Job Description:
- Manage objectives and scope for assigned projects.
- Manage collaboration with internal company customers, users, staff members, and IT colleagues to determine customer requirements and system interfaces, while assessing available technologies to develop and present information technology solutions.
- Oversee relationships with core vendors, other third-party vendors, and support teams.
- Monitor and manage vendor communications for information regarding upcoming system releases, updates, and fixes, as well as communicate these opportunities to the appropriate business units. Coordinate with customer to schedule software upgrades/installs.
- Monitor and manage vendor Service Level Agreements (SLAs) to ensure compliance. Ensure quality assurance testing is performed for external custom solutions and internal development projects.
- Participate in solution review meetings. Provide guidance, analysis and process expertise to team members and business units as needed. Manage and respond to escalated user trouble tickets and facilitate a quick and efficient resolution to user issues.
- Manage business requests for system changes related to product configuration, user permissions, and system processing variables.
- Assist team members with complex or high-impact core system updates such as product configuration, user permissions, and system processing variables after the appropriate testing and approvals. Mentor team members.
Qualifications:
- Education Requirements: Associate's Degree in computer science, IT, or related discipline. Additional experience may be substituted for education for this position.
- Certification Requirements: None
- Experience Requirements: Eight (8) years of experience in application development, including five (5) years of supervisory experience
Primary Location: Kuwait-Kuwait Countrywide
Other Locations: Bahrain-Bahrain Countrywide, Iraq-Iraq Countrywide, United Arab Emirates-United Arab Emirates Countrywide, Afghanistan-Afghanistan Countrywide, Qatar-Qatar Countrywide, Jordan-Jordan Countrywide
Travel: Yes, 10 % of the Time