The Ladies Club Receptionist at our prestigious hotel in Al Kuwait plays a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere for our female guests. This position is ideal for individuals who are passionate about hospitality and have a keen eye for detail. The receptionist will be the first point of contact for guests, responsible for managing inquiries, reservations, and ensuring that all guests have a pleasant experience during their stay.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage the front desk operations, including check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of reservations and guest information.
- Assist in managing the club's schedule and coordinating events.
- Respond to guest complaints and feedback in a professional manner.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Ensure the reception area is clean, organized, and well-presented at all times.
- Process payments and manage cash transactions accurately.
- Stay updated on hotel policies and procedures to provide accurate information to guests.
Preferred Candidate:
- Strong communication skills, both verbal and written.
- Excellent customer service orientation with a friendly demeanor.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems and hotel management software.
- Ability to work flexible hours, including weekends and holidays.
- Previous experience in a similar role is preferred but not mandatory.
- Fluency in English; knowledge of Arabic is a plus.
- Professional appearance and demeanor.
- Team player with a positive attitude.
Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Proficient in Microsoft Office Suite and hotel management software.
- Ability to manage time effectively and prioritize tasks.
- Strong problem-solving skills and ability to handle guest complaints.
- Knowledge of local attractions and services to assist guests.
- Ability to maintain confidentiality and handle sensitive information.
- Fluency in English; knowledge of other languages is an advantage.