Job description

The successful candidate will be responsible for providing exceptional customer service, managing inquiries, and ensuring effective communication with clients. Key responsibilities include:

• Welcoming clients at the office and responding to their inquiries via phone, WhatsApp, and email.
• Receiving documents and identifying request requirements, including translation language, service type, and delivery method.
• Clarifying pricing and delivery timelines according to office policy, preparing quotes and invoices.
• Recording translation requests and client data, updating the status of each request.
• Coordinating with translators and tracking workflow, informing clients of any updates.
• Printing and coordinating documents in both Arabic and English using Microsoft Office applications.
• Inputting data and verifying names, numbers, and dates against original documents.
• Ensuring completeness of files and attachments before delivery, referring linguistic reviews to the specialized translator.
• Creating documents and scanning them, converting to PDF, and organizing both paper and electronic files.
• Collecting payments, recording transactions, and issuing receipts according to office procedures.
• Delivering requests to clients and addressing comments and complaints, escalating issues as necessary.
• Maintaining confidentiality of client documents and information.

Skills

Key Responsibilities:

• Welcoming clients at the office and responding to their inquiries via phone, WhatsApp, and email.
• Receiving documents and identifying request requirements, including translation language, service type, and delivery method.
• Clarifying pricing and delivery timelines according to office policy, preparing quotes and invoices.
• Recording translation requests and client data, updating the status of each request.
• Coordinating with translators and tracking workflow, informing clients of any updates.
• Printing and coordinating documents in both Arabic and English using Microsoft Office applications.
• Inputting data and verifying names, numbers, and dates against original documents.
• Ensuring completeness of files and attachments before delivery, referring linguistic reviews to the specialized translator.
• Creating documents and scanning them, converting to PDF, and organizing both paper and electronic files.
• Collecting payments, recording transactions, and issuing receipts according to office procedures.
• Delivering requests to clients and addressing comments and complaints, escalating issues as necessary.
• Maintaining confidentiality of client documents and information.