Job description

Seazen Group is seeking an experienced and results-driven Delivery Manager to oversee and optimize our food delivery operations across multiple brands and locations. The successful candidate will be responsible for managing delivery performance, third-party aggregators, customer satisfaction, operational efficiency, and profitability while ensuring timely and accurate order fulfillment.

Key Responsibilities:

• Manage daily delivery operations across all brands and locations.
• Monitor and improve delivery KPIs, including delivery time, order accuracy, customer satisfaction, and sales performance.
• Coordinate with Operations, Kitchen, Marketing, and Customer Service teams to ensure smooth delivery operations.
• Manage relationships with delivery aggregators such as Talabat, Deliveroo, Jahez, and other platforms.
• Analyze sales performance, delivery trends, and customer feedback to identify improvement opportunities.
• Ensure menu availability, pricing accuracy, and promotional execution across all delivery platforms.
• Monitor and control delivery-related costs and operational expenses.
• Resolve escalated customer complaints and operational issues.
• Lead and develop delivery coordinators and support teams.
• Prepare weekly and monthly performance reports for management.
• Conduct competitor benchmarking and market analysis.
• Identify opportunities to increase delivery sales and profitability.

Requirements:

• Bachelor's Degree in Business Administration, Hospitality Management, Operations Management, Marketing, or a related field.

Experience:

• Minimum 5 years of experience in food delivery, restaurant operations, e-commerce operations, or a similar role.
• At least 2 years of managerial experience.

Skills

• Strong analytical and reporting skills.
• Advanced Microsoft Excel proficiency.
• Experience managing food delivery aggregators.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Experience with POS and ERP systems is preferred.

Preferred Qualifications

• Experience in multi-brand restaurant operations.
• Experience working with Talabat, Deliveroo, Jahez, Careem, or similar platforms.
• Knowledge of food delivery performance metrics and operational best practices.
• Experience in GCC markets is highly preferred.