• Deal with the organization's telephonic conversations with utmost diligence and punctuality.
• Provide accurate information to the caller, catering to all the necessary inquiries.
• Keep the customer interested in the features and utility of a product through effective telephonic communication.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Expertise in working as a call center professional in a professional agency or BPO.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Strong command of handling relevant computer operation activities to boost overall work productivity.
• Refined communication skills with an ability to persuade customers.
• Portraying a positive outlook towards suggestions from the management related to required improvements.