Job Description

Company Description

Nor Noyau® is a leading name in Kuwait’s artisanal chocolate industry, recognized for crafting premium chocolates using the finest ingredients. In addition to luxury chocolates, the company offers corporate chocolate arrangements, premium catering services, and a seamless eCommerce experience. Our customer service team is committed to delivering exceptional support before, during, and after every sale.

Role Description

This is a full-time, on-site position for a Call Center Representative based in Kuwait.

The successful candidate will be responsible for handling customer inquiries, processing orders, providing product information, resolving customer concerns, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to deliver outstanding customer service while supporting the company's sales objectives.

Key Responsibilities

• Respond to incoming customer calls and process orders.
• Answer customer questions and provide accurate product information.
• Resolve customer issues and handle complaints professionally.
• Deliver exceptional customer service and sales support.
• Maintain high standards of customer satisfaction.
• Communicate effectively with customers while representing the company's values.

Skills

Qualifications

• Native Arabic speaker with fluency in both Arabic and English.
• Proficiency in computer skills, including basic software applications and data entry.
• Previous experience in a call center or customer service role is an advantage.
• Strong customer service, customer support, and customer satisfaction skills.
• Ability to work effectively in an on-site team environment.

Preferred Candidate

• Career Level: Entry Level
• Years of Experience: 0–5 Years
• Residence Location: Kuwait
• Nationality: All Arab Countries
• Degree: High School or Equivalent
• Age: 21–40 Years