We are seeking a dedicated and skilled Application Support Engineer to join our dynamic team on a leading banking outsourcing project. In this role, you will be responsible for providing high-quality application support and ensuring the smooth operation of our applications and systems. You will work closely with our clients to understand their needs and deliver effective solutions that enhance their experience. As an Application Support Engineer, you will play a crucial role in troubleshooting issues, performing system maintenance, and implementing upgrades. Your technical expertise will be essential in helping our team to maintain a robust and efficient application environment.
Responsibilities:
- Provide technical support for application-related issues, ensuring timely resolution and minimal disruption to client operations.
- Monitor application performance and conduct regular maintenance to ensure optimal functionality.
- Collaborate with cross-functional teams to identify and implement enhancements and upgrades to existing applications.
- Document troubleshooting processes and solutions to build a comprehensive knowledge base for future reference.
- Assist in the development and execution of testing plans to validate application functionality and performance.
- Train end-users on application features and best practices to maximize user satisfaction and effectiveness.
- Analyze system logs and metrics to identify potential issues and recommend preventive measures.
- Stay updated with the latest industry trends and technologies to continuously improve application support processes.
- Act as a liaison between clients and development teams to communicate technical requirements and feedback.
- Participate in on-call support rotation to provide after-hours assistance as needed.
Preferred Candidate:
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
- Proficiency in application support tools and methodologies, with a focus on customer service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with a strong commitment to delivering high-quality support and solutions.
- Experience in a recruitment agency or HR technology environment is a plus.
- Adaptability to learn new technologies and applications quickly.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Proven ability to work under pressure and meet deadlines while maintaining professionalism.
- A proactive approach to identifying opportunities for process improvement and efficiency.
Skills
- Technical Troubleshooting: Proficient in diagnosing and resolving application issues, ensuring minimal downtime and optimal performance for users.
- Database Management: Knowledge of database systems like SQL, Oracle to assist in data retrieval and manipulation as needed for application support.
- Customer Service Orientation: Strong focus on understanding client needs and delivering exceptional service to enhance user satisfaction.
- Documentation Skills: Ability to create clear and comprehensive documentation for processes, solutions, and user guides to facilitate knowledge sharing.
- Collaboration: Experience working in cross-functional teams, effectively communicating technical information to non-technical stakeholders.