Job description

Job Summary

To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.

Customer Service

• Acknowledges customers with greeting and smiling
• Being constantly presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Assists customers with packing when necessary/guides customer to delivery area
• Takes extra care in handling customers’ purchases
• Provides customers with accurate information
• Ensures customer’s info. updated and offers forwarding invoices via email
• Explains return & exchange policy

Sales

• Obtains excellent and updated knowledge of all products & services
• Being aware of all in-store promotions; discounts, credit, coupons and etc…
• Promotes gift cards with focus on customer benefits
• Promotes warranty programs highlighting its benefits to customers (if applicable)
• Promotes Telly cards explaining features, options and benefits

Operations

• Expedites customer payments effectively in an efficient manner
• Applies all POS procedures as instructed by store management.
• Maintains cash desk / packing area always clean and tidy
• Follows organizational rules and regulations / Policy & Procedures
• Follows company’s safety and security procedures
• Handles cash/credit payments and accurately counts customers’ money
• Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Masters computer applications in finalizing customers’ payments

• Overall 1+ years of experience
• Good English language
• Good communication skills