The Call Center Agent plays a vital role in the trading and commodity trading sector, serving as the first point of contact for customers. This position requires excellent communication skills, a customer-oriented mindset, and the ability to handle inquiries efficiently. The agent will be responsible for managing customer interactions, resolving issues, and providing information about products and services. With a minimum of 2 years of experience required, candidates should be adept at multitasking and possess strong problem-solving abilities. The role demands a proactive approach to customer service, ensuring that all interactions are handled professionally and promptly.

Priority for Immediate Join

Responsibilities:

1. Handle inbound and outbound calls to assist customers with inquiries.
2. Provide accurate information regarding products and services offered by the company.
3. Resolve customer complaints and issues in a timely manner.
4. Document customer interactions and maintain detailed records of conversations.
5. Collaborate with other departments to ensure customer satisfaction.
6. Follow up with customers to ensure their issues have been resolved.
7. Meet or exceed performance metrics and targets set by the management.
8. Participate in training sessions to enhance product knowledge and customer service skills.
9. Assist in the development of customer service policies and procedures.
10. Stay updated on industry trends and best practices to improve service delivery.

Preferred Candidate:

1. Excellent verbal and written communication skills.
2. Fluency in Arabic Language
3. Strong customer service orientation and problem-solving abilities.
4. Ability to work in a fast-paced environment and handle multiple tasks.
5. Proficient in using computer systems and software.
6. Team player with a positive attitude.
7. Flexibility to work various shifts, including evenings and weekends.
8. Experience in the trading or commodity sector is a plus.
9. Ability to remain calm under pressure and manage stressful situations.
10. Strong attention to detail and organizational skills.
11. Willingness to learn and adapt to new processes.

Skills

• Proficient in customer relationship management (CRM) software.
• Strong knowledge of trading and commodity products.
• Excellent listening and communication skills.
• Ability to analyze customer needs and provide appropriate solutions.
• Familiarity with call center metrics and performance standards.
• Ability to work independently and as part of a team.
• Time management skills to prioritize tasks effectively.
• Basic knowledge of Microsoft Office Suite.