IT Admin & End User Support Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for IT Admin & End User Support Specialist in Kuwait.
Contribute to the Country Business Process, System & Training process to deliver and continuously improve business process requirements, business process framework, business solution design, business process & system change management and system training design and support.
Join us in connecting people and improving lives!
IT Admin & End User Support Specialist
- Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
- Drive standardization & process optimization in close cooperation with IRR priorities.
- Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary
- Drive cross functional alignment on country training needs (HR/FiCO/Products)
- Drive standardization & process optimization in close cooperation with Regional BPST manager
- Define and provide training courses to provide targeted, process-oriented training programs
- Improved Productivity
- Optimum use of Applications
- Process documentation up to date at all times
- Achievement of regional goals and targets
- Reduction of churn and increased customer spend
- Increase maturity of country Super User and BPO function
- Issue risk identified, documented and follow up appropriately
- Adherence to Global Systems, standards and tools
- Participation is active and constructive
- Feedback is provided on how to improve program execution components
- Availability of required skills with required levels of understanding of the forwarding business
Now, here’s what we need from you.
- 4 year's experience of Training management
- Good Knowledge of Local reality
- Exposures and knowledge of the Global DGF entity
- Bachelor's degree or Higher in Information management or general management Excellent communicator in English, both written and oral.
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
