Jobs For Faculty Of Social Work Graduates in Kuwait
13 Jobs Found
Ghulam Qadir<br><br>Kuwait full-time Remote<br><br>Electronics<br><br>EMPLOYER: American International University (AIU)<br><br>LOCATION: Kuwait<br><br>TYPE: Full-Time, Academic Affairs<br><br>START DATE: Spring Semester 2027<br><br>Requirements<br><br> PhD in Educational Psychology or closely related discipline Proven excellence in teaching undergraduate and/or graduate Psychology courses Record of research, publications, and professional achievements<br><br>Preferred<br><br> Exceptional interpersonal and communication skills Ability to integrate diverse cultural and ethical perspectives Commitment to fostering inclusive, multicultural academic environment Strong organizational skills<br><br>Responsibilities<br><br> Teach undergraduate and graduate courses in Psychology Develop and update course materials Assess student learning outcomes Contribute to program development and accreditation Engage in research and scholarly activities Provide academic advising Participate in departmental committees and community outreach Maintain office hours Proctor exams<br><br>About Aiu<br><br>Private institution founded in 2019. Offers American model of higher education. Programs in Engineering, Architecture and Design, and Business Administration. English as language of instruction.<br><br>APPLY: https://aiu.edu.kw/careers/jobs<br><br>Posted 2026-09-08 | 24 views<br><br>Apply Now
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<p><b>About The Client</b></p><p>A leading private multi-specialty hospital in Kuwait, providing high-quality, patient-centered healthcare across a wide range of medical and surgical specialties. The hospital is supported by experienced physicians, advanced medical technologies, and modern facilities, with a strong commitment to excellence, innovation, and compassionate care.</p><p><b>About The Role</b></p><p>A key clinical member of the Women's Health Integrated Care team, responsible for providing specialized psychological assessment, counseling, and therapeutic support services focused on promoting mental and emotional well-being across various stages of women's health.The role involves delivering evidence-based psychological interventions through individual and group therapy, conducting mental health assessments, formulating treatment plans, and supporting patients in managing anxiety, depression, stress, adjustment challenges, and other psychological concerns that may impact their overall well-being and quality of life.</p><p>Beyond direct clinical care, the Women's Health Psychologist contributes to multidisciplinary patient management, working closely with OB/GYNs, midwives, and allied health teams to ensure integrated, patient-centered care, accurate clinical documentation, outcome monitoring, psychoeducation, compliance with hospital quality standards, and continuous service improvement.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>About You</b></p><p><b>Ideal Candidate would have the following:</b></p><ul><li>Master's or Doctoral Degree in Clinical Psychology</li><li>Valid Psychology license or eligibility for licensure</li><li>3+ years of experience in:Women's Health</li><li>Perinatal Care</li><li>Integrated Care Settings</li><li>Proficiency in:Psychological Assessment Tools</li><li>EMR Documentation</li><li>Experience working within multidisciplinary healthcare teams</li><li>Strong empathy, active-listening skills, and cultural sensitivity</li><li>Knowledge of evidence-based psychological practices and outcome measures</li><li>Commitment to continuous learning and professional development</li><li>Strong collaboration, communication, adaptability, and patient-centered approach to care</li></ul><p><br></p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A thriving and well-respected British international school with a proud history of delivering outstanding education since 1978 is recruiting for the next academic year. Renowned for its strong sense of community and commitment to excellence, the school offers a vibrant, supportive environment where students are inspired to achieve their full potential and staff are valued as integral members of the learning journey. Following the English National Curriculum, the school combines high academic standards with a rich programme of extracurricular opportunities, all within a modern, well-resourced campus. Joining means becoming part of a welcoming, diverse international team dedicated to making a lasting impact on young learners.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A recognised teaching qualification (e.g. PGCE, QTS, or equivalent) </li><li>A relevant bachelor s degree in the subject or phase you wish to teach </li><li>Proven teaching experience within a British curriculum school </li><li>Strong classroom management skills and the ability to inspire and motivate students </li><li>A commitment to high academic standards and student achievement </li><li>Excellent communication and interpersonal skills </li><li>A collaborative approach and willingness to contribute to the wider school community </li><li>Flexibility, adaptability, and a positive professional attitude </li><li>Experience working in an international setting (desirable) </li><li>A commitment to safeguarding and promoting the welfare of children</li></ul><p></p></section>
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<p><b>About The Client</b></p><p>A leading private multi-specialty hospital in Kuwait, providing high-quality, patient-centered healthcare across a wide range of medical and surgical specialties. The hospital is supported by experienced physicians, advanced medical technologies, and modern facilities, with a strong commitment to excellence, innovation, and compassionate care.</p><p><b>About The Role</b></p><p>A key clinical member of the Children's Health Integrated Care Center, responsible for providing specialized psychological assessment, diagnosis, and evidence-based therapeutic interventions for children presenting with emotional, behavioral, and developmental needs. The role involves conducting comprehensive psychological assessments using standardized and play-based tools, developing individualized treatment plans, delivering individual and group interventions including cognitive behavioral therapy (CBT), play therapy, and family counseling, and equipping parents and caregivers with behavior-management strategies, communication techniques, and home-based support. Beyond direct patient care, the Pediatric Psychologist collaborates closely with pediatricians, nurses, and allied healthcare professionals to integrate mental health support into each child's care plan, while maintaining accurate clinical documentation, monitoring treatment outcomes using validated measures, developing psychoeducational resources and community outreach initiatives, promoting early mental health intervention, and supporting the delivery of safe, evidence-based, and patient-centered psychological services.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>About You</b></p><p>Ideal Candidate would have the following:</p><ul><li>Master's or Doctoral Degree in Clinical Psychology</li><li>Valid psychology license or eligibility for licensure in accordance with local regulatory requirements</li><li>Minimum 3 years of experience in pediatric psychology, child mental health, or child-development settings</li><li>Experience conducting psychological assessments using standardized child-assessment instruments and evidence-based therapeutic interventions</li><li>Strong experience delivering cognitive behavioral therapy (CBT), play therapy, family counseling, and caregiver support</li><li>Proficiency in EMR documentation and Microsoft Office</li><li>Strong communication, interpersonal, and multidisciplinary collaboration skills</li><li>Exceptional empathy, patience, and cultural sensitivity when working with children and their families</li><li>Commitment to evidence-based practice, quality improvement, patient-centered care, and continuous professional development</li></ul><p><br></p></div>
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<p><b>Responsibilities:</b></p><ol><li>Conduct comprehensive psychological assessments and evaluations to determine the mental health status of clients, utilising standardised tools and methodologies to ensure accurate diagnoses.</li><li>Develop individualised treatment plans based on assessment findings, incorporating evidence-based therapeutic techniques to address the specific needs of each client.</li><li>Provide ongoing psychotherapy and counselling services, employing various modalities such as cognitive-behavioural therapy and mindfulness, to facilitate client healing and growth.</li><li>Collaborate with multidisciplinary teams, including social workers and medical professionals, to create a holistic approach to client care that promotes overall well-being.</li><li>Document patient progress and treatment outcomes meticulously in compliance with regulatory standards, ensuring that all records are accurate and up to date.</li><li>Stay informed about the latest research and trends in psychology and psychiatry to continuously improve treatment methodologies and incorporate new findings into practice.</li><li>Participate in community outreach programmes to raise awareness about mental health issues and promote access to psychological services, enhancing the agency's visibility and impact.</li><li>Mentor and supervise junior staff and interns, providing guidance and support to foster their professional development and enhance team capabilities.</li><li>Engage in regular professional development activities, such as attending workshops and conferences, to maintain licensure and stay current with industry advancements.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Strong assessment and diagnostic skills to accurately evaluate mental health conditions and develop appropriate treatment plans.</li><li>Excellent communication abilities to effectively interact with clients, families, and multidisciplinary teams.</li><li>Proficiency in evidence-based therapeutic techniques, including cognitive-behavioral therapy and psychodynamic therapy.</li><li>Ability to work collaboratively in a team environment, fostering a culture of support and shared goals.</li><li>Commitment to ongoing professional development and staying updated with the latest research in psychology and psychiatry.</li><li>Strong organizational skills to manage multiple cases and maintain accurate documentation.</li><li>Empathy and compassion to build strong therapeutic relationships with clients, facilitating trust and openness.</li></ul></div>
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<p>A specialized behavior modification expert is sought for a center dedicated to addressing learning difficulties in Kuwait.</p><p><br></p><p>The role requires:</p><ul><li>Master's degree in psychology or special education or behavior modification.</li><li>Experience of no less than five years in the field of behavior modification for children.</li><li>Ability to assess behavior and prepare and implement individualized behavioral plans.</li><li>Experience in dealing with cases associated with learning difficulties.</li><li>Ability to measure progress and prepare reports and communicate with parents.</li><li>Collaboration within a multidisciplinary educational and rehabilitation team.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Ability to assess behavior and prepare and implement individualized behavioral plans.</p><p>Ability to measure progress and prepare reports and communicate with parents.</p><p>Collaboration within a multidisciplinary educational and rehabilitation team.</p><p><br></p></div>
<p>The Clinical Psychologist is responsible for providing comprehensive psychological assessment, diagnosis, and evidence-based therapeutic interventions for adult patients experiencing a wide range of emotional, behavioral, and psychological conditions. This role plays a vital part in delivering patient-centered mental healthcare by developing individualized treatment plans, promoting psychological well-being, and collaborating with multidisciplinary healthcare teams to achieve optimal clinical outcomes while maintaining the highest ethical and professional standards.</p><p>Key Responsibilities</p><ul><li>Conduct comprehensive psychological assessments, diagnostic evaluations, and clinical interviews for adult patients.</li><li>Develop individualized treatment plans based on clinical findings and patient needs.</li><li>Provide evidence-based psychotherapy for adults experiencing anxiety disorders, depression, trauma, PTSD, addiction and substance use disorders, stress-related conditions, and emotional or behavioral challenges.</li><li>Apply recognized therapeutic approaches such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), EMDR, or other evidence-based modalities as appropriate.</li><li>Monitor patient progress, evaluate treatment effectiveness, and adjust therapeutic interventions when necessary.</li><li>Maintain accurate, confidential, and timely clinical documentation, assessment reports, and treatment records in accordance with hospital policies and professional standards.</li><li>Provide psychological education and guidance to patients and, when appropriate, their families or caregivers.</li><li>Identify patients requiring crisis intervention and provide appropriate psychological support or referral.</li><li>Ensure compliance with ethical guidelines, professional regulations, hospital policies, and applicable healthcare legislation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>MOH license</li><li>Master's Degree in Clinical Psychology.</li><li>Minimum 5 years of clinical experience in a hospital or specialized mental health center.</li><li>Proven experience treating adult patients with addiction, trauma, anxiety disorders, depression, PTSD, and related psychological conditions.</li><li>Strong knowledge and practical experience in evidence-based therapeutic approaches, including CBT, DBT, ACT, EMDR, or other recognized treatment modalities.</li><li>Excellent psychological assessment, diagnostic, and case management skills.</li><li>Strong communication, interpersonal, and therapeutic relationship-building abilities.</li><li>Excellent command of the English language, both spoken and written.</li><li>Eligibility to obtain or hold professional licensure to practice as a Clinical Psychologist in the UAE.</li></ul>
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<span></span><p><span><strong>Internship Overview</strong></span></p><br> <p><span>The Onboarding Experience & Induction Intern will support the review and enhancement of the employee onboarding journey by assessing current processes, materials, and induction programs. The intern will assist in identifying improvement opportunities, researching best practices, and developing engaging onboarding content to enhance the new joiner experience.</span></p><br> <p><span><strong>Key Responsibilities</strong></span></p><br> <ul>
<li><span>Support the review and documentation of current onboarding processes and materials.</span></li>
<li><span>Assist in mapping the new joiner journey from pre-boarding through probation.</span></li>
<li><span>Conduct research on onboarding and induction best practices.</span></li>
<li><span>Support the redesign and enhancement of Day 1 induction content and activities.</span></li>
<li><span>Assist in creating onboarding content inventories, journey maps, and improvement recommendations.</span></li>
<li><span>Gather and analyze stakeholder and new joiner feedback.</span></li>
<li><span>Support HR projects related to onboarding, employee experience, and process improvement.</span></li>
</ul> <span><strong>Candidate Requirements</strong></span> <ul>
<li><span>Bachelor's Degree in Human Resources, Business Administration, Psychology, Communications, or a related field.</span></li>
<li><span>Fresh graduate or currently pursuing a relevant degree.</span></li>
<li><span>Strong communication and interpersonal skills.</span></li>
<li><span>Good research and analytical abilities.</span></li>
<li><span>Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.</span></li>
<li><span>Creative mindset with attention to detail.</span></li>
<li><span>Ability to work independently and as part of a team.</span></li>
<li><span>Strong interest in HR, employee experience, and organizational development.</span></li>
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</span><p><span><strong>Internship Overview</strong></span></p><br> <span>The Talent Pool & Market Mapping Intern will support the Talent Acquisition team in identifying and engaging potential talent for current and future hiring needs. The intern will conduct market research, map talent landscapes, build talent pipelines, and provide sourcing insights to support proactive recruitment strategies for critical and hard-to-fill roles.</span><br> <p><span><strong>Key Responsibilities</strong></span></p><br> <ul>
<li><span>Support the development and maintenance of talent pools for priority roles.</span></li>
<li><span>Research potential candidates, target companies, and talent communities.</span></li>
<li><span>Assist in creating market maps to identify where key talent is located.</span></li>
<li><span>Conduct competitor and industry talent research.</span></li>
<li><span>Support the creation of target company lists and sourcing recommendations.</span></li>
<li><span>Develop Boolean search strings and LinkedIn sourcing strategies.</span></li>
<li><span>Organize and maintain candidate and market intelligence databases.</span></li>
<li><span>Prepare research reports and sourcing insights for recruiters.</span></li>
<li><span>Support Talent Acquisition projects related to sourcing and workforce planning.</span></li> </ul>
<p><span><strong>Candidate Requirements</strong></span></p><br> <ul>
<li><span>Bachelor's Degree in Human Resources, Business Administration, Marketing, Psychology, or a related field.</span></li>
<li><span>Fresh graduate or currently pursuing a relevant degree.</span></li>
<li><span>Strong research and analytical skill.</span></li>
<li><span>Good communication and presentation skills.</span></li>
<li><span>Proficiency in Microsoft Excel, PowerPoint, and Word.Strong attention to detail and organizational skills.</span></li>
<li><span>Ability to collect, analyze, and present data effectively.</span></li>
<li><span>Interest in Talent Acquisition, recruitment, and market research.</span></li>
<li><span>Ability to work independently and collaboratively within a team.</span></li>
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<p><span>Manager – Student Well Being</span></p><br>
<p><span><span>Classification:</span>Enrollment & Student Affairs</span></p><br>
<p><span><span>Reports To:</span>Director – Student Affairs</span></p><br>
<p><span><span>Location:</span>Jahra, Kuwait</span></p><br> <p><span><span>About The American International University</span></span></p><br>
<p><span>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.</span></p><br> <p><span>For more information, visit:www.aiu.edu.kw</span></p><br> <p><span>Job Purpose</span></p><br>
<p><span>The Manager – Student Well Being is responsible for leading the University's student wellbeing services by developing, implementing, and overseeing programs that promote students' mental health, emotional wellbeing, resilience, and overall wellness. The role provides leadership for student wellbeing initiatives, counselling services, crisis intervention, and preventative education programs while fostering a supportive, inclusive, and healthy campus environment that contributes to student success and retention.</span></p><br> <p><span>Key Responsibilities</span></p><br>
<ul>
<li><span>Lead and oversee the University's Student Wellbeing Office and related wellbeing initiatives.</span></li>
<li><span>Supervise the Mental Health Counsellor and provide leadership, guidance, coaching, and professional support.</span></li>
<li><span>Develop and implement comprehensive student wellbeing strategies, programs, and services that promote mental health, emotional wellbeing, resilience, and healthy lifestyles.</span></li>
<li><span>Establish policies, procedures, and operational standards for student wellbeing and counselling services in accordance with University policies and professional best practices.</span></li>
<li><span>Coordinate student wellbeing awareness campaigns, workshops, seminars, wellness events, and preventative education initiatives.</span></li>
<li><span>Oversee the provision of counselling and referral services for students experiencing personal, emotional, psychological, or academic challenges.</span></li>
<li><span>Coordinate crisis intervention, risk assessment, and student support responses in collaboration with Student Affairs, Academic Affairs, Campus Security, and external healthcare providers when required.</span></li>
<li><span>Develop partnerships with healthcare providers, community organizations, and external specialists to strengthen student support services.</span></li>
<li><span>Collaborate with Student Affairs staff, faculty members, and other University departments to identify and support students requiring wellbeing interventions.</span></li>
<li><span>Monitor student wellbeing trends, service utilization, program effectiveness, and key performance indicators, preparing reports and recommendations for continuous improvement.</span></li>
<li><span>Ensure compliance with professional ethical standards, confidentiality requirements, University policies, and applicable laws governing student wellbeing services.</span></li>
<li><span>Manage departmental resources, budgets, and operational planning to ensure effective service delivery.</span></li>
<li><span>Support institutional initiatives that promote student engagement, retention, and overall student success.</span></li>
<li><span>Perform other duties as assigned.</span><br></li>
</ul> <p><span>Required Skills and Qualifications</span></p><br>
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<li><span>Strong knowledge of student wellbeing, mental health services, counselling program administration, and higher education student support.</span></li>
<li><span>Demonstrated experience managing wellbeing, counselling, or student support programs.</span></li>
<li><span>Strong understanding of crisis intervention, student development, and mental health promotion.</span></li>
<li><span>Excellent leadership, organizational, and project management skills.</span></li>
<li><span>Strong interpersonal, communication, and relationship-building abilities.</span></li>
<li><span>Ability to work collaboratively with academic and administrative departments, healthcare professionals, and external stakeholders.</span></li>
<li><span>High level of professionalism, integrity, discretion, and ability to manage highly confidential information.</span></li>
<li><span>Strong analytical, problem-solving, and decision-making skills.</span></li>
<li><span>Proficiency in Microsoft Office and student services or case management systems.</span></li>
</ul> <p><span>Education and Experience</span></p><br>
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<li><span>Master's degree in Psychology, Counselling, Social Work, Mental Health, Higher Education Administration, Student Affairs, or a related field from a reputable university.</span></li>
<li><span>Minimum of<span>5–10 years</span>of progressively responsible experience in student wellbeing, counselling services, mental health, student affairs, or higher education administration.</span></li>
<li><span>Minimum of<span>3–5 years</span>of leadership or supervisory experience.</span></li>
<li><span>Experience managing student wellbeing programs, counselling services, crisis intervention, and wellness initiatives within a higher education institution is highly desirable.</span></li>
<li><span>Professional licensure or certification in counselling, psychology, or a related discipline is considered an advantage.</span></li>
</ul> <p><span>How to Apply</span></p><br>
<p><span>Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs</span></p><br> <p><span>Applications will be reviewed on a rolling basis until the position is filled. The successful candidate is expected to commence employment immediately.</span></p><br> <p><span>AIU is an equal opportunity employer committed to academic excellence, professional integrity, and the principled governance of Kuwaiti higher education.</span></p><br> </div>
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<p><b>About The Client</b></p><p>A leading private multi-specialty hospital in Kuwait, providing high-quality, patient-centered healthcare across a wide range of medical and surgical specialties. The hospital is supported by experienced physicians, advanced medical technologies, and modern facilities, with a strong commitment to excellence, innovation, and compassionate care.</p><p><b>About The Role</b></p><p>Deliver evidence-based psychological care for patients with weight, metabolic, and digestive health conditions through comprehensive clinical assessments and individualized behavioral interventions. Conduct pre-bariatric surgery psychological evaluations and provide therapeutic support for obesity, diabetes, metabolic syndrome, IBS, IBD, and stress-related gastrointestinal disorders. Collaborate closely with endocrinologists, gastroenterologists, bariatric surgeons, and dietitians to integrate behavioral health into multidisciplinary treatment plans. Maintain accurate clinical documentation in compliance with JCI standards, hospital policies, and patient safety requirements, while contributing to quality improvement initiatives, clinical pathway implementation, and service excellence.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>About You</b></p><p>Ideal candidate would have the following:</p><ul><li>Bachelor's and Master's Degree in Clinical Psychology from an accredited university approved by the Ministry of Higher Education in Kuwait.</li><li>Minimum 3 years of post-Master's experience treating psychological patients in weight, metabolic, and digestive health.</li><li>Prior experience working in a hospital or clinical setting.</li><li>Experience conducting clinical, cognitive, psychosocial<b>, </b>and<b> </b>pre-bariatric surgery psychological evaluations.</li><li>Experience providing evidence-based therapy for patients with obesity, diabetes, metabolic syndrome, IBS, IBD, and stress-related gastrointestinal symptoms.</li><li>Strong skills in cognitive behavioral strategies, emotional strength, and diplomatic care delivery.</li><li>Experience working collaboratively with endocrinologists, gastroenterologists, bariatric surgeons, and dietitians within multidisciplinary teams.</li><li>Ability to assume greater clinical responsibility calmly within a fast-paced hospital environment.</li><li>Proficiency in EMR systems, hospital database navigation, and clinical resource optimization.</li><li>Commitment to evidence-based practice, patient-centered care, continuous learning, teamwork, and professional ethics.</li></ul><p><br></p></div>
Ghulam Qadir<br><br>Kuwait full-time Remote<br><br>Psychologist<br><br>Employer: Taiba Hospital<br><br>Location: Kuwait<br><br>Apply: https://careers.taibahospital.com/jobs/6109997-women-s-health-psychologist<br><br>Contact: Fatema Hussain, Talent Acquisition Manager<br><br>Job Code: WH-002 | Grade: A3<br><br>Reporting to: Women's Health Integrated Care Center<br><br>At Taiba Hospital, genuine care nurtures body and mind. As the Women's Health Psychologist, you will deliver compassionate, evidence-based mental health support for women from prenatal to menopause.<br><br>Your Impact<br><br> ≥ 90% patient satisfaction with psychological counseling ≥ 80% of clients complete their care plans and report improved well-being Reduction in anxiety/depression scores by an average of 20% within three months ≥ 75% of referrals from OB/GYN or Women's Health teams completed<br><br>What You Will Do<br><br> Deliver Individual & Group Therapy – Provide tailored CBT, mindfulness, or supportive counseling for women across the lifespan (e.g., perinatal, menopausal, chronic-illness) Conduct Assessments & Diagnostics – Use validated tools to evaluate mental health status and formulate treatment plans Collaborate in Integrated Care – Work alongside OB/GYNs, midwives, and other specialists to embed mental-health interventions in holistic care pathways Develop Psychoeducation Resources – Create workshops and materials on stress management, postpartum adjustment, and self-care strategies Monitor Outcomes & Adjust Plans – Track progress via standardized measures; refine therapy approaches based on data and patient feedback Promote Mental-Health Awareness – Lead department huddles and community outreach to destigmatize psychological support<br><br>How Success Is Measured<br><br> Client completion and engagement rates in therapy programs Average change in validated mental-health scores (e.g., PHQ-9, GAD-7) Referral-to-first-session turnaround time (≤ 7 days) Attendance and feedback from psychoeducation sessions<br><br>Requirements<br><br> Master's or Doctoral degree in Clinical Psychology (license or eligibility required) 3+ years experience in women's health, perinatal, or integrated-care settings Proficiency with psychological assessment tools and EMR documentation Strong empathy, active-listening skills, and cultural sensitivity Collaborative mindset to work seamlessly with multidisciplinary teams Commitment to continuous learning and evidence-based practice<br><br>Competencies<br><br> Patient-First Empathy, Clinical Expertise, Collaborative Influencer, Communication Clarity, Adaptable Resilience<br><br>Posted 2026-06-27 | 1268 views<br><br>Apply Now
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>