge of retail operations and customer service best practices.
8. Proficient in using retail management software and MS Office applications.
9. Strong analytical skills to assess performance metrics and make data-driven decisions.
10. Passionate about providing exceptional customer experiences and enhancing the mall's reputation.

Skills

• Leadership: Ability to lead and manage a team effectively, fostering an environment of collaboration and motivation to achieve common goals.
• Customer Service: Strong focus on delivering exceptional customer experiences, addressing inquiries and resolving complaints to ensure satisfaction.
• Communication: Excellent verbal and written communication skills to interact with diverse groups, including customers, staff, and vendors.
• Problem-Solving: Proficient in identifying issues and implementing effective solutions quickly to maintain smooth operations.
• Organizational Skills: Strong ability to manage multiple tasks and prioritize responsibilities to ensure efficient mall operations.