Provide day-to-day onsite IT support for Landmark Hospitality offices and sites. Handle incidents and service requests through the ITSM/ticketing tool. Troubleshoot desktops, laptops, printers, phones, POS, network, Wi-Fi, and other IT devices. Support user onboarding, device setup, password reset, account unlock, and access-related requests. Provide Level 1 SOP-based support for business applications and escalate to the application/vendor team when required. Coordinate with third-party vendors for application, infrastructure, ISP, hardware, and AMC-related issues. Support basic server, network, firewall, VPN, and connectivity checks with remote teams. Assist in endpoint security, patching, vulnerability remediation, and IT audit activities. Maintain proper ticket updates, closure notes, asset details, and daily support status. Support P1/P2 incidents with immediate coordination and timely escalation. Ensure SLA compliance, user satisfaction, and quality communication.
Desired Candidate Profile
Minimum 5+ years of IT support experience preferred. Engineer with valid Driving License and Car is required.