Job Summary

• To interact with customers to provide and process information in response to inquiries, concern and requests about products and services.
• To uphold the company’s ethics, operating policies and conform with the department work instructions.

Main Duties and Activities

• Professionally handles incoming requests from customers and ensures that issues are promptly and thoroughly resolved.
• Directs customers’ requests and unsolved issues to the concerned departments and follows-up until the issues are successfully closed.
• Educates the customer where applicable to prevent the need for future contacts.
• Maintains a balance between company policy and customer benefit in decision-making.
• Manages the customers’ record of inquiries and complaints.
• Assists in generating reports related to customer service.
• Any other task related to customer service.

Qualifications and Experience Required

• Kuwaiti Nationals Preferably
• Fresh Graduates and up to 2 years’ experience in customer service
• Diploma and Bachelors Degree.
• Fluent in both Arabic and English.
• Excellent computer skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Commitment to customer satisfaction, Excellent communication skills.
• Interpersonal and Listening skills..
• Ability to analyze and solve problems.
• Attention to details.