The Receptionist & Secretary role at our Dental Center & Clinic in Kuwait is a vital position that ensures smooth operations and exceptional customer service. This role is ideal for individuals who are organized, detail-oriented, and possess excellent communication skills. As the first point of contact for our patients, the Receptionist & Secretary will play a crucial role in creating a welcoming environment and facilitating efficient clinic operations.

Responsibilities:

1. Greet and assist patients upon arrival, ensuring a positive first impression.
2. Manage appointment scheduling and confirm patient visits to optimize clinic workflow.
3. Handle incoming calls and inquiries, providing accurate information about services and procedures.
4. Maintain patient records and ensure confidentiality in compliance with health regulations.
5. Process patient payments and insurance claims accurately and efficiently.
6. Coordinate with dental staff to ensure seamless communication and patient care.
7. Manage office supplies and inventory, placing orders as necessary.
8. Assist in administrative tasks such as filing, data entry, and report generation.
9. Handle patient follow-ups and reminders to enhance patient engagement.
10. Participate in team meetings and contribute to improving clinic operations.

Preferred Candidate:

1. Strong interpersonal and communication skills.
2. Proficient in Microsoft Office Suite and clinic management software.
3. Ability to multitask and prioritize effectively in a fast-paced environment.
4. Detail-oriented with excellent organizational skills.
5. Friendly and approachable demeanor with a customer service mindset.
6. Ability to work independently and as part of a team.
7. Fluency in English; knowledge of Arabic is a plus.
8. Willingness to learn and adapt to new procedures.
9. Previous experience in a healthcare setting is preferred.
10. Professional appearance and demeanor.

Skills

• Excellent verbal and written communication skills.
• Proficiency in office management software and tools.
• Strong organizational and time management abilities.
• Customer service excellence and conflict resolution skills.
• Basic knowledge of medical terminology and procedures.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with billing and insurance processes.
• Team collaboration and interpersonal skills.