Job description

Job Description

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

• Greet, acknowledge, seat and farewell guests professionally.

  
  
  

• Recognize VIP and regular guests and coordinate personalized service.

  
  
  

• Manage reservations, special requests, guest profiles and reservation notes.

  
  
  

• Manage seating plans, waitlists, queues and table availability.

  
  
  

• Coordinate table allocation with Floor Manager and service team.

  
  
  

• Handle guest inquiries, complaints and service recovery.

  
  
  

• Maintain guest interaction and complaint records.

  
  
  

• Guide and coach junior hostesses and FOH staff.

  
  
  

• Allocate host-desk duties and monitor performance.

  
  
  

• Coordinate guest information with managers and service staff.

  
  
  

• Maintain host desk, entrance and guest areas.

  
  
  

• Handle telephone calls and reservation inquiries.

  
  
  

• Support promotions, guest loyalty and revenue objectives.

  
  
  

• Prepare reports on guest feedback, VIP activity and service trends.

  
  
  

• Complete shift handovers and ensure the host area is ready for the next shift

  
  
  

Experience & Qualification

• Minimum 2-3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.

  
  
  

• Senior/supervisory experience preferred.

  
  
  

• Diploma or Bachelor's degree in Hospitality Management, Business Administration or related field preferred.

  
  
  

• Experience with reservations, waitlists, VIP guests, complaints and service recovery.

  
  
  

• Sales, loyalty activities or special-event experience is an advantage.

  
  
  

Benefits:

✔ Salary : 500 - 600 KD

✔ Accommodation & Transportation Provided

• Minimum height: 165 cm

  
  
  

• Fit appearance and professional grooming.

  
  
  

• Fluent Arabic & English; additional languages advantageous.

  
  
  

• Confident, presentable and warm personality.

  
  
  

• Excellent guest-relations and interpersonal skills.

  
  
  

• Strong organization and reservation-management skills.

  
  
  

• Good complaint handling and problem-solving ability.

  
  
  

• Leadership skills to guide junior staff.

  
  
  

• Comfortable with reservation systems, tablets, QR feedback tools and MS Office.