AccorHotel jobs

<p>We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.</p> <ul> <li>Greet and welcome guests in a warm and professional manner</li> <li>Perform efficient check-in and check-out procedures</li> <li>Handle reservations, cancellations, and modifications accurately</li> <li>Respond to guest inquiries and provide information about hotel services and local attractions</li> <li>Manage incoming calls and emails promptly and courteously</li> <li>In charge of planning of the FO department during the night. </li> <li>Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&amp;B, FO ).</li> <li>Ensure applying the Night Auditor policy &amp; procedure attached to Job Description.</li> <li>Process payments and maintain accurate financial records</li> <li>Coordinate with other departments to fulfill guest requests and resolve issues</li> <li>Ensure the reception area is clean, organized, and presentable at all times</li> <li>Assist with administrative tasks as needed</li> <li>Stay updated on hotel policies, promotions, and events to provide accurate information to guests</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Previous experience in a customer-facing role, preferably in hospitality</li> <li>Excellent communication and interpersonal skills</li> <li>Fluency in English and Arabic; additional languages are a plus</li> <li>Strong organizational skills and attention to detail</li> <li>Ability to remain calm and professional under pressure</li> <li>Flexibility to work in shifts, including evenings, weekends, and holidays</li> <li>Basic computer skills and familiarity with hotel management software</li> <li>Knowledge of local attractions and services in Kuwait City</li> <li>High school diploma or equivalent; higher education in hospitality is a plus</li> <li>Positive attitude and enthusiasm for delivering exceptional customer service</li> <li>Ability to multitask and prioritize in a fast-paced environment</li></ul>

<p><b>POSITION PURPOSE</b></p> <p>As our Overnight Safety &amp; Security Supervisor, you will support our Security Manager in enhancing the safety and security of our property, improving team performance, and ensuring consistent oversight of the department s overnight operations. You will lead nightly safety and security operations, ensure compliance with established protocols, and serve as a vital leader within the department.</p> <p> </p> <p><b><br></b></p><p><b>ESSENTIAL FUNCTIONS</b></p> <p>Responsible for providing service within Fairmont &amp; Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following:</p> <ul> <li>Lead the Overnight Safety and Security team, ensuring uninterrupted safety and security operations and aligning efforts with departmental objectives, safety protocols and company policies</li> <li>Conduct routine patrols to maintain a safe environment for guests, employees, and property assets.</li> <li>Monitor and address safety hazards, security risks, and unauthorized activities.</li> <li>Assist the Night Manager during emergency situations by conducting drills and managing real-time incidents. </li> <li>Respond to incidents promptly and oversee the coordination of emergency responses, acting as the point of contact</li> <li>Administer first aid/CPR when necessary and coordinate with emergency medical services.</li> <li>Provide guidance to guests and employees during emergencies, ensuring safety and order.</li> <li>Oversee and monitor CCTV, alarm systems, and secure access points to maintain comprehensive surveillance.</li> <li>Conduct and document key control audits while safeguarding sensitive information.</li> <li>Ensure compliance with local and corporate safety regulations, including fire safety standards and liquor laws.</li> <li>Assist with scheduling and labor management</li> <li>Investigate safety and security incidents involving guests or employees, including collecting information, documenting findings, and producing detailed, confidential reports.</li> <li>Maintain consistent documentation of incidents, audits, and patrols and ensure a seamless handover to relevant parties.</li> <li>Manage disturbances and resolve conflicts in accordance with company policies.</li> <li>Address guest complaints with professionalism and issue trespass notices when appropriate.</li> <li>Train, coach, and mentor team members to enhance performance and build capacity.</li> <li>Facilitate regular team meetings to review safety protocols, operational updates, and department goals</li> <li>Address guest service needs promptly while prioritizing safety and security.</li> <li>Foster positive relationships with team members and other departments to ensure collaboration in problem-solving.</li> <li>Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.</li> <li>Focus attention on guest needs, remaining calm and courteous at all times.</li> <li>Promote and enforce health and safety awareness and emergency procedures.</li> <li>Follow hotel and departmental policies, procedures and service standards.</li> <li>Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.</li> <li>Actively participate and promote the Fairmont Kea Lani, Maui s environmental program and department specific initiatives in working towards sustainable operations.</li> <li>Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty.Company Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Your experience and skills include: </strong></p> <ul> <li>Previous experience in a Security role is required </li> <li>Previous Safety experience is required most preferred in hospitality industry .</li> <li>Valid Advanced Level First Aid is an asset </li> <li>Experience in fire fighter training, WHMIS and/or other safety courses is an asset </li> <li>Excellent communication and organization skills in Arabic &amp; English.</li> <li>Proficient in Microsoft Office applications, specifically Word and Excel </li> <li>Proven ability to manage and prioritize critical tasks and work well under pressure &amp; stressful situations </li> <li>Ability to deal effectively with the public in conflict situations </li> <li>Highly responsible, flexible and reliable </li> <li>Ability to work well under pressure in a fast-paced environment </li> <li>Ability to work cohesively with fellow colleagues as part of a team with minimal supervision </li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul>

Job Description <div> <p>This position is responsible for ensuring smooth daily restaurant and bar operations, supervising team members, and delivering high-quality F&amp;B service in accordance with hotel standards to maximize guest satisfaction and revenue. Inspect all outlets to ensure cleanliness, readiness, and proper equipment functionality. Ensure all team members report on time and are present in their assigned stations before service starts. Oversee guest service delivery to ensure orders are served correctly, promptly, and courteously. Supervise junior staff and casual workers to ensure timely task completion and adherence to departmental standards.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Minimum Secondary / High School education or higher</li> <li>Minimum 2 years of relevant experience in a similar supervisory capacity in Bar</li> <li>Good command of English (spoken and written); other language skills are an advantage.</li> <li>Working knowledge of Microsoft Excel, Word, and PowerPoint.</li> <li>Additional certification in Food &amp; Beverage or hospitality is an advantage.</li></ul></div>

<p>The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>1. Housekeeping Operations</strong> </p> <ul> <li> <p>Plan, organize, and supervise daily housekeeping operations.</p> </li> <li> <p>Ensure guest rooms and public areas meet established cleanliness and presentation standards.</p> </li> <li> <p>Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.</p> </li> <li> <p>Ensure rooms are prepared and released according to hotel standards and operational requirements.</p> </li> <li> <p>Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.</p> </li> <li> <p>Establish and maintain effective cleaning procedures, checklists, and quality standards.</p> </li> <li> <p>Ensure proper handling of lost and found items.</p> </li> </ul> <p> <strong>2. Team Leadership &amp; Staff Management</strong> </p> <ul> <li> <p>Recruit, train, coach, and develop housekeeping employees.</p> </li> <li> <p>Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.</p> </li> <li> <p>Conduct daily briefings and communicate operational priorities to the team.</p> </li> <li> <p>Monitor employee performance, attendance, grooming, and discipline.</p> </li> <li> <p>Provide regular performance feedback and recommend training or development programs.</p> </li> <li> <p>Maintain a positive, professional, and service-oriented working environment.</p> </li> </ul> <p> <strong>3. Quality &amp; Guest Satisfaction</strong> </p> <ul> <li> <p>Maintain consistent hotel cleanliness and housekeeping standards.</p> </li> <li> <p>Respond promptly to guest complaints and special requests related to housekeeping.</p> </li> <li> <p>Follow up on guest feedback and implement corrective actions where required.</p> </li> <li> <p>Work closely with other departments to resolve guest and operational issues.</p> </li> <li> <p>Support the hotel's guest satisfaction and service quality objectives.</p> </li> </ul> <p> <strong>4. Inventory &amp; Cost Control</strong> </p> <ul> <li> <p>Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.</p> </li> <li> <p>Maintain appropriate inventory levels and establish par-stock requirements.</p> </li> <li> <p>Control departmental expenses and minimize unnecessary consumption and wastage.</p> </li> <li> <p>Conduct regular inventory and linen counts.</p> </li> <li> <p>Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.</p> </li> <li> <p>Work with Purchasing and Finance to manage departmental procurement and budgets.</p> </li> </ul> <p> <strong>5. Hygiene, Safety &amp; Compliance</strong> </p> <ul> <li> <p>Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.</p> </li> <li> <p>Ensure cleaning chemicals are stored, labeled, and used correctly.</p> </li> <li> <p>Conduct regular checks of housekeeping equipment and work areas.</p> </li> <li> <p>Ensure employees follow proper occupational health and safety procedures.</p> </li> <li> <p>Implement appropriate procedures for emergencies, accidents, and hazardous situations.</p> </li> </ul> <p> <strong>6. Administration &amp; Reporting</strong> </p> <ul> <li> <p>Prepare housekeeping departmental reports, schedules, forecasts, and budgets.</p> </li> <li> <p>Monitor occupancy-related staffing requirements and productivity.</p> </li> <li> <p>Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.</p> </li> <li> <p>Participate in management meetings and communicate departmental performance and challenges.</p> </li> <li> <p>Develop and update housekeeping SOPs and operational procedures.</p> </li> </ul> <p> <strong>7. Interdepartmental Coordination</strong> </p> <ul> <li> <p>Coordinate closely with Front Office, Engineering, Food &amp; Beverage, Security, Human Resources, and other departments.</p> </li> <li> <p>Communicate room maintenance issues to Engineering and follow up until completion.</p> </li> <li> <p>Support hotel events, VIP arrivals, group arrivals, and special functions.</p> </li> <li> <p>Participate in hotel-wide projects and initiatives as assigned by management.</p> </li> </ul> <p> <strong>Key Performance Indicators (KPIs)</strong> </p> <ul> <li> <p>Guest satisfaction and housekeeping-related guest feedback</p> </li> <li> <p>Guest room cleanliness scores</p> </li> <li> <p>Public area cleanliness standards</p> </li> <li> <p>Room turnaround and readiness</p> </li> <li> <p>Housekeeping productivity</p> </li> <li> <p>Departmental budget and cost control</p> </li> <li> <p>Linen and amenity consumption</p> </li> <li> <p>Staff attendance and turnover</p> </li> <li> <p>Training completion and employee performance</p> </li> <li> <p>Compliance with hygiene, safety, and hotel SOPs</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Knowledge and Experience</strong> </p> <ul> <li>Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)</li> <li>Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards</li> <li>Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts</li> <li>Good command of English (especially for cross-department communication and handling guest requests)</li> <li>Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking</li> <li>Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling</li> </ul> <p> <strong>Competencies</strong> </p> <ul> <li>Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)</li> <li>Sharp eye for detail, cleanliness, and room presentation standards</li> <li>Problem-solving mindset to handle guest complaints and room maintenance issues quickly</li> <li>Ability to work under pressure, manage tight room turnaround times during peak seasons/full house</li> <li>Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas</li> <li>Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering</li> <li>Polished appearance and professional grooming standards at all times</li></ul>