- IW Express is a provider of domestic and international shipping, parcel pick-up, delivery and return management services for the B2B2C segment.
- IW Express is at the forefront of transforming logistics through innovative solutions and a commitment to excellence.
- As a small but rapidly expanding company, we take pride in our collaborative and energetic work culture.
- We are looking for talented individuals to be a part of our growing Customer Service Team
As a Customer Service Agent, your role would be to:
- Provide a professional and courteous service to all our customers
- Serve as the main point of contact for customer inquiries via phone, email, and chat
- Provide accurate and timely information regarding shipments, delivery schedules, and product availability
- Process shipments in a timely manner
- Resolve customer issues and concerns promptly, ensuring a positive and satisfactory resolution
Requirements
- applicants with bilingual fluency (Arabic & English)
- Excellent communication and interpersonal skills
- Willingness to learn and adapt to work environment