الوظائف / وظائف كول سنتر / Call Center Agent

Call Center Agent

الكويت
  • Manage inbound and outbound calls in a timely manner.
  • Analyze client requirements and offer the best possible solution or information.
  • provide information to the customer about our products and create lead using proper lead type.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.

Skills

  • Fresh Graduates welcomed
  • Proven track record of handling all the duties and responsibilities of a call center agent or associate.
  • Strong phone and verbal communication skills.
  • Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
  • Portraying a positive outlook towards suggestions from the management related to required improvements.
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تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt