About the Role

We are seeking a highly skilled Customer Care Executive who speaks native Kuwaiti Arabic with excellent communication skills. You will support customers over phone, chat, and email, ensuring a seamless, empathetic, and solution-oriented experience. This is a fully remote role, ideal for individuals comfortable working from home with a professional setup.

Key Responsibilities

• Handle inbound and outbound customer calls in native Kuwaiti Arabic with clear, natural pronunciation and accent.
• Assist customers with inquiries, product/service information, troubleshooting, and issue resolution.
• Maintain high customer satisfaction by delivering prompt, professional, and friendly service.
• Log customer interactions accurately in CRM systems.
• Escalate complex issues to the appropriate departments as needed.
• Follow communication scripts, SOPs, and compliance guidelines.
• Meet performance metrics: response time, call quality, resolution rate, and customer satisfaction.

Required Qualifications

• Native Kuwaiti Arabic speaker (must have authentic accent and dialect).
• Excellent verbal and written communication skills in Arabic; English proficiency is a plus.
• Previous experience in call centers, customer support, or customer-facing roles is preferred.
• Ability to work from home with minimal supervision.
• Strong problem-solving skills and a customer-first mindset.
• Ability to stay calm, patient, and empathetic in difficult customer situations.

Technical / Work-From-Home Requirements

• Quiet workspace suitable for professional calls.
• Reliable high-speed internet connection.
• Laptop/desktop with updated operating system.
• Quality headset with noise-cancelling microphone.

What We Offer

• Competitive salary (based on Kuwait market standards).
• Remote working flexibility.
• Performance-based incentives.
• Training and career development opportunities.
• Supportive and collaborative work culture.

Skills

Desired Skills

• Authentic Kuwaiti Arabic fluency with clear diction, natural local expressions, and strong cultural understanding.
• Strong active listening and the ability to understand customer emotions and adapt tone accordingly.
• High empathy and patience, especially when handling difficult customers or complex issues.
• Ability to multitask across calls, chats, and CRM tools efficiently.
• Strong problem-solving and analytical thinking to resolve customer issues quickly.
• Good understanding of customer service etiquette and call-handling best practices.
• Familiarity with GCC customer communication styles and expectations.
• Proficiency in using customer support tools (Zendesk, Freshdesk, Salesforce Service Cloud, or similar).
• Strong time-management and self-discipline, especially in a remote setting.
• Ability to work in rotating shifts (if required).
• English communication skills (spoken and written) preferred.
• Basic technical troubleshooting skills for common customer issues (internet, app usage, login, etc.).
• Ability to document conversations accurately and clearly.