- Analyzing customer complaints, developing corrective strategies.
- Strong drive, leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills.
- Excellent written and oral communication abilities
- Strong negotiation skills
- Superior problem-solving skills in business and everyday situations
- Able to apply critical thinking skills to resolve difficult issues
- Friendly and pleasant voice
- Able to remain calm in frustrating situations
- Engaging and outgoing personality
- Able to listen to and comprehend people’s problems with the intent to solve them
- Excellent record-keeping and data entry skills
- Very organized and thorough
- Detail-oriented
- Able to remain focused on the task at hand
Skills
Experience & Qualification
- Holds a degree in Marketing, Communications or Business
- At least 3 – 5 years’ experience in the similar field
- Previous experience with customer service
- MS Office experience
- Arabic & English communication
Abilities & Skills:
- Excellent interpersonal & communication skills
- Problem solving skills
- Strong negotiation skills
- Well organized and systematic approach
Competencies:
- Develop & manage self
- Problem solve
- Deliver results
- Relationships & teamwork