DIRECTOR OF OPERATIONS
EXPANDING RESTAURANT OPERATOR
FULL BUSINESS MANAGEMENT EXPERIENCE IS ESSENTIAL
BASED IN KUWAIT
Food People have partnered with an expanding restaurant operator in their search for a Director of Operations. As Director of Operations you will have responsibility for the full business management including P&L responsibility. You will be leading the business on a daily basis and will report directly into the CEO. The role will be responsible for driving profitability and service as well as delivering the growth strategy set out.
KEY RESPONSIBILITIES
- Take full business management responsibility as well as full operational P&L management.
- Identify/mentor, train and coach the leadership team to execute initiatives that produce consistently high levels of performance and service.
- Ensure that customer satisfaction is kept to the highest level and that operating standards are effectively measured.
- Ensure that all restaurants successfully execute local store marketing and national promotions as well as new products and processes.
- Implement best practice and remove any bottlenecks in the restaurants, maximising efficiency across all outlets.
- Proactively identify business opportunities, emerging trends and stay relevant to customer expectations.
- Manage all departments including Operations, Finance, Supply Chain and HR.
- Demonstrate ability to manage labour cost, productivity and efficiency.
- Establish strong networks, stay up-to-date with market developments and proactively take action to carry the business and brands to greater heights.
KEY INGREDIENTS
- Experience operating in a multi-branded restaurant group is essential.
- Experience working with international brands is advantageous.
- Experience and background in handling full business P&L is essential.
- Excellent interpersonal and communication skills.
- Ability to work in a high-volume, fast-paced environment.
- Must be prepared to be a hands-on leader and able to work in a dynamic business.
- Experience creating, implementing and training SOP’s.
Please note, only candidates with relevant experience will be contacted to discuss the position in more detail