The Service Manager is responsible for the overall performance of the service operation, ensuring high levels of customer satisfaction, workshop efficiency, service quality, and after-sales profitability.
Job Responsibilities:
- Manage & Lead the service team, manage workshop operations, ensure compliance with Principals standards, and continuously improve service processes and productivity.
- Achieve agreed service revenue and gross-profit targets.
- Manage the day-to-day operations of the truck service workshop.
- Monitor workshop capacity, productivity, utilization, and turnaround time.
- Lead and supervise Service Advisors, Workshop Supervisors, technicians, and support staff
- Develop service packages and maintenance solutions to improve customer retention.
- Identify opportunities for additional service business, including maintenance contracts and preventive maintenance programs.
- Maintain strong relationships with fleet customers and key accounts
- Coordinate with the manufacturer/principal on technical issues and warranty matters
- Continuously improving workshop processes, productivity, and efficiency
- Coordinate closely with the Parts Manager to ensure availability of critical service parts
- Support sales teams in presenting total after-sales solutions to customers.
- Prepare regular service operation reports for management.
- Maintain a safe working environment within the workshop.
- Performing any other tasks as assigned by his direct Manager.
Desired Candidate Profile
Education
Bachelor's/Diploma in Automotive Engineering, Mechanical Engineering, or related field
Experience:
6-8 years minimum experience in commercial vehicle/truck after-sales, preferably with dealership experience. Minimum 3 years in a managerial service role.
Knowledge & Skills:
- Strong knowledge of truck diagnostics, repair processes, preventive maintenance, and workshop management.
- Experience with fleet customers and service contracts is preferred.
- Strong leadership, communication, customer-management, and problem-solving skills.
- Good knowledge of service management systems and MS Office.
- Strong analytical skills
- Problem solving skills
- Time Management skills