Job responsibilities

Rentokil Boecker® Quality Coordinator is held accountable for the following job responsibilities:

• Conduct basic internal audits on the sales and operations department and identify non-conformities in the processes.
• Provide, compile, and report accurate data to management for internal use upon request.
• Verify accuracy of client files to determine eligibility, and accurate reporting according to the company guidelines, policies, and procedures.
• Handle data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow-up, audit calls, and courtesy visits.
• Receive client complaints and call back data, communicate and follow up with concerned stakeholders to ensure client satisfaction.
• Record accidents at clients’ premises and identify root causes in order to avoid their reoccurrence.
• Perform internal audits on operations departments of all lines of business and identify non-conformities in processes and matters of system data entry, contracts, pending appointments, client complaints, and other functional tasks.
• Address the non-conformity reports to the Quality Manager to take action.
• Generate and handle the distribution of Quality Certificates to clients.
• Implement the client feedback system by requesting written feedback and testimonials through various media.
• Maintain data entries and data integrity on Rentokil Boecker® systems.

Requirements

• Bachelor’s degree in Business Administration or equivalent.
• At least 1 year of experience in relevant field.
• Proficiency in English is a must. Arabic is a plus.
• Computer literacy: Microsoft Office, CRM.